Project Manager Management

Shilpa Kakkar (Technical Project Manager)

Greater Chicago Area, IL, US

E-mail ID: ************@*****.***

Call: +1-732-***-****

Objective:

Hands on Technical Project Manager with Infrastructure& Application

Development Business Process Management & Analysis, Process Redesign,

Requirements Management, Project & Program Management, Strategic Planning,

Client Relations, Cross-functional Teaming.

Career Summary:

. More than 10+ years of Technical Project management experience

including various technologies global consulting projects CPG, Pharma

& Healthcare, Datawarehousing, SAP FICO, MM-IS- PU & HCM, Siebel & QA

projects, Medicaid and Medicare projects.

. Manage and direct all IT related activity pertaining to application

development and product implementation, solution architecture,

support and operations including strategic vision in a LEAN

manufacturing/assemble to order environment across the global

enterprise (multi-language/multi-currency UK, Japan, US). ?

. Involved in Dynamics AX 2012 architecture, administration, X++ coding,

code deployment, and support (hands on as needed) Dynamics AX 2012 R2

CU6 project work, PowerShell with Sure step methodology. ?

. Expert PM /BA Professional with Knowledge, Performance and personal

management skills.

. Managing the different functional domains viz AIX/ UNIX, Webhosting,

Storage, Networking and ESM.

. Managing multiple stakeholder, project documentation, SharePoint

collaboration & status reportings.

. Working on multi facet complex business application on different

execution environments like Prod/ Training and Stage.

. Responsible for UI re-design of external and internal online web

applications.

. Taking daily SCRUM and progress meetings with all the teams and update

the MS Projects 2013.

. Hands on experience on Clarity, PeopleSoft and SharePoint

applications.

. Technical Infrastructure expert with Matrix organization complex facet

environments global executions.

. Handled multiple projects with Retails POS & UI and Re-Designing

online.

. The responsibilities include P&L (Upto $15 Million/Annual), SOW, SLA,

Client relationship, Delivery Management and AO based Application

Development

Core Competencies:

? PMBOK Project Management ? IT Project Management

Methodology

? IT Infrastructure ? Legacy IT Infrastructure

Installation & Upgrade Decommissioning

? Project Requirements ? Large Application User

Gathering Migration

? Interpersonal Conflict ? Project Scope-Approach

Resolution Consensus Building

? Matrix Environment Resource ? Global Team / Virtual Team

Mgmt. Coordination

? Clear Communications & ? Microsoft Office Suite

Reporting

? Strategic Project to ? IT Procedure / IT Process

Business Alignment Improvement

Professional Experience:

Lincoln Financial Group July 2013 - till

date

Vendor IGATE

Chicago, IL

Role: Working on Hub 2 Office Migration and GP Relaunch project for

enhancing the user experience on lfg.com and L4B website. I as a Sr. IT

Project Manager was responsible for planning, coordinating, tracking, and

implementing entire program projects from Application & Support domains

covering full product development cycle.

Designation: Sr. IT Project Manager- Distribution Internet Systems

Responsibilities:

. Responsible to Plan, organize, and drive project throughout the project

lifecycle following strict deadlines for migration launch

. Define project scope time to time, goals and deliverables that support

business goals in collaboration with senior management and stakeholders.

. Model functional requirements via use cases, (use cases use-cases

test cases) process flows, state diagrams, etc.

. Ensures proper documentation for requirements analysis, custom training

Researches emerging technologies and technology trends maintaining an in-

depth understanding of the content management industry.

. Participates in overall project management, time estimates, resource

scheduling, and project related work efforts

. Document creation of Azure cloud for Mobile Application data flow.

. Worked with user community to establish application requirements,

coordinate testing and launch of applications to intended user

communities and provide on-going support

. Coordinate with technical leads to document all stages of project cycle

process per departmental standard Programs in the environment languages

(BPCS using RPG, SQL, CL, and RLU; Web/(Websmart) using HTML, Javascript,

CSS, Clover, PML, JQuery, Ajax producing structured, well documented

code that is easy to maintain and update in application.

. Developed Web solution by formulating objectives; planning project life-

cycle deliverables and resource availability and application; preparing

installation and modification specifications; leading session for

exploration, evaluation, and design of technical solutions.

. Implemented Web solution by monitoring project progress; tracking action

items; conducting design and implementation reviews; examining,

researching, and resolving issues; escalating issues to appropriate

authority; responding to team members' concerns; coordinating

requirements with interested departments.

