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Kuntal Samanta

Phone: +91-783*******

Email:acdc7v@r.postjobfree.com

Contact Address-Sect 17, Room no.-306, Plot no. 267,3rd floor, Gurgaon

Permanent Address: Village; Nityanandpur, Distt: Burdwan, West Bengal,

India

OBJECTIVES

Seeking for the challenging post as a hotel housekeeping team leader in a

well-known hotel, where I can give my good service and efforts to this post

and use my large job experience and hotel housekeeping abilities.

PROFESSIONAL EXPERIENCE

> ITC WELCOM HOTEL, New Delhi (1st July 2012 to till now) As a

Housekeeping Supervisor.

* (Duties and Responsibilities)

* Handling day to day housekeeping operations

* Supervise and direct the daily activities of all Housekeeping staff and

responsible for the efficient and smooth operation of the department.

* To Lay down service standards regarding cleanliness, amenities and

maintenance in rooms and public areas and ensure adherence to the same.

* To Efficiently manage the inventory of supplies, linen and equipment

* To Monitor and control consumption of guest and cleaning supplies, devise

methods for optimal usage of cleaning supplies

* Planning and implement preventive maintenance and cleaning schedules for

rooms and public areas.

* Monitoring productivity standards and Schedule staff in order to optimize

manpower.

* Ensuring that all the operational standard procedures/guidelines set for

all the processes/activities/situations are followed (Key Control, Lost &

Found etc).

* Coordinating with the Front Office on releasing of rooms and special

guest requests.

* Co-ordinate with the Chief Engineer in the area of repair & maintenance

etc.

Addressing any grievance and counseling issues among the department staff.

> THE OBEROI GURGAON (1st March 2011 to 20th June 2012)As a Housekeeping

Supervisor developing program .

. (Duties and Responsibilities

. Handling day to day housekeeping operations

. Supervise and direct the daily activities of Housekeeping staff and

responsible for the efficient and smooth operation of the department.

. To maintain service standards regarding cleanliness, amenities and

maintenance in rooms and public areas and ensure adherence to the same.

. To efficiently manage the inventory of supplies, linen and equipment.

. To Monitor and control consumption of guest and cleaning supplies, devise

methods for optimal usage of cleaning supplies

. Ensure through regular monitoring of guest feedback, prompt, efficient

and accurate service to all guests.

. Planning and implement preventive maintenance

. Monitoring productivity standards and Schedule staff in order to optimize

manpower.

. Ensuring that all the operational standard procedures/guidelines set for

all the processes/activities/situations are followed (Key Control, Lost &

Found etc).

. Departmental trainer

. Addressing any grievance and counseling issues among the department

staff.

> CROWN PLAZA HOTEL GURGAON (1st Jan 2009 to 19th February2011)As

a Housekeeping room attendant

. sweep and mop floors or vacuum carpets

. dust and polish furniture, and keep it arranged properly

. vacuum draperies and upholstered furniture

. empty ashtrays and garbage containers

. sort, count, mark and fold linens

. make beds or change bedding

. scrub, disinfect and polish bathroom fixtures

. replace towels, soap and other supplies

. report damage, theft and articles found to the executive housekeeper or

supervisor

. observe precautions required to protect hotel and guest property

. keep storage areas and carts well stocked, clean and tidy.

INDUSTRIAL TRAINING

Ramada Caravala Beach resort, Goa (October 2007 to March 2008)

EDUCATIONAL CREDENTIALS

COURSE INSTITUTION YEAR OF

PASSING GRADE

Diploma in hotel management Institute of hotel 2006-2009

and restaurant A

management,kolkata-700150

ACADEMIC QUALIFICATION

COURSE INSTITUTION YEAR OF GRADE

PASSING

West Bengal council of Amarun Station 2006 Pass

higher secondary Sikshaniketan

education(10+2)

West Bengal board of Amarun Station 2004 Pass

secondary education(10th) Sikshaniketan

TECHNICAL ABILITIES

. Basic computer knowledge including MS-Word, Excel and PowerPoint.

. Strong internet or networking skills

HOBBIES

. Cricket

. Cooking

CHARACTER TRAITS

. Hard working

. Team Leader

. Good team player

. Time management skills

. Self Motivated

LANGUAGES KNOWN

. English (read, write, speak)

. Hindi (read, write, speak)

. Bengali (read, write, speak)

PERSONAL DETAILS

NAME: KUNTAL SAMANTA

DOB: 29/03/1989

HEIGHT- 177 cms

GENDER& AGE: MALE, 22YEARS

FATHER'S NAME: DIPAK KUMAR SAMANTA

MOTHER'NAME: RINA SAMANTA

NATIONALITY: INDIAN

KUNTAL SAMANTA

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