Manager Assistant

J acob Sitienei

***** ********* **, ***#****, Houston TX 77070

Phone: 205-***-**** Email: *****.********@*****.***

SU M MARY of QUAL I F ICAT IONS:

•

• Technical Computer Help Desk • Network design, installation &

support management

• Troubleshoot and resolving IT • Antivirus and firewalls: Norton

issues &McAfee

• Training users and personnel on

• Wireless installation and support

computer applications

• Hardware and software support • Network asset management

• Windows Server Admin, Active

• IT/Web-based remote support

Directory Policies

• Microsoft Office Application

support

T EC H N ICAL SK I L LS

OS&Servers: Windows XP/Vista/7/8/2000/2003/2008

Applications: Ms Office, Project, Telnet, Norton, McAfee, Exchange, FrontPage,

FTP applications, QuickBooks accounting, RUBY point-of-sale,

Networking: LAN/WAN, TCP/IP, Ethernet, Wireless, FTP, print and mail servers,

patches, server support.

Hardware: PC hardware troubleshooting, repair and upgrade, printers, digital

cameras

PROFESSIONAL EXPER I E NCE

VANI INC, Birmingham, Alabama

Application Support Specialist/ Store manager 2008 - Present

• Conducted network and application support for three private-owned stores.

• Installed and configured proprietary software and train users in its operations.

Microsoft Office, Windows, Norton Antivirus, Point of sale systems, QuickBooks

back office.

• Implemented merchandize barcode scanning for both inventory and point-of-sale

• Remote installation, troubleshooting of windows application programs, antivirus,

operating system updates and patches.

• Provided support on and off-site for the three separate stores in Birmingham,

Alabama.

• Rubby point-of-sale operations, inventory, making orders and generating daily

sales reports.

• Troubleshooting Rubby point-of-sale issues before calling for extended support.

• Daily, weekly and monthly backup of data.

• General store management. Training cashiers on point of sale system use and

operations.

SouthSide Market, Birmingham, Alabama

Part-Time Store Clerk 2011 - Present

• Operate point of sale

• Inventory and making merchandize orders

• Generate shift and daily point of sale reports

• Transfer data to Ms Excel application.

Jacksonville State University, Jacksonville, Alabama

Graduate Computer Lab Assistant 2005 – 2006

• Tutor Microsoft Office

• Computer Lab assistant: Help users on application use, troubleshoot and

maintain PCs and the network.

• Help Desk

AMACO, Nairobi, Kenya 2001 – 2005

Assistant IT Manager

• Actively involved in all aspects of system analysis, installation, implementation

and support.

• System Administration with Windows 2000 network with Active Directory

• Administration of Ms Exchange mail server

• Procured, installed and implemented Unix based insurance and accounting

system

• Implemented Business Continuity and Disaster Recovery (BCP & DRP) plans for

all company sites at different cities.

Cyberway Computer Center & Training College, Nairobi, Kenya 2000 – 2001

IT System Administrator

• IT system and network administration

• Procured, installed and management of Computer applications software

• Hardware and Software troubleshooting

• Help-Desk services to computer users and students at the college

Africa Nazarene University, Nairobi, Kenya 1997 – 2000

Computer Lab Assistant

• Assisted students on the use of application software

• Software installations on PCs on the network

• Network design, cable installations and configuration of TCP/IP network

• Hardware troubleshooting, servicing and upgrades

• Induct students on how to access emails, network files among other computer lab

functions.

Contact this candidate