Quality Representative
Resume:
Jason Lyon
Hockley, TX
*******@*****.*** - 936-***-****
WORK EXPERIENCE
Partcipant services representative
AonHewitt - Houston, TX - September 2012 to September 2013
Responsibilities
Answer questions and resolve issues based on calls, emails, and internet inquires from clients and members
while maintaining quality.
Initiate FMLA and LOA.
Assist with questions regarding pension plans.
Educate participants.
Assist in preparation of reports.
Verify accuracy of payroll benefits using MARRPAY.
Special projects as assigned.
Accomplishments
Chosen to assist with special projects.
Trusted to handle multiple clients.
Skills Used
Proficient with Microsoft Office.
Familiar with PeopleSoft.
Participant Services Representative
Mercer Consulting - Houston, TX - April 2009 to November 2011
Responsibilities
Answer questions and resolve issues based on calls, emails, and internet inquires from clients and members
while maintaining quality.
Initiate FMLA and LOA.
Assist with questions regarding pension plans.
Educate participants.
Assist in preparation of reports.
Verify accuracy of payroll benefits using MARRPAY.
Special projects as assigned.
Accomplishments
Supported 17 clients.
Chosen for special projects.
Multiple employee awards.
Skills Used
Proficient with various Microsoft programs.
Tradeshow Coordinator
Rental Systems - Houston, TX - August 1994 to June 2003
Responsibilities
Coordinated conferences and trade shows in excess of 1000 computers nationwide.
Coordinated trade shows and conferences in excess of 100 clients nationwide.
Installed and maintained various A/V equipment.
Installed, configured, and maintained computers with various O/S.
Provided customer solutions for clients and transported equipment nationwide.
Responsible for maintaining multi million dollar inventory.
Responsible for receiving and disassembling various computers from clients and vendors.
Led a group of up to 12 employees.
Accomplishments
Multiple employee awards.
Developed process for receiving and disassembling equipment efficiently.
Skills Used
A+ certified.
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