Customer Service Manager

Younes Bijaouane

Alexandria, VA

*********@*******.*** - 571-***-****

WORK EXPERIENCE

Solar Energy Tech - Richmond, VA - March 2005 to December 2013

Wholesale, Retail, Purchasing and Accounting

Handling International Transactions

Supervising the Marketing Procedures Overseas

Overseeing and evaluating the employees performance

Assistant Manager

Datafez, Inc - Honolulu, HI - March 2003 to February 2005

Work closely with store manager to achieve the company's goals

Monitor sales and customer service performances and provide training as necessary

Lead and enforce the company's operation regulations and guidelines

Act as a subject expert in compliance matters

Manage all sales activities and ensure efficient transaction processing and help generate revenues

Manage staff scheduling

Tutor and Instructor Assistant

Hawaii Pacific University - Honolulu, HI - September 2003 to December 2004

Job duties: French and Arabic tutor helping other students to practice their oral and writing skills as well as a

sign-in supervisor. Assist students with multiple requests and perform multiple office duties and tasks.

Manager Assistant in The Financial Department

Pullman Mansour Dahbi Hotel - June 2001 to August 2001

Handling overseas transactions such as ensuring that all the accounts are paid on timely and accurate manner

Conduct Interviews with new candidates posting for positions within the company

Perform quarterly and yearly performance reviews for all team members

Accountant Assistant

Maroc Industry Oversea - March 1999 to March 2001

Supervising export transactions such as allocating expenses, ensuring that all expenses are authorized,

processing checks for multiple vendors, checks requests and maintaining accurate files for all payments.

EDUCATION

Masters in Accounting Controllership

Strayer University

January 2006 to December 2007

Masters of Business Administration

Hawaii Pacific University - Honolulu, HI

December 2004

MBA in Law for Managers

Al Akhawayan University in Ifrane

ADDITIONAL INFORMATION

• Good computer skills (Microsoft Windows XP, Word, Power Point, Excel, Access).

• Attentive to details.

• Possess good communication and verbal skills.

• Able to make difficult decisions under pressure.

• Able to prioritize simultaneous projects.

• Able to work well with people.

• Juggle task with multiple deadlines.

• Possess excellent customer service skills.

• Fluent in French.

• Fluent in Arabic.

Contact this candidate