Customer Service Representative
Resume:
SANDRA KUHN **** Elaine Dr., Lower
Burrell, PA **068
*********@*******.*** - Home: 724-339-
Customer Service Representative
SUMMARY
As a Customer Service Representative, I would meet and greet
patients/guests with a positive image, give the appropriate help and
direction to different locations inside and outside of the hospital,
resolve any issue and guide patients/guests through hospital procedures,
help patients/guests with admission to make sure they are handled in a
timely fashion and escorted to their individual room, assist
patients/guests with wheelchairs and parking tickets when needed, give
support to patients/guests in regards to the daily and holiday schedule of
the hospital and cafeteria, and promote HIPAA and follow its rules
accordingly.
EXPERIENCE HIGHLIGHTS
Senior Care At Home, Oakmont, PA May 2010
- Present
Caregiver
As a caregiver for Senior Care At Home, my duties include feeding,
dressing, escorting, housekeeping, cooking, shopping, laundry and
appointment scheduling for the clients.
. I have maintained a working relationship with a select primary group
of clients and their families.
. I have updated my caregiving skills by attending training seminars at
the main office throughout the years
UPMC St. Margaret, Aspinwall, PA
July 2001 - May 2013
Customer Service Representative
As a Customer Service Representative, myself and the volunteer team, would
help resolve guest's problems if one should arise. We help make their stay
as problem free as possible whether this is done face-to-face, by way of
telephone, or via our multi-line system. We also coordinate patients with
our surgical and lab areas.
. I participated in the UPMC Magnet Program for 2 years.
o Created many bulletin boards to raise the awareness of the
hospital in regards to Magnet.
o Created flowers to pass to many departments to provide an
educational background for Magnet.
. Created an information booklet for the main entrance front desk to
assist the volunteers with hospital policies and general information.
. Assisted the lab by making signs to help create a better flow for the
patients.
EDUCATION
Career Training Academy, Monroeville, PA September
1996 - June 1997
Certificate
GPA: 3.8. I worked for three years to become a massage therapist. With my
background, I was able to apply at UPMC St. Margaret and work in Central
Supply which furnishes the entire hospital with the instruments nurses,
doctors, and surgeons need. That position gave me the opportunity to work
in Customer Service because of helping fellow co-workers.
SKILLS
. Works daily with volunteers to direct surgical and lab areas.
. Assists in handling complaints and creating a smooth flow for
patients/guests whether outpatient or admission.
. Handles incoming calls and directs to appropriate department.
. Use of Medipac to handle surgery papers, U-Pays, forgotten
prescriptions, and general directory for physician locations and
patient's rooms.
. Knowledge of insurances.
. Worked with lab to make sure patient's prescriptions were handled
properly.
. Worked daily with operating room to supply surgical instruments and
other materials through Central Supply Department.
REFERENCES
References available upon request.
Kelli Navigilia
Staff
UPMC St. Margaret's Hospital
Dr. Sharon Goldstein
Medical Staff
UPMC St. Margaret's Hospital
Iris Douglas
Director of Volunteer Services
UPMC St. Margaret's Hospital
Dr. Christopher Bartels
Medical Staff
UPMC St. Margaret's Hospital
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