Manager Customer Service

Pamela Oualline

***** ***** ******, *** *******, TX 78258

Ph. 210-***-****

Objective

To secure a property management position within a dynamic organization that will provide new challenges and opportunities in real estate

development, property management and construction, utilizing the following experience:

Over 20 years’ experience in property management.

A proven track record in reducing delinquencies to 1% or less.

Preparation of budgets of up to $18.0 million.

Experienced contract negotiation.

As an experienced property manager I am willing and able to train, coach and mentor the next generation of industry professionals t o achieve an

organizations goals and objectives.

Experience

Stout Properties January 2010 – Present

Office Manager – San Antonio, TX

Leasing, walking properties, overseeing day to day operations on several multi-family properties and independent rental properties.

Responsible for all monthly reports, rent collections, vendor relations, collections, maintenance operations, customer servicing, budget planning,

maintenance, and marketing.

Asset Plus Management April 2004 – November 2009

Property Manager Monte Lago Apartments - Houston, TX

Manage all aspects of daily operations including new building construction.

Responsible for all monthly reports, collections, maintenance operations, customer servicing, budget planning, maintenance, leasing, and marketing.

Prepared annual budgets totaling $7.95 million for all properties, yearend reconciliations; monitored accou nts receivables; approved accounts payables,

cash flow analysis, accounting reports for owners and legal actions.

Supervised and coordinated construction projects (capital improvements and tenant fit-up), subcontractors, vendors, and maintenance staff for contract

requirements and the daily operational activities for properties.

Negotiated tenant lease renewals and vendor contracts.

Communicated regularly with tenants, contractors, vendors, and the maintenance staff.

Reduced the accounts receivables for each property to 1% of the total rent roll and the operating expenses by 15% while maintaining the same quality of

customer service at the properties.

EPT Management May 2001 – April 2004

Property Manager Villas of La Costa - Austin, TX

Accountable for management of 200 unit rehab property under construction.

Successfully raised occupancy rate from 82% to 94% while adding a net increase of rental income by 50% percent.

Instrumental in overseeing general management of property and environment.

Managed a 200 unit property.

Prepared annual budgets and monthly accounting reports, monitored accounts receivables, and approved accounts payables.

Supervised subcontractors, vendors, and a maintenance staff for the property's contracted requirements and the daily operational activities.

Communicated regularly with tenants, contractors, vendors, and the maintenance staff.

International Property Management June 1999 – March 2001

Property Manager Mission Hills Apartments – Austin, TX

Achieved 90% physical occupancy within the first 90 days on a new three hundred unit construction project Prepared and administered budgets and

analyzed/identified opportunities for reduction in operating costs.

Maintained diversified financial records and prepared monthly activity reports.

Coordinated maintenance operations, make-readies and move-ins with construction departments.

Oversaw operations of sister property as needed.

Nationwide Property Management April 1995 – May 1999

Property Manager Chartwell Court – Houston, TX

Initialized an increase from a 25% to a full 100% occupancy rate, with minimal concessions, for the new construction lease -up of a 246 unit apartment

complex.

Responsible for all monthly reports, collections, maintenance operations and customer service.

Great American Property Management April 1988 – April 1995

Property Manager Lakeside Villas – San Antonio, TX

Managed all aspects of daily operations, including accounting, budget, and turnover

Ensured maintenance, leasing and marketing operational goals were met while maintaining a 98% occupancy rate during my entire employment at this

400 unit property.

Property was selected as the #1 community in San Antonio from 1989 – 1991.

Education

Mac Arthur High School

San Antonio College, Associates Degree

Contact this candidate