Customer Service Manager
Resume:
Michele Williams
Long Beach, CA, 90802
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Professional Experience
BEACHCRAFTERS, LONG BEACH, CA
Curator, Dec 2012 – Feb 2014
• Provides excellent customer service.
• Recruits and selects artists for display in store.
• Builds relationships with artists, creating community committed to success.
• Creates attractive, inviting displays.
• Markets store and artists in print and social media.
• Maintains daily operation of store.
BARNES & NOBLE, IRVINE, CA
Store Manager, Aug 1994 – Oct 2010
• Instilled customer first philosophy, ensuring customer expectations were exceeded and no detail was
overlooked.
• Managed multiple projects/teams simultaneously.
• Organized people and tasks to create effective workflow.
• Managed, mentored and coached team towards solutions.
• Discovered talents/skills of individual team members and built upon those to maximize results and job
satisfaction.
• Applied strong organizational and analytical abilities to achieve desired goals, objectives and results.
• Maintained daily operation of facility, ensuring cleanliness and functionality.
• Ordered, received and displayed merchandise to optimize sales.
• Developed and implemented training programs for team members.
• Organized community outreach, built relationships and created classes to educate and inform.
• Managed and controlled expenses, including payroll, facility maintenance and supply ordering.
• Wrote and delivered schedules, employee development plans and annual reviews.
• Oversaw Café operations
Education
CULINARY ARTS - ORANGE COAST COLLEGE, COSTA MESA, CA
THEATRE ARTS - CSU LONG BEACH, LONG BEACH, CA
Additional Skills
• Solution driven leader, who relates well with all types of people at all levels. Possesses strong sense of
urgency, attention to detail and global awareness. Makes informed decisions based on knowledge and research.
Approaches problems logically and methodically.
Contact this candidate