Manager Customer
Resume:
Vickie Shutter
Fort Worth, Texas 76116
*******@*****.***
July 2013 - March 2014 Professional Recruiter PAE, LLC formerly
CSC, LLC
Fort Worth, TX
. Perform full cycle recruiting supporting DOD contracts meeting
critical staffing requirements
. Review applications and resumes from internal and external sources to pre-
screen for open positions.
. Prepare and extend offers of employment to selected candidates ensuring
all pre-employment requirements are met.
. Coordinate with Program and Site Managers to ensure compliance with
customer requirements, State & Federal Employment Laws, EEOC, EEO, and ADA
guidelines.
. Create and post new job requirements
. Assist Business Development in mapping positions for proposals and
sourcing for Key Personnel.
. Participated in job fairs
. Enter new hire information into new hire database
. Make changes as necessary to employee files
September 2009 - July 2013 Professional Recruiter
CSC AT LLC
Fort Worth, TX
. Source, screen, interview and extend offers of employment in support
of aviation modification, maintenance and support equipment at various
DOD locations.
. Ensure documents are complete and compliant with state and federal
employment laws.
. Coordinate with Program and Site Managers to ensure compliance with
customer requirements and EEO, and ADA guidelines.
. Participated in Job Fairs to increase CSC brand recognition with job
seekers
. Compiled and uploaded data to create new job postings on the CSC
website.
. Created monthly Hot Job Opportunities to send out to various schools
and transitioning military offices.
. Partnered with ACAP offices to reach out to soldiers transitioning to
the civilian workforce.
. Prepared daily spread sheet showing status of open requisitions
. Trained new recruiting personnel
. Coordinate with HR to resolve personnel issues
. Coordinate with third party suppliers to facilitate background checks
and urinalysis screening.
. Enter new hire information into New Hire Database.
. Make corrections, changes to employee's files in HRIS system.
June 2008 - September 2009 Technical Recruiter
DynCorp International
Fort Worth, TX
. Identify, source and pre-screen applicants for IDIQ contracts
. Review resumes for qualifications of available openings.
. Recruit candidates for international job openings
. Work with team members to help identify contacts for source of
qualified candidates.
. Sell company information on job opportunities to potential candidates
. Perform full cycle recruiting, conduct pre-employment screening, and
On Boarding
. Ensure documents are complete and compliant with state and federal
employment laws.
. Coordinate International Police Protection Referral Program
Vickie Shutter
Page 2 of 3
May 2002 - May 2008 HR Senior Specialist Lockheed Martin
Aeronautics
Fort Worth, TX
. Supported all the hiring activity for Production Operations (11000
employees)
. Responsibilities included supporting the hiring of over 800 new hires
and transfers yearly
. Assisted in extending offers and handling objections
. Initiated candidate background checks and validated information
. Worked with OFCCP and EEOC compliance initiatives
. Acted as liaison between the applicant, recruiter and hiring manager.
. Responsible for all the activity associated with scheduling interviews,
preparing offer packets, coordinating with On Boarding to ensure a
smooth transition for new employees.
. Sourced and pre-screened applicants and matched to staffing
requirements
. Established and facilitated candidate interview schedule.
. Ensured documents were complete and compliant with state and federal
employment laws.
. Managed schedule for Realtor and Mortgage companies for traveling
candidates.
. Provided oversight for the Recruiting Center's daily operation.
(Balancing budget, providing expense reports to applicants, identifying
allowable and unallowable cost based on the FAR).
. Assisted in audits to ensure compliance with Conflict of Interest, OFCCP
and EEOC requirements
. Attended job fairs
. Conducted web based searches to identify candidates
July 2000 -May 2002 Dispatch Supervisor
AT&T Fixed Wireless
Fort Worth, TX
. Scope of work involved supervision of shifts spanning a 24/7 operation
. Supervised shift operations consisting of eight dispatchers
. Scheduled, routed and assigned technicians
. Evaluated employee performance
. Monitored status of daily work orders
. Escalated and resolved customer situations
. Provide national training for local districts to ensure consistencies of
policies and procedures.
. Instrumental in developing procedures to achieve maximum productivity
with maintenance teams.
Aug 1996 - Mar 1999 Router/Dispatcher
Oliver Dyers Appliance
Fort Worth, TX
. Scheduled and assigned daily work orders for eight service technicians
. Researched and ordered parts
. Maintained customer database
. Balanced cash drawer and prepared daily deposits and reports
. Provide excellent customer support
Vickie Shutter
Page 3 of 3
Nov 1988 - May 1996 Router/Dispatcher
Sears Appliance Service
Fort Worth, TX
. Scheduled and assigned daily work orders for 30 - 40 service
technicians
. Provided customer support as well as operational support
. Researched and ordered parts
. Acted as lead for Technical Support Department
. Maintained and ordered supplies
. Provided administration support to Technical Supervisors
. Proficient in Microsoft Applications (Outlook, Excel, Access, Word).
. Ability to organize and prioritize multiple work assignments
. Work with little supervision and work well under pressure
. Knowledge of sourcing and creating close match candidates
. Knowledge of state and federal employment laws, EEOC and OFCCP
compliance
Systems
Resumix, Brass Ring, PeopleSoft, Sonic, Taleo, iCIMS, CostPoint,
Documentum, Lotus Notes,
AIRS Certified
Contact this candidate