Customer Service Medical Billing
Resume:
Christie M. Gray
** ******* ** **********, ** ***06
********.****@***.***
PERSONAL PROFILE
Experience in Medicare and Medicaid Experience in Intuit Payroll QuickBooks
Certified Medical Biller Knowledge in accounts payable/receivable
Excellent customer service skills Experience managing employee
Strong ability to multi-task Willing and able to learn new tasks
Motivated and reliable Team player with strong work ethic
EMPLOYMENT
Golden Heights Health Care Bridgeport, CT
CERTIFIED MEDICAL BILLING 08/00–10/2013
• Processed patient medical claims for Medicare, Medicaid, HMO, PPO and Third Party billing
• Maintained working knowledge of Medical Terminology (CPT-4),(ICD-9),ICD-10 Coding, and HIPPA
• Accurately maintained all accounts payable and receivable Quick books Payroll, and posting payments
• Obtain Pre-certification, Review Appeal, denied Claims and Government Reimbursement, EOB, and COB
• Answered telephone calls, and emails, collect on past due accounts, work monthly aging reports
• Completed various clerical tasks including filing paperwork other documents, and faxing
• Utilized numerous computer software programs such as Nextgen, EMR, IDX, Misys, Medisoft
• EPIC, Practice Fusion, Mckesson, Centricity, Kareo, Med Management, eClinical and Med Star
• Dealt with difficult customers or situations while maintaining a high-standard of professionalism
Oxford Health Plans Trumbull, CT
CLAIM PROCESSOR 08/96 – 07/00
• Regularly updated customer accounts including telephone and address changes
• Answered general telephone inquiries and directed them to the correct department
• Processed client claims in a timely manner ensuring all items were complete before submitting
• Contacted patients to collect balances on past due accounts or to create other arrangements
• Sent to patients Explanation of Benefits (EOB) and Coordination of Benefits (COB) paperwork
• Answered all questions for clients while maintaining a high-standard of professionalism
Kay’s Busy Bee Bridgeport, CT
FRONT DESK CLERK 06/93 – 08/96
• Answered telephone calls, directed them to the proper destination or took messages
• Completed enrollment process for new children and maintained accurate records
• Provided new clients with complete tour of daycare and answered any questions
• Completed many office duties such as ordering, bookkeeping, and maintaining databases
• Created letters, invoices, reports, memos, financial statements and other documents
• Filed various documents, records, reports and retrieved them when necessary
• Maintained the highest level of professionalism while providing excellent customer service
EDUCATION
Springfield College Bachelor for Human Service Springfield, MA
Certified Nursing Aide ETI School of Nursing Bridgeport, CT
Medical Billing and Coding Courses Butler Business School Bridgeport, CT
High School Diploma Bassick High School Bridgeport, CT
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