Customer Service Quality Control

JONATHAN COOPER

**** ****** ****** ** ************@*****.***

Orlando, FL 32827 901-***-****

MANAGEMENT PROFESSIONAL

A highly qualified professional offering over 10 years of project

management and operational experience within manufacturing, service and

distribution industries. Results-focused effectual leader with a proven

ability to improve bottom-line. Talent for proactively identifying and

resolving problems, reversing negative performance trends, controlling

costs, maximizing productivity and delivering increased profitability.

Strengths in:

* Quality Management

* Lean Manufacturing

* Inventory control

* Productivity enhancement

* Cost Control Programs

* Team leadership and collaboration

* Strategic financial planning

* P&L Management

EXPERIENCE

Fred's Inc.

Memphis, TN

Receiving Office Area Manager 2007 - present

* Responsible for overall efficiency and effectiveness of service

center warehouse operations.

* Manages a production staff of over 40 employees delegating and

reviewing employee performance in accordance with company

policies and procedures.

* Develops operation plans and budgets based on projected goals in

order to meet company demands.

* Performs audits to determine if production is within control

standards.

* Receives and dispatches all equipment in a timely manner

adhering to freight deadlines.

* Active member of the company Safety Committee and reviews all

MSDS' to ensure materials are handled and stored properly and

within safety guidelines.

* Conducts hazardous material training for employees.

* Provides customer service and problem resolution to corporate

vendors

* Performs contract review and administration for all scheduled

production jobs pertaining to contractor's delivery status,

contract closeout and work-in-progress.

* Conducts daily staff meetings to ensure employees are briefed on

production goals and demands.

Dollar General Distribution Center Indianola, MS

Case-Pack Supervisor, Level II 2006-2007

* Supervised staff of over 20 employees in case packs operations.

Delegating and reviewing employee performance in accordance with

company policies and procedures.

* Resolved all employee complaints and administered disciplinary

actions if deemed necessary. Approved employee overtime,

vacation, bonuses and awards when merited.

* Implemented and enforced the EEO and EO Programs, Affirmative

Action and Occupation Safety and Health programs.

* Maintained and updated all employee productivity and attendance

files.

* Conducted routine employee training and cross training.

* Performed numerous administrative duties including, document

preparation and mail distribution.

* Offered excellent customer service to internal and external

vendors.

Major Projects and/Achievements

* Increased efficiency in the offloading process of over 18

loading docks.

* Conducted a motion study to determine better placement of

equipment, analyzed loading/offloading procedures to increase

process flow.

Dollar General Distribution Center Fulton, MO

Case-Pack Receiving Supervisor, Level I 2002-2006

* Supervised over 28 warehouse and data processing staff.

* Conducted new hire training and orientation

* Monitored daily receiving operations, active appointments and

quality checks.

* Briefed all levels of staff on current process activities.

* Processed daily receiving reports.

* Resolved all employee complaints and administered disciplinary

actions if deemed necessary. Approved employee overtime,

vacation, bonuses and awards when merited.

* Interviewed candidates for employment opportunities within the

company.

* Performed quality control inspections for all received goods.

Major Projects and/Achievements

* Implemented various process improvement plans, reduced sir

charges, decreased offload time and applied quality control

checks to increase paperwork accuracy.

* Member of the Safety Committee. Ensured staff and production

were up to OSHA and DOT standards.

Ikon Office Solutions Jefferson, MO

Contract Specialist 2001-2002

* Processed and logged contracts for Fortune 500 Companies

Ameritech Security Link Chicago, IL

Electronics Monitoring System Operator 1999-2000

* Troubleshooting and calibration of transmitters and home

radioactive units

* Uploaded and maintained user database.

Johnson Controls Jefferson, MO

Process Technician 1990-1999

* Calibrated Robots

* Created and wrote new pour programs on Moto-Man Robots. Adjusted

programs when applicable.

* Conducted quality control inspections on assembly lines.

EDUCATION

Lincoln University Jefferson City, MO

Bachelor of Science - Mechanical Technology Graduated 1996

Additional Skills and Professional Training

* Computer literate in Microsoft Office, Kronos, WMS, RF,

Alpha/Numeric Ten Key, Oracle, MS Suite, Basic Programming

* HazMat Certification

* Leadership Training Program - Dollar General Distribution Center

* Inventory Control Training Program - Dollar General Distribution

Center

* Moto-Man Robotics Training - Johnson Controls

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate