Customer Service Supervisor

Monique McBride Wright

**** ******* ****, **********, ** 35235 Day Phone: 256-***-****

Email: **********@***.***

OBJECTIVE

To work in a position within the social service spectrum that assists the community in a positive manner

through professionalism by assisting the population with higher knowledge

EDUCATION

Master of Science in Counselor Education 2008

Jacksonville State University, Jacksonville AL

Bachelor of Science in Psychology/Sociology 2004

Jacksonville State University, Jacksonville AL

EMPLOYMENT HISTORY:

Therapist 1/2010-8/2012

Employer: JBS Mental Health, Birmingham, Alabama-940 Montclair Rd, Birmingham, Al 35213

Salary: 31450, 40 hours/week

Supervisor: Dionne Stevens 205-***-****

Conducted individual sessions, completed behavioral monitoring, maintained daily progress note

completion, completed daily case planning and treatment planning, monitored daily basic skills,

completed intake and enrollment paperwork, created reports for the institution to be transmitted

throughout the agency, Developed programs using (MS Office) and data entry, reviewed case

management charts for accurate completion of notes, assisted with living arrangement, assisted

psychiatrist with appointments, supervised psychiatric appointments of clients, maintained chart updating

protocol to meet and exceed standards, delivered exceptional Customer service

Counselor 05/2008-01/2010

Employer: Bridge, Inc, 3232 Lay Springs Rd, Gadsden, Alabama, 35904

Salary: 26844, 40 hours/week

Supervisor: Karen McCurley 256-***-****

Conducted individual, group, and family sessions, organized and developed substance abuse group

sessions on a daily basis, assisted with provided court advocacy on a weekly basis for clients, developed

weekly reports for drug court, monitored drug screenings, created reports through MS Office daily,

completed intake and enrollment paperwork, reviewed charts for auditing, maintained and organized

filing systems of over 50 clients at any given time, Established rules and regulations for night group

participants in the substance abuse program, Led and supervised all clients within the night program.

Developed monthly reports for the probation officers, Assisted the probation officers with monitoring of

the client’s progress on a weekly basis.

Case Manager 3/2005-5/2008

Employer: Cheaha Mental Health Center, Sylacauga, Alabama

Salary: 25450, 40 hours/week

Supervisor: Kathleen Robinson 256-***-****

Monitored case planning and need assessments, enrolled clients into the programs, completed Medicaid

re-determination for each client, scheduled and conducted meetings, maintained daily progress note

completion, created reports through MS Office, completed data entry, assisted with daily living skills and

living arrangements of clients, supervised day habilitation program while monitoring of the client’s needs,

participated in state level training and certifications on a yearly basis.

Tutor 09/2001-05/2002

Employer: Jacksonville State University, 700 Pelham Road North, Jacksonville, Alabama 36265

Salary: 5.15 10 hours/week

Supervisor: David Zeigler 256-***-****

Conducted tutoring for college students to assist with graduation exam

COMPUTER SKILLS:

MS Office Outlook, PowerPoint, Microsoft Excel

VOLUNTEER EXPERIENCE:

Presbyterian Home, Talladega, Alabama 2008

REFERENCES:

Karen McCurley- Professional reference/Supervisor, Ashville, Al 256-***-****

Valeria Stamps- Professional reference/Office Assistant, Sylacauga, Al 256-***-****

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