Customer Service / Receptionist/ Data Entry/ Operator/ Scheduler

Stacie Thomson

**** ***** ******, ***********, **, 93313 661-***-****

Objective

To secure a position with a well established organization that will lead to a lasting working relationship .

Profile

Motivated, personable business professional with multiple years in the medical industry. Talent for quickly mastering technology –

Diplomatic and tactful with professionals and non professionals at all levels. Accustomed to handling sensitive, confidential records.

Demonstrated history of accurate knowledge of stringent HMO and insurance guidelines.

Flexible and versatile – able to maintain a sense of humor under pressure. Great relations with many of the local doctor offices

Excellent team building skills.

Skills Summary

1. Report Preparation 4. Computer Savvy 7. Insurance Billing

2. Excellent Oral & Written 5. Customer Service 8. HIPPA/ Healthcare Policies

Communication 6. Heavy Scheduling & 9. Adaptive Work Ethic and

3. General Office Skills Medical Data Entry Team Focused

Professional Experience

COMMUNICATION: REPORTS/TECHNOLOGY

1. Prepared monthly reports for a 101 bed hospital ensuring all inventory was accurate.

2. Strong in correspondence to customers and vendors.

3. Communicate medical concepts to patients using layman’s terms to facilitate understanding.

4. Rapidly learn and master varied computer programs.

CUSTOMER SERVICE/PROBLEM SOLVING

1. Front office operations and provide impeccable customer service:

o Acute knowledge of referrals and the referral process.

o Knowledge of multiple areas in the medical office, hospital as well as business office atmosphere.

DETAIL MASTERY & ORGANIZATION

1. Manage all aspects of day to day operations

o Operator of multiple phone lines and heavy scheduling with experience in medical data entry.

o Finances: accounts payable/receivable, invoicing, and some insurance billing.

o Supervision and training of multiple employees.

Employment History

VOLT TEMPORARY SERVICES, (MERCY ORTHOPEDICS) 400 OLD RIVER RD, BAKERSFIELD,CA 93311.

PATIENT REGISTRATION CLERK, RECRUITER VALORIE COTA 661-***-****

Stacie Thomson

4308 Poach Street, Bakersfield, Ca, 93313 661-***-****

JUNE 2012 AUGUST 2013.

CARE MEDICAL, 4830 BURR STREET, BAKERSFEILD, CA 93308

BRANCH MANAGER BRANCH COORDINATOR, SUPERVISOR LISA SMITH 559-***-****

SEPT 2011 APRIL 2012

PACIFIC PULMONARY SERVICES, 9600 DISTRICT BLVD STE A, BAKERSFIELD, CA 93308 866-***-****

CUSTOMER SERVICE REP, SUPERVISORS KELLY KESTNER AND JANICE DUMLER

MARCH 2010 AUGUST 2011

QUEST IMAGING MEDICAL ASSOCIATES, 9602 STOCKDALE HWY, BAKERSFIELD, CA 93309 661-***-****

OPERATOR, SCHEDULING, CONFIRMATIONS, SUPERVISOR LORENZO MICHEALS

JANUARY 2007 JANUARY 2010

KERN VALLEY HEALTHCARE DISTRICT, 6412 LAUREL AVE, LAKE ISABELLA, CA, 93240 760-***-****

INVENTORY CONTROL CLERK, PURCHASING, SUPERVISOR GLENDA STREIFF

NOV 1997 AUGUST 2006

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