Customer Service High School

Location:

Posted:

March 26, 2014

[Phone number]•[E-mail address]

[Your Name]

Alicia Lacey

803-***-**** ************@*****.***

O BJECTIVE

Seeking a position within a company where I gain further experience while enhancing the company’s productivity.

E xperience

Palmetto GBA 01/2012 – 12/2012

General Clerk/HR Assistant

Keyed Cost Reports, answered phones set appointments.

Filed all paperwork in order.

Data Entry, created spreadsheets for inventory.

Sykes 01/2010 – 09/2011

Technical Support

Customer Service

Walked customers through diagnostic testing of their devices. Help with setting up work and personal emails on

their devices. Troubleshoot any issues the customer had with their device until the issue was resolved.

Floor support for the other agents in my line of business. Kept track of the types of calls we received from

customers to talk over during team meetings.

Marriott 06/2007 – 02/2008

Reservationist

Answered inbounds calls.

Explained to customers their options of room types before they mad reservations.

Made international calls to verify availability before making reservations abroad.

Palmetto GBA 10/2006 – 06/2007

CSR

Answered inbound calls.

Explained to callers their options for drug plans.

Gave limited information to callers about how much of there part A and part B insurance covered their services.

Education

School 08/1998 – 06/2001

Crestwood High School Diploma