Manager Management
Resume:
Abdelhani Kissoum
**T Avenue Paul Doumer
Rueil Malmaison, 92500, France
********@*****.***
Objective
I'm an IT Business Relationship Manager with over 18 years of IT experience and real
international exposure, having great communication skills, strong ability to
effectively multi-task in a fast-paced environment, looking to obtain a position that
will enable me to use my organizational, technical, functional and interpersonal
skills.
Personal Details
Nationality: French/American
Languages: Fluent in English, French and Arabic
Certifications
ITIL v3
Project Management Professional (PMP) from PMI
ISO 27001 Lead Auditor in progress
ISO 27001 Lead Implementer in progress
Summary of qualifications
Project Management Incident/Problem
Management Change/Configuration Management
IT SLM/SLA Management Outsourcing Contract
/Suppliers Mgmt IT/Business Alignment
IT Service Delivery Management Requirements Management
IT Business Relations Management
AGIL Methodology ITISM (ITIL v3
Certified) IT Security Management
Work experience
Since 02/2008 GEFCO-Peugeot, Paris, france
It Service Manager/Relationship Manager
Acting as a member of the IT Governance Group, with a mission to manage
the outsourcing contract project for the critical business line of Just
in Time Supply Chain and Logistics Department, which is in charge of
feeding the car assembly lines of Peugeot and other constructors with
parts from many suppliers and makers in the form of 3PL and 4PL.
Ensured that terms and conditions of the outsourced service contract
are well respected
Improved and consolidated my IT department relations with the internal
business client based on, trust cooperation and service/customer
oriented commitment
Developed the Service Catalog with the active contribution of my client
(the Business Unit Management)
Managed the migration project of the WMS application from UNIX to
VMWare platform
Managed multiple warehouse move projects with heavy infrastructure,
technical and functional constraints
Established an effective and enhanced communication mode during major
incidents and service revues
Negotiated SLAs with the internal client based on the outsourced
service contracts terms
Performed service reviews with both the business client and the service
supplier
Adapted the continual service improvement through service quality cells
to ensure that IT Service continues to meet evolving business needs and
maximize the ROI
Used various PKIs and Metrics to measure IT service performance, and
optimized when needed
Participated in/led various steering committees (Problem, Change and
04/2006-01/2008 IT-Business Management Committees) to arbitrate/validate
Changes/Releases or resolution of problems affecting my business
applications
Communicated changes and new releases to the business clients, users
and other stakeholders
Coordinated change and release management tasks with internal and
external (outsourced) IT groups
Managed IT infrastructure and technical projects and coordinated with
different groups and stakeholder to meet the project goals within time
9/2000-03/2006 and budget
lehman brothers, new york, ny
Business Coordinator/Business Analyst - HR Information Systems
Lead coordinator for the Human Resources' IT Group
Ensured of adequacy between client needs and software specifications,
as part of several applications rollout
Established Service Level Agreements between Human Resources and
internal IT services providers
Coordinated incidents resolutions while ensuring timely communication
with management
Managed the successful adaptation, testing and deployment of several
09/97 - 8/2000 Human Resources applications
Head of Trading Floor Support
Responsible for the operational management of Lehman Brothers' trading
floor support
Managed the daily Desktop deployment, troubleshooting and
updates/migration (around 2500 users)
Negotiated Service Level Agreements between IT and the Business
Clients.
Served as project manager for the implementation of Remedy and the
3/96-8/97 adoption of the ITIL/ITSM
Ensured with IT Security Ops, Anti-Virus is up to date, and trading
floor machines are secured
Successfully planned and coordinated the migration/upgrade of the
entire trading floor systems from Windows NT to XP,
Upgraded Reuters and Bloomberg application from older versions to newer
ones
Led the install and the setup of the new trading floor in Jersey City
within 5 days after the 9/11 events
BNP paribas, new york, ny
Systems Administrator
Maintained the reliability, availability, and security of the trading
floor laptops, desktops and servers
Created and updated user accounts on User Manager for NT Domains,
Microsoft Exchange Administrator, and Novell's NW Administration.
Participated in the trading floor desktops upgrade from Windows 3.51 to
Windows NT 4.0
Supported several Market Data applications, such as MarketWatch,
Reuters, Open Bloomberg
Managed the migration of critical Repository & Treasury Desks from a
DOS/VAX to an NT/AS400 Platform. Consequently documented the new
systems and trained support staff.
Inacom information systems, new york, ny
Field Engineer Consultant
Undertook responsibilities over wide range of projects such as Mobile
Computing, Desktop, Server and Network installations, troubleshooting
& upgrades
Assigned to Asprey to setup a NetWare 4.11 network
education
Managerial training courses
2009-2012 Beijaflore/ Prima Consulting, Paris, France
CA Clarity Project Portfolio Management (PPM)
ITIL v3
Project Management PMP (PMI)
2004-2007 American Management Association (AMA), NYC, New York
Critical thinking and problem solving skills training courses.
Interpersonal communication, Effective Teamwork and Customer Relations
training course
IT Project Management
8/93-10/94 Business Analysis and Requirements management
Career Blazers School, NYC, NY.
9/91-3/93 Novell Certified Netware Engineer (CNE).
ICS Schools, Scranton, PA. U.S.A.
9/87-7/89 COBOL Programming
Paris II University, Paris, France
9/83-7/87 MA. in Political Science, Comparative Politics.
Algiers University, Algiers, Algeria
BA in Political Science, Organizations
Technical Training
Installing, Configuring, Troubleshooting and Administering Microsoft
Windows NT/2000/2003/XP/.
Microsoft Web Server 4.0 (IIS), Install and Configuration and CISCO
CCNA
TECHNICAL SKILLS
Software Operating Systems: Windows NT/XP/Vista et Win7, Windows Server 2000/2003,
Oracle DB, Citrix
Infrastructure: SAN/NAS VPN, IP MPLS, CLUSTERS, WIFI/RF, SERVERS, VMWARE and
Networking/Security Technologies, DNS, DHCP, WINS, AD, SharePoint,
Tools: MS Office Suite 2007/2010,USD6, CA SDM 12, BMC Remedy, CA Clarity PPM, Visio, MS
Project
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