Customer Service Sales
Resume:
Boris Castilla
Fayetteville, Pa. 17222
*************@******.***
Objective
To obtain a position that will enable me to use my strong organizational skills,
customer service background, and ability to work well with people.
Summary of qualifications
• Over 12 years of experience in customer service and retail sales
management.
• Proficient in Windows, Word, Excel, Power Point, Retail Pro, SAP
and Lucas.
• Excellent communication and verbal skills, demonstrated by ability
to work with people of diverse backgrounds.
• Strong background in every aspects of management including
budgeting, inventory, merchandising, scheduling and customer relations.
• Efficient to build a good relationship, utilize skills of workforce.
Employment
February 2013- October 2013 Bal Harbour, FL
Sales Professional, Tory Burch
• Maintained boutique appearance as per company standards.
• Develop walk in customers into repeat clientele.
• Assisted in floor movement of merchandise weekly.
• Attended in store trainings in order to develop product
knowledge in all departments.
• Contacted clients frequently via email and by phone with latest
arrivals and future collections.
November 2011- January 2013 Aventura, FL.
Supervisor/Sales Professional, Breitling U S A
• Enhance the brand image by maintaining standards and
integrity both within the boutique and outside: developed brand visibility,
provide quality service and develop client networking in the boutiques
market place.
• Develop client database in one year from $ 0 to $875,000
• Extensive work with visual standards and merchandising high-
ticket timepieces.
• Monitor inventory levels and assortments and work with
merchandising for any specific needs.
• Boutique Scheduling.
November 2005-October 2011 Miami, Fl.
Sales Supervisor, MontBlanc
• Prepare monthly sales reports.
• Managed a team of 8 sales representatives, including hiring
and staff development.
• Build a loyal clientele by providing outstanding customer
service.
• Supervised and scheduled job assignments for retail sales force.
• Maintained inventory control system.
• Monitored and approved incoming and outgoing shipments,
• Implemented sales and motivational strategies to achieve sales
plan.
• Organized and managed special events and promotions.
November 2002-February 2005 Miami, FL
Sales Professional, Louis Vuitton
• Retail sales of luxury leather goods, ready to wear, shoes and
Fine Jewelry.
• Capturing client’s data, served as a sales representative with
yearly sales of $1M.
• Clientele and customer service.
• Consistently achieved and exceeded all sales quotas each year.
• Inventory control to help reduce shrinkage to company
standards.
Education
(1995-1998) Homestead Senior High School
Homestead, Fl.
General Studies
Language
English and Spanish
Contact this candidate