. Assured quality Web solution by developing and completing test plans;

maintaining project and technical documentation.

. Accomplished work requirements by orienting, training, assigning,

scheduling, coaching employees; following production, productivity,

quality, and customer-service standards; identifying work process

improvements.

. Maintained project status reports by collecting, analyzing, and

summarizing data and trends

. Applies ability to understand the gaps between the current and future

desired state and assists in the identification and development of

solutions to close the gaps.

. Analyzed technical business and user needs and documentation of business

requirements for web content management solutions.

. Lead assessment reviews to align CMS solutions with business goals and

initiatives for various business units.

TransUnion LLC October 2012- July

2013

Vendor Cap Gemini

Chicago, IL

Role: Working on TU's PCI Program which covered Application Remediation,

Network Segmentation and Security Alliance project effort for PCI

affiliation. I as a Sr. IT Project Manager was responsible for planning,

coordinating, tracking, and implementing entire program projects from

Technical Infra, Application & Support domains.

Designation: Sr. IT Project Manager- PCI Deployment

Responsibilities:

. Responsible to Plan, organize, and drive project throughout the project

lifecycle following strict deadlines for PCI remediation.

. Manage successful remediation of insecure protocols for FTP, Telnet and

SNMP dataflow with PCI standards including Open System (Linux/ AIX

Windows), Network (F5, NGN) and Enterprise Monitoring Services (ESM).

. Responsible for getting the Provisioning and Decommissioning of Infra

servers (Linux/Sun) while coordinating with onsite lead and offshore

lead.

. Define project scope time to time, goals and deliverables that support

business goals in collaboration with senior management and stakeholders.

. Hands on expertise on data retention policies, data movement and Database

management including the BPC and DR.

. Develop full-scale project plans and associated communications documents

with shared resource pool in MS- Project 2013 mpps.

. Facilitate business requirement meeting with team and business owners

including external vendors for project.

. Working on complex business applications migration projects with multiple

environments executions like development, stage, test, train & production

for unique business applications. This includes 20+ application migration

from legacy network (LGN) to new generation network (NGN) for the TU

network.

. Integration of all PeopleSoft systems, Active Directory, OID, and

Exchange

. Managing the Project Testing QA Team, UAT, Performance, and Regression in

HPQC for Ab-Initio implementation project.

. Provided management support to the offshore/onsite End-to-End

integration/ Regression Test Team.

. Managing the user design framework team for Mobile application and

tablets user end.

. Led the team of matrix employees (developer, graphic designer,

programmer) for design and development of client's Healthcare portal.

. Involved in web design and development; logical and physical database

design, implementation and maintenance.

. Involved in web design, web development (PHP, HTML, CSS, Javascript),

database handling (MySQL)

. Re-directing interfaces from the legacy systems to SAP via managed

releases.

. Responsible to bridge the knowledge gap of the Legacy application users

on SAP.

. Additional responsibilities included training of resources, owning the

document repository and overseeing the process improvements Managing the

SAP test environments and data cut requirements

. Compile infrastructure technical documentation including SOP and TSB.

. Conduct project lesson learned sessions and create a recommendations

report in order to identify successful and unsuccessful project elements.

. Monitored and authorize releases to various non-production environments

and ensure quality of product through process and productivity

improvements.

. Develop and deliver progress reports, proposals, requirements

documentation, and presentations.

. Proactively manage changes in project scope, identify potential crisis,

and devise contingency plans.

Environments: SAP CRM, FTP, Mainframe, SNMP, PeopleSoft, Kronos, SAS

Analytics, SCP, BlueZone, PCOM, eDEG, Alebra, USS, eHealth, NSM,

SalesForce, ECM Active Directory and Microsoft Exchange Server 2007/2010

with Microsoft Lync 2010 and MS Projects.

Abbott Laboratories. March 2012- September 2012

Vendor Cognizant Technologies

Waukegan, IL

Designation: Sr. Project Manager- SAP

Role: Managing affiliation project for local and global separation projects

including the most critical deadlines with major accounts for the

organization. Working on ASP and GSP legal Day 1 for multiple applications

of SAP, Taleo and Mainframe based on healthcare and nutrition industry.

Responsibilities:

. Responsible to Plan, organize, and drive projects throughout the project

lifecycle following strict deadlines and budgetary controls for Affiliate

Separation Project.

. Taking daily SCRUM and progress meetings with all the teams and update

the MS- Projects.

. Define project scope time to time, goals and deliverables that support

business goals in collaboration with senior management and stakeholders.

