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Project Manager Assistant

Location:
Milton, FL
Posted:
March 26, 2014

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Resume:

**** *********** ***

Milton, FL *****

850-***-****

*******@*****.***

Nichole j clary

Seeking contracted vendor position.

OBJECTIVE

• Teach and enhance skill set and knowledge base for corporate t ravel

SKILLS &

consultants in a vir tual-based setting.

A BIL ITIES

• Provide and lead a can-do work setting, keeping a boosted morale and

helping to lower attrition.

• Monitor inbound/ outbound call volume while analyzing t rends

corresponding with volume spikes, forecasting, call drivers and average

handle time.

• Develop relationship with and deliver feedback for Project managers and

clients to provide call skill/ gating assessment with CMS (Call Management

System).

• Develop, enact and maintain new procedures and/or training for specific

client call center- and travel-based requirements.

• Provide and execute solutions and implement action plans to maintain cost

efficiency for a company's specific needs.

• Utilize GDS t ravel systems including Sabre and Worldspan to create

appropriate domestic and international travel itineraries.

• Proficient in professional computer programs (i.e. Microsoft Office) and

p roperly maintains own computer system per specific guidelines and

regulations.

• Certified by the Travel Industry Council of Ontario (TICO) and working

towards Certified Travel Industry Executive with continuing education.

EXPERIENCE RESOURCE, WORK I NG SOLUT IO NS, I NC

November 2011-Present

November 2011 Corporate Select Travel Consultant

December 2011 Promoted to Special Agent (Executive) Team

M arch 2012 Promoted to Resource Expert

Constant contact and relationship with the Egencia client providing pro-active

resolution actions and assisting t ravel consultants with problem solving and

building corporate t ravel itineraries.

H E L P DESK, TATA BUSI NESS SUPPORT SERV ICES

May 2010-October 2011

May 2010-Advanced to International

July 2010-Level 5 TC

November 2010- Placed on implemented Special Agent Team

January 2011- Promoted to Help Desk Professional

‘Employee of the Month’ award in March 2011 for assisting with Client relations

and implementation.

AD M I N ISTRAT I VE ASSISTANT TO PROJECT MANAGER, LA NDRU M

S TAFF I NG, I NC.

February 2006-February 2008

Worked in Timatic submitting invoicing details for payroll.

C reated a database in Microsoft Access to track and update training and safety

regulations with employees.

U tilized abilities and strengths to create and link documents in Microsoft Word,

Excel, Power Point and Access.

Worked closely with contracted employees and contracted employees acting as

l iaison between contracted clients and staffing company.

E DUCATION WAMEGO H I G H SCHOOL – WAMEGO, KS – D I P LO MA 1999-2003

Graduated with honors and a 3.8 GPA.

REFERENCES STEVE WARREN

Property Appraiser via Bank of America

850-***-****

M I C HAEL GONCALVES

Page 2

Online Technical Support, Omega World Travel

850-***-****

D EV I N PATR ICK

Assistant Project Manager, Working Solutions

850-***-****

Page 3



Contact this candidate