Customer Service Manager

JERRY MONTESANTOS

** ******** **** ************@*****.***

Glen Cove, NY 11542 Home 516-***-**** Mobile 516-***-****

SUMMARY OF QUALIFICATIONS

Skillful and dedicated professional with extensive experience in accounting and finance functions in the

credit card payments industry.

Visionary and results-oriented project leader with an outstanding record of completing deadlines on time,

able to identify goals and priorities; creative and intuitive problem solver.

Demonstrate superior customer service skills and excellent follow-up record.

Vast knowledge of industry pricing and competitive nature of the processing business.

EXPERIENCE

First Data Corporation, Melville, NY July 1997 to Present

Finance Manager – RSA Finance Team July 2000 to Present

Responsible for month-end close process, communicating monthly financial results, and providing detailed

variance explanation to senior business leaders.

Support 15 RSA partners in all phases of reporting that include monthly financial decks, merchant pricing, and

detailed merchant files etc.

Manage all competitive pricing requests to maintain profitability & improve retention.

Provide new merchant pricing to sales teams used in the acquisition of new merchant accounts.

Maintain cost structure in pricing models that are utilized to monitor profitability of new merchant business.

Calculate merchant refunds for various teams and provide supporting detail.

Report monthly financial results, key statistical metrics, and forward looking forecasts to financial controllers.

Compile and present ad-hoc analysis to be used in facilitating management decisions.

Develop and recommend business policies as well as conducting special financial and business related studies.

Meet with external clients to report monthly financial results and key statistical trends.

Prepare yearly business plans utilizing economic conditions and historical trends.

Train staff on Focus & Access to ensure accurate and timely reporting.

Senior Accountant – Accounting Group July 1997 to June 2000

Supervise five analysts/controllers, ensuring achievement of proper expense reporting.

Consolidate and prepare monthly Collections and Card Issuance reporting packages for senior management to

ensure proper operational execution.

Forecast, budget, and provide month-end variance analyses for $200MM expense budgets.

Manage annual budgets and associated activities.

Meet with Collections and Card Issuance management to setup monthly expense forecasts.

Utilize activity based capacity plan to ensure proper staffing levels.

Develop spreadsheets/financial modeling using Excel.

Maintain day-to-day general ledger accruals, reclassifications, and adjustments.

Track, analyze, and report unit cost data for Visa Functional Cost Study.

EDUCATION

Pace University, New York, NY B.S. Accounting June 1995

TECHNICAL SKILLS

Microsoft Excel, Word, Access, Power Point, Outlook, Windows XP, Hyperion, Oracle G/L, MSA, & Focus

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