Customer Service High School

Apollonia Fedrick

**** *.*. *** **. Miami, Fl. **167

Phone 786-***-****

E-mail:*************@*****.***

Objective: To become a positive and efficient addition to the professional

workforce.

Education 2000- 2005 Carol City High School Miami, Fl.

High School Diploma

Employment History 2011-2013 Seminole Hard Rock Hotel & Casino

Hollywood, FL

Players Club Rep.

Interacting with guest and implementing all courtesies that were

necessary to fulfill their interactions while at the Hard Rock. I

worked the registers, put credits on reward cards, made new cards

for new members, set up room reservations and was an overall

great team member.

2007-2011 Wal-Mart Miami, Fl.

Customer Service Rep.

Worked in the Money Center where I was responsible for servicing

customers with cashing checks, paying bills and sending/receiving

money through MoneyGram and loading pre-paid money cards.

2006-2007 FCAA Aftercare Miami, Fl.

Counselor

My duties were to monitor and provide assistance with children

ranging from grades 4th-5th, in their homework, game playing

and character guidance in an afterschool youth program.

2005-2006 WINN-DIXIE Miami, FL

Cashier

Duties included working with customers on a daily basis.

Collecting and counting money, restocking purchase items not

sold.

2005-2005 McDonald's Miami, FL

Cashier

Duties included working with customers in taking their orders,

preparing their food, and cleaning of the work station at the end of

the shift, I also was responsible for the handling of money.

2001-2003 YMCA of North Dade N.M.B, FL Aftercare

Counselor

I was employed at the YMCA in the after-school program band

was responsible for tutoring, chaperoning on field trips,

fundraising, assisting with arts and crafts projects, physical activity

which included monitoring or instruction, and keeping the facilities

clean.

References Available Upon Request

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