Customer Service Medical Assistant
Resume:
Objective
Medical Professional position allowing for the demonstrated organization,
customer service, communication, and medical assistant skills proven by 12
years of successful service.
Profile
Motivated, personable professional with a verity of skills set. History of
dedication and commitment to work performance excellence. Talent for
quickly mastering technology, terminology and new task assigned.
Diplomatic and tactful with professionals and non-professionals at all
levels. Accustomed to handling sensitive, confidential records.
Demonstrated history of producing accurate, timely, reports and meeting
stringent Healthcare insurance guidelines.
Flexible and versatile able to maintain a sense of humor under pressure.
Poised and competent, with demonstrated ability to easily transcend
cultural differences. Thrive in deadline-driven environments. Excellent
team building skills. Demonstrated a commitment to service, organization
values and professionalism through appropriate conduct and demeanor at all
times. Work with minimal supervision.
Skills Summary
Projects Assistance Computer Savvy Insurance Billing
Report Preparation Customer Service Accounting/Bookkeeping
Written Correspondence Scheduling Front-Office Operations
General Office Skills Marketing Professional
Presentations
Professional Experience
Communication: Reports/Presentations/TECHNOLOGY
o Prepare complex reports for managed care organizations and insurance
companies, ensuring full compliance with agency requirements and tight
deadlines.
o Author professional correspondence to customers and vendors.
o Conduct small-group sessions on meditation/relaxation techniques.
o Communicate medical concepts to patients using layman's terms to
facilitate understanding.
o Rapidly learn and master varied computer programs.
o Accurately transcribe physician orders.
o Comply with federal, state, local and company-specific regulations
related to quality of product, employee and donor safety and to the
proper performance of day-to-day activities.
o Answer phones within reasonable timeframe.
o Maintain orderly filing system, purging records as needed.
o Take and record donor pulse, blood pressure, and temperature measures
and monitor electronic donor questionnaire system.
o Prepare and assemble new and repeat donor charts
o Assemble collection containers for plasma donation.
o Coordinate donors to donor floor and compensate donors using the Debit
Card system.
o Maintain complete and accurate records, in accordance with cGMP.
o Install, prime, and disconnect disposable sets on the plasmapheresis
machines.
o Operate, maintain, and perform trouble-shooting of plasmapheresis
machines within scope of training. Refer advanced trouble-shooting to
certified technicians.
o Maintain and calibrate equipment.
o Attend monthly staff meetings and other team meetings as needed.
o Supports the center management team in identifying operational
opportunities for continuous improvement, initiating changes to center
processes as needed, through use of company approved procedures
(including but not limited to 5S, Value Stream Mapping and Kaizen).
o Ability to read and follow Standard Operating Procedures (SOPs) and to
maintain complete and accurate records.
o Good verbal communication and customer service skills.
o Ability to multi-task and work as a team player.
o Other duties and responsibilities as assigned
Customer Service/Problem Solving
o Oversee front-office operations and provide impeccable customer
service:
o Greet patients and staff.
o Comfort patients and staff.
o Committed to meet customer service expectations, greeting donors
as they enter and exit the building.
o Develop and implement organizational policies:
o Served as the unit's communication person, answering phone
calls, taking and relaying messages. Answered questions of
patients, physicians, or other departments in persons or by
phone. Initiated emergency protocol under the direction of a
physician or nurse.
o Provided routine information regarding Hospital and unit
procedures.
o Maintained confidentiality and protected sensitive data at all
times.
o Provides care and support to patients under the direction of the
physician and/or mid-level provider. Contributes to the planning and
delivery of patient focused care:
o Provides patient personal care/hygiene and physical comfort.
o Assists Nursing staff in the admission, discharge and transfer
of patients by performing duties such as inventorying/storing
patient belongings, providing patient with relevant personal
care/comfort items.
o Prepares patient, equipment and supplies for specific
procedures/examinations.
o Perform finger stick, test sample, and record other donor
measures to include hematocrit, total protein and weight.
DETAIL MASTERY & Organization
o Manage all aspects of day-to-day operations:
o Coordinates with other Hospital departments, such as Radiology,
Housekeeping, Laboratories, Social Services to request and
obtain supplies and services.
o Patient scheduling for unit.
o Finances: accounts payable/receivable, invoicing, insurance
billing, budgeting.
o Initiated, maintained, and updated patient charts, inserted
appropriate forms, ancillary department reports, and consults.
o Works with nursing staff to coordinate patient transfers to and
from the unit.
o Rearranged order of charts for medical records when patient is
discharged. Ensures that charts for transfer patients were
copied prior to transfer to other facilities.
o Addressed patient data for nursing and medical staff as needed.
o Compliance with all healthcare facility, HMO, and insurance
requirements.
o Worked collaboratively and supports efforts of team members.
o Managed patient flow ensuring enough time for patient and family
education.
o Obtains and labels a variety of samples (e.g. urine, stool and
sputum specimens); transport blood and blood products.
o Enter donor information into the Donor Information System (DIS).
o Stock supplies, break down empty cartons and assist with proper
disposal.
o Monitor donors during donation process and respond to donor
reactions.
o Maintain general cleanliness of work area and assist other work
areas as needed to ensure a clean and professional environment.
Employment History
Biolife Plasma Services June 2012 to May 2013
Coralville, Ia Medical
Screener/Phlebotomist
Saint Joesph Hospital May 2002 to September 2011
Tacoma, WA Emergency Room Coordinator
St. Francis Hospital August 2001 to February
2002
Federal Way, WA Medical
Assistant/Administrative
Franciscan Midwives August 2000 to January 2002
Tacoma, WA Medical Assistant
Guidance Services, INC September 1999 to March 2000
Federal Way, WA Administrative
Support/Medical
Atria Laurel House July 1997 to September 1999
Tacoma, WA Certified Nursing Assistant
Providers Home Health June 1996 to June 1997
Tacoma, WA Home Health Coordinator
Specialist
Bel Air Health Care Center September 1995 to June 1996
Tacoma, WA Certified Nursing Assistant
Education
Clover Park Technical College
American College of Professional - Medical Assistant level A, B, C and E
Highlands Health Care - Certified Nursing Assistant
Lincoln High School
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