. Develop full-scale project plans and associated communications documents.

. Translated business requirements into functional requirements and

approaches for developers.

. Collaborated with departments across the company to produce a combined

mobile application for the merged company

. Led rebranding campaign for the program that included design of a new

website, logo, educational brochures, and marketing materials for print

and online.

. the impact of the HIPAA final rule on EDI Transaction Set and Code List

implementation and defined the changes to bring the affected systems into

HIPAA compliance.

. Worked on different EDI scenarios for batch processing.

. Run EDI Reconciliation reports daily and document in MS Excel.

. Assisted with user testing of systems and maintained quality procedures

and ensured appropriate documentation is in place. ?

. Integrated Requisite Pro with Rational Rose to provide all teams

visibility and maintained tractability among requirements, use cases and

change requests. ?

. Managed all the requirements in Requisite Pro, making requirements

available to all team members.

. Designed use cases and sequence diagrams using Rational Rose.

. Hands on business analysis experience converting functional requirements

into technical using USE cases, BRD, UML.

. Handling 3rd party vendors for best UI/Interactive Designs as per

customer demand especially on Taleo implementation Project.

. Provided management support to the offshore End-to-End integration/

Regression Test Team.

. Coach, mentor, motivate and supervise project team members and

contractors and influence them to take positive action and accountability

for their assigned work.

. Build, develop, and grow any business relationships vital to the success

of the project.

. Develop best practices and tools for project execution and management.

. Works with business analysts on functional specifications. Review and

provides feedback/recommendations on the solution design.

. Hands on experience with Cost Management, Resource Planning, Cost-

Estimating, Cost budgeting and cost control.

. Monitored and authorize releases to various non production environments

and ensure quality of product through process and productivity

improvements

Environments: SAP BW, HR, PP, SD and MM, CATS, Taleo,SOLMAN, Kronos,

Mainframe, ADP, .net, SharePoint, HPQC, XML, Java, SDLC, Change Management,

MS Suite,MS SQL, C++, Windows XP, Rational Rose, Rational Requisite Pro,

Test Director, Business Analysis and Microsoft Dynamics AX .Microsoft

Windows 2003/2008 R2 Active Directory and Microsoft Exchange Server

2007/2010 with Microsoft Lync 2010

Nike Inc. May 2011 - Feb 2012

Vendor WIPRO

Beaverton OR

Designation: Project Manager

Role: Under the direction of the Director of the Project Management Office,

me as a project manager is responsible for planning, coordinating,

tracking, and implementing projects related to the organization's strategic

goals. Supports and advocates project management principles and methodology

within the organization.

Responsibilities:

. Manage multiple cross-functional projects using formal project management

techniques and tools, including project charters, project plans, status

updates, communication plans, and risk assessments for assigned projects.

. Lead the development of Business Requirements, Business Design

Specifications, Enhancements, project value metrics, risk mitigation, user

acceptance strategies & test plans and deployment activities.

. Implementation of product development initiatives across multiple

business units objectives.

. Responsible for migrating the legacy timekeeping system to Kronos for

Time Management and CRM Operations covering complex overtime and billing

scenarios.

. Active member of the product development initiatives including; assuring

product scope meets customer needs, business requirement development,

coordination of IT development resources, alignment with legal and

compliance policy guidelines and overall successful project management.

. Managing the user design framework team for Mobile application and

tablets user end.

. Taking daily SCRUM and progress meetings with all the teams and update

the MS Projects

. Lead department efforts to define and document business requirements and

process flows within the department and between departments to ensure

timeliness, efficiencies and high quality deliverables.

. Support activities related to all aspects of Nike Inc. This includes

managing projects in Information Technology, Organization management,

Personnel Administration, Time Management, Payroll and WRICEF with other

business operations and external vendors.

. Work with supervisor & SLT's to identify areas/departments in need of

process improvement.

. Serve as an internal business consultant as needed in the areas of

project management, quality improvement and outcome measures.

Environments: SAP ECC 6.5, HCM, BW, CRM, KRONOS, OBIEE, SalesForce,

Documentum Mainframe, EDI, SQL, BW, Microsoft Dynamics AX and Business

Analysis.

Mataflex Technologies Inc. July

2009 - April 2011

Mahwah, NJ

Designation: Sr. Technical Project Manager

Role: Managing multiple web application development projects including the

most critical deadlines with major accounts for the organization which were

outsourced to the corporation. Working on dual projects within Mataflex for

multiple applications of .net and web based industry.

