Milton, FL *****
*******@*****.***
Nichole j clary
Seeking contracted vendor position.
OBJECTIVE
• Teach and enhance skill set and knowledge base for corporate t ravel
SKILLS &
consultants in a vir tual-based setting.
A BIL ITIES
• Provide and lead a can-do work setting, keeping a boosted morale and
helping to lower attrition.
• Monitor inbound/ outbound call volume while analyzing t rends
corresponding with volume spikes, forecasting, call drivers and average
handle time.
• Develop relationship with and deliver feedback for Project managers and
clients to provide call skill/ gating assessment with CMS (Call Management
System).
• Develop, enact and maintain new procedures and/or training for specific
client call center- and travel-based requirements.
• Provide and execute solutions and implement action plans to maintain cost
efficiency for a company's specific needs.
• Utilize GDS t ravel systems including Sabre and Worldspan to create
appropriate domestic and international travel itineraries.
• Proficient in professional computer programs (i.e. Microsoft Office) and
p roperly maintains own computer system per specific guidelines and
regulations.
• Certified by the Travel Industry Council of Ontario (TICO) and working
towards Certified Travel Industry Executive with continuing education.
EXPERIENCE RESOURCE, WORK I NG SOLUT IO NS, I NC
November 2011-Present
November 2011 Corporate Select Travel Consultant
December 2011 Promoted to Special Agent (Executive) Team
M arch 2012 Promoted to Resource Expert
Constant contact and relationship with the Egencia client providing pro-active
resolution actions and assisting t ravel consultants with problem solving and
building corporate t ravel itineraries.
H E L P DESK, TATA BUSI NESS SUPPORT SERV ICES
May 2010-October 2011
May 2010-Advanced to International
July 2010-Level 5 TC
November 2010- Placed on implemented Special Agent Team
January 2011- Promoted to Help Desk Professional
‘Employee of the Month’ award in March 2011 for assisting with Client relations
and implementation.
AD M I N ISTRAT I VE ASSISTANT TO PROJECT MANAGER, LA NDRU M
S TAFF I NG, I NC.
February 2006-February 2008
Worked in Timatic submitting invoicing details for payroll.
C reated a database in Microsoft Access to track and update training and safety
regulations with employees.
U tilized abilities and strengths to create and link documents in Microsoft Word,
Excel, Power Point and Access.
Worked closely with contracted employees and contracted employees acting as
l iaison between contracted clients and staffing company.
E DUCATION WAMEGO H I G H SCHOOL – WAMEGO, KS – D I P LO MA 1999-2003
Graduated with honors and a 3.8 GPA.
REFERENCES STEVE WARREN
Property Appraiser via Bank of America
M I C HAEL GONCALVES
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Online Technical Support, Omega World Travel
D EV I N PATR ICK
Assistant Project Manager, Working Solutions
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