Quality Assurance Customer Service

Donald Routh

Financial Services Professional

acdc47@r.postjobfree.com

Summary

.

Strategic Programmer with a record of driving excellence in technical operations by engineering systems for

QA testing. Skilled in diagnosing weaknesses within technology processes and structures, and remediating these

with creative solutions. Success in aligning IT strategies with business needs through high-profile project

management initiatives and technology process improvements. Spearhead testing projects, effectively managing

team activities and verifying functionality regarding data privacy issues. Ensure strict compliance with

consumer privacy regulations and organizational data goals

Also worked in the production support environment.

Experience

Senior Applications Specialist at New York Life Insurance Company

June 1986 - July 2012 (26 years 2 months)

NEW YORK LIFE, New York, NY 1986 to 2012

One of the largest mutual life-insurance companies worldwide with $287B in total assets and $15B+ in

surplus and AVR.

Senior Applications Specialist

Progressive leadership experience over a long career commanding assessment, direction, and implementation

of programs and best practices to maintain compliance of personal data with company policies. Excelled in

management of quality assurance testing to identify functional issues, and creation of daily status and request

reports. Directed execution of mainframe, online, and web services initiatives. Provided exceptional customer

service through rapid escalation of privacy issues. Maintained current knowledge of laws and regulations

applicable to data privacy of 30M+ policy holders. Assumed additional spearheading technical support for

Y2K coding and testing.

• Expertly managed client data, ensuring superior compliance and ethical controls to achieve optimal

satisfaction.

• Championed an integrated quality assurance testing region that enhanced tracking of functional issues.

• Designed an innovative system to resolve data privacy issues concerning sensitive customer financial

information.

• Enhanced compliance assurance through creation of a global date compliance program aimed at identifying

risks, mitigating loss, and ensuring adherence with applicable data security, flows, and privacy requirements.

• Key collaborator with Senior Leadership in execution of technical projects from planning to

implementation, ensuring 100% compliance with budget and project plans.

EDUCATION & CERTIFICATIONS

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1 recommendation available upon request

Electronic Warfare Systems Specialist at United States Air Force

September 1972 - September 1978 (6 years 1 month)

Maintained the Electronic Counter Measures on

the aircraft

Languages

some beginner french

Skills & Expertise

Legacy Systems

COBOL

COBOLII

BAL

VSAM

jcl

Access

Microsoft Excel

Microsoft Word

Fileaid

Sorts

pl1

Oracle SQL

Microsoft Office 2007

idms

Agile

Scrum

PMP

endevor

CA7

ETL

SDLC

Education

Villanova University

project management coursework 5/2013, IT project management, 2012 - 2013

Grade: B

Activities and Societies: Tai Chi hiking camping first aid

Computer Processing Institute

computer science, Computer Programming/Programmer, General, 1984 - 1986

Grade: A

Activities and Societies: Friday night poker, Fencing, Tai Chi hiking camping first aid

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Dominican College of Blauvelt

Non degree Program, Business/Managerial Economics, 1982 - 1984

Grade: B

Activities and Societies: Tai Chi

Fairleigh Dickinson University

Non degree program, Industrial and Organizational Psychology, 1978 - 1982

Activities and Societies: Chess Club, newspaper writing,

USAF Electronics

Electronic Warfare Systems Specialist, Industrial Electronics Technology/Technician, 1972 - 1978

Grade: Honorable Discharge

Activities and Societies: Moviegoing, bikeing hiking camping and seeing Mt. Rushmore

and friday night card games Tai Chi

nvot

college level courses, college bound, 1968 - 1972

Activities and Societies: Chess club reading hiking camping and fencing Tai Chi

Interests

chess Tai Chi hiking camping first aid diet and exercise

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Donald Routh

Financial Services Professional

acdc47@r.postjobfree.com

1 person has recommended Donald

"Don is an exceptionally hardworking programmer who excels in providing a high level of customer service.

Don's experience with mainframe systems and databases makes him an invaluable asset for legacy systems."

Joseph F. Agostini, CVP - Director - PMO & Testing, New York Life Insurance Company, managed

Donald at New York Life Insurance Company

Contact Donald on LinkedIn

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