Customer Service Manager

Darlene Ellis

Houston, Texas

832-***-**** ***************@***.***

I am a confident leader seeking opportunities in the business arena that will

continue to develop my leadership, customer service and business skills.

Ashford University – Associates of Arts – Business Administration December 2012

BA, Business Leadership GPA: 3.19 2015

Wal-Mart

1992 -10-26-2013 Houston, TX

Area Manager - responsible for multiple departs, staff and safety

Provide support to member services/customers

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Maintain merchandise presentation by stocking merchandise, setting up,

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cleaning, and organizing product displays, removing damaged goods, signing and

pricing merchandise appropriately, and securing fragile and high shrink merchandise

Maintain the sales floor in the jewelry and shoe department in accordance with

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Wal-Mart policies and procedures by properly handling claims and returns, zoning the

area, arranging organizing merchandise, identifying shirk and damages

Merchandise the department areas, and organizes and maintains areas

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Responsible safety of Facility by following all safety standards, procedures, and

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guidelines including conducting safety sweeps, following proper forklift spotting

procedures, following proper procedures for handling and disposing of hazardous

materials, following Wal-Mart steel standard guidelines, and correcting/reporting

unsafe situation to Management

Operates hardware such as cash registers or related equipment, processes

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member/customer purchases, and assists in payments, returns, refunds, and exchanges

using appropriate procedures for different customers and payment types

Supervise a team of associates in multiple departments with responsibilities of

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assigning duties, setting goals, coaching, mentoring and ensuring compliance with

Wal-Mart policies and procures

Responsible for hiring, firing and performance evaluations

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Performs audits, researching variances or discrepancies, identify potential

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shrinkage a and inventory adjustments

Sells jewelry to members/customers by explaining prices and features of all

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jewelry merchandise including diamonds, precious and semi-precious germs, pearls,

watches, colognes, and collectibles

Make timely and effective decisions, even when the information is not clear.

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Identifies and uses policies and procedures, and guides to make the right choices.

Uses resources, data, tools, and facts to set priorities and make informed decisions.

Identifies what might be a problem and correct it or clearly describes it to those who

can correct it

Plans work based and business priorities and explains to others what is needed to

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get the work done. Identifies and oversees the task needed to reach goals. Look for the

suggests ways to improve performance and results

Provide training to ensure associates are in safety compliance to prevent safety

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hazard for moves, and displaying of merchandise.

Leads the inventory process to improve replenishment and receiving to reduce

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shrinkage

Identifies poor inventory practices and low in-stock levels in assigned area, and

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reports for corrective action

Software Skills

• Microsoft Suite – Word, PowerPoint, Internet Explorer, Excel

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