Responsibilities:

. Responsible for UI re-design of external and internal online web

applications.

. Direct and manage project development from beginning to end.

. Web marketing: Managed several main pages on the website including

content updates and page analytics.

. Customer relations management: Spearheaded the initiative to utilize our

social media channels as a customer service platform, and served as the

main point of contact for customer service inquiries via Facebook and

Twitter.

. Evaluate client briefs; develop project management strategies.

. Outline resource needs and team structure. ?

. Monitor and manage day-to-day activities of assigned projects. ?

. Manage project scope, schedule, budget, assets and project organization.

. Plan and prioritize resources across projects based on scope, goals and

fluid needs. ?

. Provide delivery and technical oversight across multiple projects. ?

. Establish and maintain strategic relationships with vendors and

partners. ?

. Select and monitor teams and resources- allocating resources as needed.

. Ongoing resource management (when applicable) of live sites/systems

. Define project scope time to time, goals and deliverables that support

business goals in collaboration with senior management and stakeholders.

. Develop full-scale project plans and associated communications documents.

. Translated business requirements into functional requirements and

approaches for developers.

. Handling 3rd party vendors for best UI/Interactive Designs as per

customer demand.

. Managing the Testing QA Team.

. Provided management support to the offshore End-to-End integration/

Regression Test Team.

. Conducted presentations on the product development process and projects,

representing the business unit at sales meetings, customer meetings and

cross-organizational internal meetings

. Effectively communicate project expectations to team members and

stakeholders in a timely and clear fashion.

. Develop best practices and tools for project execution and management.

Environments: .net 4.0, SAP 6.1, SharePoint, Word press, ADP Virtual Edge

Asp.Net, SEO HPQC, CMS, Social Media, XML, Java, CRM, SDLC, Change

Management, MS Suite, Business Analysis, MS Projects, Waterfall.

Accenture Consulting July 2008 - July 2009

Singapore

Designation: Project Lead- SAP / Sr. Business Analyst

Role: Managing the world's largest SAP implementation project for MINDEF

covering the most complex advance calculation of CPF and indirect

evaluation of Basic Pay IT 0008. The project includes the integration of

SAP with third party and various customized legacy interfaces along with

multiple web applications of .net and web based industry

Responsibilities

. Have worked on IT experience on multiple platforms/technologies,

demonstrated problem-solving abilities and multi tasking capabilities.

. Worked on ASAP methodologies for MINDEF project.

. Ensure that projects are routinely prioritized, reported, managed, and

status is communicated to ensure business value is delivered.

. Ensure that business and technical resources are appropriately allocated,

available and managed for each project.

. Develop project plans and consistently deliver progress reports,

proposals and documentation/presentation materials.

. Define project scope, objectives, milestones, success criteria and

deliverables that support business goals in collaboration with senior

management & stakeholders.

. Involved in all aspects of project deliverables starting from Strategy &

Process defining to Design Documentation followed by SAP HCM

Configuration, Unit Testing, Integration, Regression Testing, User

acceptance testing (UAT), Legacy Data conversion/Data Migration,

end/Power User Training.

. Key resulting areas consist of Payroll (PY), Time Management (TM with

CATS), Personnel Administration (PA), Organization Management (OM),

Benefits & Compensation, Testing & QA, ESS/MSS.

. Hands on experience in developing HCM functional Specifications documents

(FSD), Business Requirement Documents (BRD) as required by business

associates.

. Inter Modules configurations & interactions on ongoing basis for FICO/BW

/SD /CRM modules

. Strong configuration skills including Customization of Schema, PCR, Rules

& Features including Info Type, enhancements and masking.

. Direct and manage project development from beginning to end, including

project scope, goals, deliverables and risks, effective communication

with team members and stakeholders, internal and/or external resource

planning and acquisition, and developing budget proposals

. Build, develop, and grow any business relationships vital to the success

of the project

. Develop best practices and tools for project execution and management

Environments: Solman7.0,SAP HCM/ SD/ FICO, .net 4.0, SharePoint, HPQC, XML,

Java, SDLC, Change Management, MS Suite, Business Analysis, MS Projects,

Agile/Waterfall. Oracle ERP.

ABB Inc Sep 2007 - April 2008

Vendor TCS Singapore

Princeton NJ and Singapore

Designation: SAP -Project Coordinator/ Business SME

Responsibilities

. Involved in all aspects of project deliverables starting from Strategy &

Process defining to Design Documentation followed by SAP HCM

Configuration, Unit Testing, Integration, Regression Testing, User

acceptance testing (UAT), Legacy Data conversion/Data Migration,

end/Power User Training.

