Customer Service Sales

Hanswijkd ries **,

Mechelen, ****

ASSIA LAGMARA Antwe rp, Belgium

Mob: 003*-***-***-***

assialagmara @gmail.com

Detail- oriented H istory student at the Free University of Brussels (VUB) in Belgium. A

self-starter and quick learner with versatile skill set and experience in customer service,

sales and wri t ten and oral communication.

EDUCAT ION

September 2013- P resent

The F ree University of Brussels (VUB), Belgium

• Master in Arts and History

• Specialisation in Food History

September 2009- June 2013

The F ree University of Brussels (VUB), Belgium

• Bachelor in Arts and History

September 2000- June 2006

K .A. Pitzemburg H igh school, Mechelen, Belgium

• A-Levels: Business and Languages

E MPLOYMENT H ISTORY

April 2012- Janua ry 2014 Starbucks Shift Supe rvisor B russels, Belgium

• My responsibilities included assisting the store manager in executing store operations

during scheduled shifts

• As a team leader I deployed partners and delegated tasks to provide the best customer

service

• My responsibilities also included stock control, cash handling and opening store

accounts

Summer 2011 K ru idvat Sales Mechelen, B elgium

• Typical duties included cashing the tills at the end of the day

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Hanswijkd ries 87,

Mechelen, 2800

ASSIA LAGMARA Antwe rp, Belgium

Mob: 003*-***-***-***

assialagmara @gmail.com

• Stock control

• Delivering customer service for all customers

A pril 2010 - summer 2011 I dee Kid chief animator B russels, Belgium

• Working with children in independently as well as in a team

• Entertaining the children and creating games

• Organizing animation programs

• My responsibilities included giving tasks to other animators, checking the running of

t he activities and supervising other animators by their duties

Summer 2009 V UBT I E K administration assistant Brussels, Belgium

• My responsibilities included cashing the tills at the end of the day

• Stock control

• Knowledge of the wider book market was needed and my duties included processing

customer orders and book reservations

• My responsibilities included dealing with mail order, handling payments and creating

i n-store and window displays

Summer 2006- summer 2008 P LANCKE N DEAL ZOO restaurant assistant

M echelen, Belgium

• My duties included taking orders, clearing/cleaning tables and service areas and

u tilities to the company hygiene and health and safety standards

• Delivering customer service to all costumers

• cash handling and opening store accounts

S KILLS

Computer skills:

• excellent with PowerPoint

• excellent with Internet explorer

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Hanswijkd ries 87,

Mechelen, 2800

ASSIA LAGMARA Antwe rp, Belgium

Mob: 003*-***-***-***

assialagmara @gmail.com

• good with Microsoft Office

• good with Microsoft Excel

• basic knowledge with Acces

language skills:

• Dutch (native tongue

• English (fluent in speech, writing and reading)

• French (fluent in speech, writing and reading)

• Arabic (fluent in speech, competent in writing and reading)

• Spanish (proficient in speech, competent in writing and reading)

• German (practical knowledge)

Other skills:

• High communication skills: I am able to listen and talk to people in a

constructive manner

• Problem-solving: I am able to offer solutions to problems

• Teamwork and high leadership skills: I am able to work with other people to

achieve a common goal and take responsibility, lead and mentor others

• Organisation skills: I am able to meet deadlines, plan and schedule tasks

C ERT I F ICAT IONS

Fall 2009: Federation of Moroccan Democratic Organisation (F M DO), Brussels

1190, Belgium: I n tercultu ral Volunteer Certificate

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