Customer Service Software
Resume:
DAVID A. WOFFORD
**********@*****.***
objective To achieve a position with an established company in which I am given
an opportunity to demonstrate my excellent work ethic and diligent
professionalism, which will allow me to prove myself to be an asset to
the company's continued growth.
Experience
July Computer Repair Tech/Customer Service-Independent Consultant for
2007-Present Advanced Computer
. Troubleshoot Hardware and Software issues for Windows based
operating system and MS DOS
config.
. Assist customers troubleshooting over the phone and in person for
any e-mail, operating system, windows, MS Office, and internet
connection or software problems
. Remove/replace hardware as needed, assist customer in picking
upgrades that would be beneficial for them.
. Reformat hard drive as necessary
. Replace and reload hard drive and operating system as necessary
. Assist customer in maintaining the integrity of their data in any
software format, as needed.
. Prepare new computers for sale to the general market to include
software programs, drivers, and e-mail set up. Assist customer in
installing programs specific to their needs.
. Propose hardware/software configurations to assist the customer in
finding solutions for their computer needs.
. Educate customer on computer/software use, as needed.
March, 2007 Independent Contractor
- July 2007 . Deconstruction of job site, to include tear out on tile, sheet rock,
ceramic tubes.
. Design the reconstruction of projects to include framing, tile,
sheetrock, hardwood
flooring repair, plumbing, and electrical work.
. Facilitate the project process by supervising subcontractors to
include personnel
Management.
. Maintain a timely production schedule in order to complete projects
on time and under
Budget.
January Comcast / Auditor-Independent Auditor
2007-March Assisted in running an audit for an independent contractor (SJ&N) to
2007 monitor active and inactive Comcast customers, checking for proper
signal strength
Assisted Comcast in clearing the lines of unauthorized customers
October Independent Contractor
2005- . Designed the reconstruction of projects to include framing, tile,
December sheetrock, hardwood
2006 flooring repair, plumbing, and electrical work.
July 1999- Stream / Portland, OR-Customer Service and Troubleshooting
March 2004 Adhered to industry standards to maintain call times and quality
Used extensive computer knowledge to assist customers in connectivity
and printing issues
Worked as a Tier 2 Technician for the Resource Desk.
Awarded the Speed Power Passion Award for four months in a row.
Awarded the First Call Resolution Award
January Simmons Graphics / Pressman
1996-July Assisted in daily operations on a 6- color Heidelberg Press
1999 Bindery Assistant, Cutter, Stitcher, folder Operator
February USAF / Aerospace maintenance apprentice
1993 - May KC-135 Phasedock
1995 B1-B Flightline
Education
1992-Decembe Gateway Baptist GED
r
Experience
Ten years of Customer Service, Three years Military, Fourteen years
Computer Experience
FUTURE GOALS
Further my knowledge in the Information Technology Industry. Would
like to Achieve designations and certifications to further my career.
Contact this candidate