. Key resulting areas consist of Payroll (PY), Time Management (TM with

CATS), Personnel Administration (PA), Organization Management (OM),

Benefits & Compensation, Testing & QA, ESS/MSS.

. Hands on experience in developing HCM functional Specifications documents

(FSD), Business Requirement Documents (BRD) as required by business

associates.

. Strong configuration skills including Customization of Schema, PCR, Rules

& Features including Info Type, enhancements and masking.

. Experience in planning, writing and executing test cases and test

scripts, based on business requirements or provided by resource or

business user using HP Mercury Quality Center (HPQC) while documenting

the test evidences using SOX controls.

. Core team member for UAT, Interfaces, Functional, Integration and

Regression testing - Assign/Identify and manage the execution of the test

cases by users and/or team members and report to management.

EXXON MOBIL October 2005

to May 2007

India/ Singapore

Designation: PMO- Project Coordinator- QA

Responsibilities:

. Core team member of Triage Management meeting on Defect Management.

. Supported the various teams including Business Analysts, Programmers, and

Functional Analysts throughout the life cycle of enhancements/ releases.

. Identified the severity of issues and escalated jeopardy items to

appropriate personnel.

. Test Lead for all the 3rd party interfaces, Enhancements and Integrated

systems

. Analyzed a problem to assess whether code, environment, or data was the

root cause.

. Completed testing on Open Enrollment programs, e-Case, web, fulfillment

programs, and a host of other supporting programs

. Experience in planning, writing and executing test cases and test

scripts, based on business requirements or provided by another resource

or business user using HP Mercury Quality Center and documenting same

using SOX controls.

. Lead for UAT, Interfaces, Functional, Integration and Regression testing

- Assign/Identify and manage the execution of the test cases by users

and/or team members and report to management.

. Owner of Defect Management for all Payroll and Interface gaps

. Critical team member for doing the Regression and Performance Testing

. Defined Functional Specifications followed by testing the new

developments across development and quality environments in R/3 system.

. Responsible for reviewing the developer's Technical Design Document

(TDDS) to ensure all requirements have been met.

. Defined structural authorization profiles and assigned them to the user.

. Replication of data from source system to different target systems and

processing of IDOC's in different target systems such as FI, Career

Portal and CRM system to maintain consistency of HR master data.

. Worked closely with Developers and Business users to resolve the issues

with various Interfaces,Reports and data flow to ADP.

. Monitored SLA's for the team handling complex tickets and took up the

responsibility till the issue got resolved.

. Managed the SIR created to SAP for various Issues and coordinated till

the loop end.

DOSHI PRETTL INTERNATIONAL INC. USA July 2004 - Sep

2005

India- New Delhi

Designation: Business Analyst -BA

Responsibilities:

. Core team member of Weekly Dashboard on Project performance.

. Monitored SLA's for the team handled complex tickets and took up the

responsibility till the issue got resolved.

. Worked closely with the various teams including Business Analysts,

Programmers, and Functional Analysts for the life cycle of enhancements/

releases.

. Experience in planning, writing and executing test cases and test

scripts, based on business requirements or provided by another resource

or business user using HP Mercury Quality Center and documenting same

using SOX controls.

. Owner of Defect Management for all Interface gaps

. Defined Functional Specifications for new developments across development

and quality environments in R/3 system.

. Responsible for reviewing the developer's Technical Design Document

(TDDS) to ensure all requirements have been met.

. Responsible for writing and executing the test scripts for unit and

regression testing.

. Documented the migration from Oracle 11g/9i/8i, PL/SQL, SQL, Stored

Procedures, Functions, Triggers, and SQL Server 2000, 2005 on UNIX and

Windows platforms.

. Excellent knowledge on Data warehousing concepts - Star schema, Snow-

flake Schema and worked on both OLAP and OLTP databases.

. Experience in planning, writing and executing test cases and test

scripts, based on business requirements or provided by another resource

or business user using HP Mercury Quality Center and documenting same

using SOX controls.

. Owner of Defect Management for all Interface gaps

. Defined Functional Specifications for new developments across development

and quality environments in R/3 system.

. Responsible for reviewing the developer's Technical Design Document

(TDDS) to ensure all requirements have been met.

Education

Masters of Business Administration -2005

Bachelors of Arts -2003

Certifications

SAP Certified

HIPPA Certified

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