Customer Service High School

Charmiqua Richards

***** ********* **.***.*** - Houston, TX 77060

*************@*****.*** - 832-***-****

• Over 2 years of extensive experience as a Receptionist and front desk agent

• Highly skilled in handling incoming calls and routing them appropriately

• In depth knowledge of maintaining office supplies and related inventory

• Well versed in data entry procedures and practices

• Computer – MS Office Suite, Office Management Software and Spreadsheets

WORK EXPERIENCE

Receptionist

Wood wind Lake rehabilitation - Houston, TX - January 2011 to December 2013

-Answered, screened and directed inbound phone calls.

-Received and assisted clients and escorted them to correct destinations; offices, rooms or meeting rooms.

-Performed general secretarial duties, including – meeting scheduling, appointment set up, faxing and mailing.

-Took verbal and written messages and transmitted them to exact person/destination.

-Received and sorted email and electronic deliveries.

-Maintained meeting diary – manually or electronically, as required.

-Accepted letters and packages delivered to the front desk and distributed to appropriate staff.

-Handled general requests for information and data.

-Interacted well with the public.

-Handled delicate situations, such as – customer requests, special needs and complaints.

-Performed basic customer service functions.

-Coordinated maintenance of the front desk reception area equipment, furniture, lighting, applications and

brochures.

-Maintained a neat, tidy and pleasant appearance of the reception area.

Sales Associate

Walmart - Tomball, TX - October 2008 to December 2010

Responsibilities

• Assisted customers with product selection and queries

• Investigated and resolved customer complaints

• Set up store displays

• Operated cash register as and when necessary

• Managed shelf stocking and pricing activities

• Handled inventory and stocks

• Reviewed merchandize movement

• Inspected merchandize for quality and quantity

Accomplishments

• Achieved sales goals by 100% in the year 2009 by putting in place excellent selling techniques

• Increased customer base by 30% during the year 2010 following excellence in customer services resulting

in recurring business

Skills Used

• Demonstrated ability to keep track of repeated customers, their likes and dislikes and their contact information

• Proven ability to anticipate customer responses

• High level of literacy in reading, writing, math and technology

EDUCATION

High school diploma

Westfield high school - Houston, TX

2006 to 2009

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