Manager Service

Curtis G. Robinson

**** ******* ** ***** ***., Ohio 44130 216-***-**** *****.*@*****.***

SUMMARY OF QUALIFICATIONS

Knowledge of homelessness, and related community resources

Experienced in assessment, and case management

Strong organizational and documentation skills

EDUCATION

Cleveland State University, Cleveland, Ohio

Master of Social Work, GPA 3.6 May 2009

SOCIAL WORK EXPERIENCE

Mental Health Services* 5/2009 – Present

Cleveland, Ohio

Central Intake Coordinator 5/3/2012- 3/2014

Work with LMM staff that will screen, assess and work to discharge residents to 2100 Shelter and those

who have not utilize shelter over 6 months.

Continually assesses and recommends changes to the Central Intake policies and procedures in order to

best meet program’s objectives.

Oversees the development and maintenance of collaborations for the purpose of diversion and direct

placement.

Oversees collection of required HMIS data.

Documentation and provides performance feedback to staff regarding the quantity, quality, timeliness,

efficiency and completeness of services performed and efficiency of use of time.

Executes authority over employee change of status (e.g., hiring and firing) or make suggestions and

recommendations as to hiring, firing, advancement, promotion or any other change in status of

employees.

Ensure compliance with productivity standards and documentation/record keeping for agency and

project, funding and accreditation requirements by maintaining and reporting accurate and timely

documentation and statistical data.

Monitors and report outcomes of the Central Intake program.

Central Intake Specialist 12/2009-5/2/2012

Perform assessments of all new intakes within 24 hours

Develop Individual Service Plans for clients

Coordinate referrals from 2100 Lakeside to Transitional Shelters and from Central Intake to 2100

Communities where residents stay until move out.

Intake, or Re-intake, each male HPRP applicant (with the exception of North Point residents), collect all

required documentation, ensure the client is entered into Service Point, and then forward the application

to the HPRP manager

Serve as a placement Specialist with the Central Intake team conducting intakes for newly homeless

individuals and working to divert from shelter, coordinate placements into more stable housing, and assist

with housing resources and linkages

Case Manager 5/2009-12/2009

Coordinate the development ISP for each assigned client.

Develop Individual Service Plans for clients and document through daily progress notes

Provide and/or ensure the provision of all necessary community support

Lutheran Metro Ministries March, 2010 – February. 2014

Cleveland, Ohio

Facilitator “Passages Community”

Instructed life skills training and chemical dependency classes for males

Assisted in coordinating community linkages

Facilitate substance and alcohol groups

Intern 8/2008-5/2009

Research and grant writing for Homeless, Mental Health, and Substance Abuse Programs

PROFESSIONAL DEVELOPMENT

National Association of Mental Illness (NAMI) Cuyahoga participant 2009/20xx

Cleveland, Ohio

ACTIVITIES/ORGANIZATIONS

Phi Alpha, 2008 - 2009

Student Social Work Organization 2006 – 2009

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