Customer Service Manager

* ***** ******

* *** **** ***** ****

Phone: 717-***-****

* ***********, ** ***** *****:

*****************@*******.***

4

* *********

I am seeking a position that works with customer service in a professional

office environment. I desire a position with a company that will allow me

to utilize my skills, grow professionally, and personally.

6 Strengths

Twenty years of management experience

Exceptional history of meeting and exceeding company standards of service

Team player with strong work ethic

7 Work History

8 September 2006-August 2013, General Manager, Arby's, Greencastle, PA

Responsibilities included:

Hiring, Training, and financial management

Construct weekly schedules and manage shifts

Maintain areas of safety

Customer Service

October 2004-August 2006, Team Member, Your Other Warehouse, Hagerstown, MD

Responsibilities included:

Fork lift operations

Packing and sorting of product

Team coordination.

9

10 October 2002- November 2004, Assistant Manager, Arby's, Greencastle, PA

Responsibilities included:

Employee Management

Shift Management

Responsible for Training

Customer Service

11

12 Education

June 2010-June 2012, Kaplan University

Earned my Associates of Applied Science in Business Administration

1988, Mercersburg Christian Academy, Mercersburg, PA

Graduated the educational program with a business focus

Earned my High School Diploma

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References and recommendations can be furnished upon request.

Contact this candidate