Sales Engineer

João “John” Cremon 678-***-****

*@******.** linkedin.com/in/cremon

Broad-based, versatile professional of multicultural background bringing 15+ years of

experience delivering end-to-end solutions that impact operations, sales and marketing

across the enterprise. Proficiencies includes:

IT Infrastructure Windows Server & Clients

Vendor Management Cloud/Remote Computing

Pre/Post Sales Support BYOD - Android, iOS, Blackberry

Technical Support IP Communications

EXPERIENCE

Atlanta Aviation Group, LLC (AAG) - Lilburn, GA 03/2004 - Present

Atlanta Aviation, Inc. (AAI) - Norcross, GA Restructured - 01/2013

Atlanta Jet, Inc. (AJI) - Lawrenceville, GA Restructured - 09/2010

IT Lead - Consultant - AAG

Manage and ensure continued IT, Sales and Marketing support to meet or exceed

revenue projections.

Transition legacy applications and data storage to cloud-based hosted service with

platform-independent synchronization and mobile capability.

IT Lead - AAI

Migrated IT infrastructure from on-site based service to a decentralized, hybrid model.

Deployed technology infrastructure for 7 sites across the southeast region including

hosted IP communications, Cloud data and application hosting, and web presence.

Revenue increased 75% 2012 over 2010 as a contributed result of restructuring the IT

operations.

IT Director - AJI

Lead IT operations with hands-on approach, keeping up with company’s technology

needs and growth. Promoted from web/graphics designer to IT Director within 3

months. Supported operations, sales and marketing efforts in the US and

Portuguese/Spanish speaking markets.

Company revenues increased an average of 12%/year from 2004 to 2007.

Enhanced IT capabilities provided engine for company’s accelerated revenue growth

and shorter sales cycle, improving capacity and security.

Deployed Windows SBS, Exchange and migrated clients to current OS; Installed

Barracuda Network appliances for web content management, spam filtering, email

archiving compliance and data backup; Cisco router and POE switch, Call

Manager w/ Unity Express, and ASA VPN Firewall.

Managed development of software tools to improve upon and allow greater efficiency

in market competitive analysis. Information delay reduced from 2 weeks to 1 day.

Led trade-show operations, collateral development and logistics execution to ensure

optimal coverage and company exposure to drive additional revenue generation

opportunities.

*@******.** 1/2

Independent Consultant - Suwanee, GA 02/2002 – 02/2004

IT Consultant

Installed and maintained computers, network equipment, peripherals and

communication assets for small business and individuals. Provided coaching for

applications and Internet technology.

Jr. Avionics Technician / IT Support, Contract @ Aircraft Specialists, Inc.

Serviced and replaced aircraft components and instruments, performed VFR/IFR re-

certifications, and assisted with RVSM certification procedures. Responsible for

maintaining company's IT assets.

Alliance Technical Services - Eden Prairie, MN 03/2000 - 01/2002

Field Support Engineer

Installed and maintained factory-floor IS solutions for the corrugated paper industry

with focus on client support in the Latin American markets. Assisted with trade-show

logistics and operations.

15% savings in development cost and a significant reduction in production time by

translating and localizing applications supporting materials in-house.

Bridged cultural and communications barrier between departments in the company.

Sylvan Prometric - Edina, MN 03/1997 - 11/1999

Field Support Analyst - Latin America

Supported 220+ certified testing centers throughout the Latin America and Caribbean

regions. Traveled extensively through the region to assist with brand awareness and

market expansion.

Met 360% growth in customer base during employment period with no increase in

support personnel.

Achieved a 20% reduction in support calls by implementing best practices, such as

extended hours of operation, tiered problem resolution and on-site system's

auditing.

EDP/Temps, Contract @ Microsoft Corp. - Redmond, WA 08/1993 – 01/1997

Localization Software Tester

Tested translation and functionality accuracy for international version (romantic

languages) of Microsoft's Input Device Group software applications.

LANGUAGES

English Native Spanish Conversational

Portuguese Native Italian Basic

EDUCATION

Fundação de Ensino Eurípides Soares da Rocha BS Business Administration

CompTIA A+ & Network+ Certified

*@******.** 2/2

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