Customer Service Representative

Location:

Posted:

March 28, 2014

Louise J. Sweeney

************@*****.***

Summary

Senior Customer Service Representative with broad based experience, including

problem solving, leadership and communications skills. Highly motivated and dedicated

professional with a proven ability to identify and understand customer needs and

specifications and match them with product offerings.

Experience

Senior Customer Service Representative January

1997 – July 2012

Siemens Industry, Inc., Florham Park, NJ

Provide direct customer phone support for new orders, change orders and dispute

resolution.

Responsible for 50 distributors and ten branch offices with over $10 million in annual

equipment sales.

Developed and maintained effective relationships with customers and internal operating

units.

Evaluated order histories to strategically targeted customers for increase sales.

Prioritized data entry process to ensure client needs were met in a timely and efficient

manner.

Responsible for processing customer returns, credits and adjustments.

Paralegal July 1995 –

January 1997

Eichler, Forgosh, Gotilla & Rudnick

Assisted attorneys with collections.

Distribution Scheduler

January 1994 – July 1995

Cerberus Pyrotronics, Florham Park, NJ

Scheduled all distributor and branch shipments.

Scheduled all export shipments.

Skills and Accomplishments

Customer Service & Relationships Microsoft Office SAP System

Data Entry Billing and Credit President Winner’s Circle

Education

Fashion Institute of Technology Berkeley College

Associate in Applied Sciences – Merchandising, 1982 Paralegal Studies, 1994 and

1995