Customer Service High School
Resume:
T anzila Abedin
*****.***@*****.***
Objective
I am seeking a position that will allow me to utilize my customer service experience as well as
extensive knowledge I have in the field of health information.
Summary
• Experience in Hospital Process; inpatient/outpatient, labs, surgery, etc. coding.
• Understanding of variety of Hospital Systems; EPIC, 3M (data integrity, scanning, coding),
Quantium.
• Detail understanding in interfaces; HL7, meaningful use ( MU Stage 1, MU Stage 2).
• Have volunteered at my High School at the library. Helping students find and locate books and
other equipment available at the library.
• I also volunteered at a child care center during my senior year of high school.
• Bi-Lingual in both English and Urdu (Hindi); intermediate computer skills; and a natural need
to assist people.
• I used to be the President in one of the clubs at Monroe Community College or two years and
vice president for one year.
• Extensive understanding and experience in; Medical Terminology, Medical Transcription,
Coding (ICD-9 and 10), Microsoft Office, Anatomy and Physiology, Pathology, HIPAA
privacy and confidentiality and many other courses that are included in the Health Information
Management.
• I am a member of AHIMA.
• Obtained an Associates in Health Information Technology
Experience:
November2013-November 2013
Strong Memorial Hospital
Intern
601 Elmwood Ave, Rochester, NY 14642
Responsibilities:
EHR, coding in both Coding and Billing ICD-9, ICD-10, Data Integrity, scanning PHR, HIPAA
privacy and confidentiality, Security, EPIC, 3M, Quantium, data integrity, medical terminology,
auditing, RRHIMA workshop (e-records, LinkedIn, understanding AHIMA, etc) Meetings with
Nursing department.
August 15, 2011-November 24, 2011
BlackBerry Technical Support
Sutherland Global Services
205 Wallace way,
Rochester, NY 14624
Responsibilities:
Helped customers with issues with their BlackBerry devices. Answered and worked with managers
to resolve issues that were beyond my understanding. Helped other employees wherever the help
was needed. Had the duty of a new employee shadow me for some time.
Dec 2006- May 2007
Monroe Community College
Student Aide (Math Department)
1000 East Henrietta Rd
Rochester, NY 14623
Responsibilities:
Helped with issues in regards to computers or printer/copier/scanner. Also gave students their
tests/assignment/quiz’s that their teachers had assigned
February 2006-June 2006
DialAmerica
Telemarketer
The Frontier Commons
Rochester, NY 14623
Responsibilities:
Worked as a telemarketer, made sure to that the amount credit cards that were sold met the above
average quantum. Helped employees seek understanding of productivity of credit cards sold within
the time frame given.
E ducation
2012-2013
Associate’s degree in Health Information Technology
Alfred State
10 Upper College Drive
Alfred, NY 14803
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