Customer Service Quality Assurance

OLEG M. ZHUKOV 248-***-****

*** ******** **, ********* *****, MI, 48307 *********@*****.***

SUMMARY OF QUALIFICATIONS

Corporate recruiting in automotive, banking, customer service, sales and many more fields.

Extensive experience with working on HR programs including PeopleSoft, Taleo, Workstream,

HRsoft, Omnidocs, Empact, Fusion and others.

Coordinated workflow and crews in multiple sites, in both the Hospital and business environment

maintaining a cost efficient and responsive HR experience to employees.

Comfortable working in HR departments of organizations with over 20,000 employees.

PROFESSIONAL EXPERIENCE

Staffing Coordinator, Personnel Unlimited November 2013-Present

Warren, MI

General Responsibilities

Recruiter for Light Industrial clients including automotive, plastics, broaching, aviation, and food

industries.

Responsible for identifying, screening, and selection processes

Client relations from initial contact, and primary source of service

Candidate analysis and reporting

Perform employee onboarding and orientation

Responsible for employee benefits and payroll initiation

Mediation of various issues between client and employees

Facilitate employee relations

HR Generalist, Aditya Birla Minacs September 2012-November 2013

Farmington Hills, MI

HR Generalist Responsibilities

Facilitated open enrollment benefit sessions

Facilitation of company policies and procedures

Employee orientation

Employee relations

Employee development

Employee onboarding

Corporate recruiter for Minacs Marketing Solutions; managing web development, technical

support, quality assurance, marketing consultation, workforce and operation management

departments.

Recruited/Filled class requisitions of up to 30 candidates per week while recruiting for customer

service, sales and marketing.

Talent acquisition for automotive, technical, entertainment, telecommunications, and banking

clients.

Candidate analysis and reporting

Human Resources Internship, St. John Providence Health Systems May 2012-August 2012

Warren, MI

Recruiting Responsibilities

Worked with a team to support Hospital recruitment, including reviewing up to 400 resumes per

day.

In a Hospital with over 20,000 employees, made sure that employees I met with were treated

warmly and looked into employee background to have familiarity before each meeting

Administered industry standard examinations and conducted initial interviews

Human Resource Responsibilities

Headed up work life services projects, including setting up new conduits for obtaining recently

graduated personnel.

Performed HR Data Analysis using PeopleSoft HR database. Determined which current

employees were eligible for new and/or different positions in SJPHS.

Trained three interns in HR duties and worked with them to support Senior recruitment staff

Assistant Manager, Sports Addix August 2008 – May 2012

Mt. Pleasant, MI

Processed customer orders by recording in office system and providing customer invoices

Helped select and train new personnel

Would help in production of specialty products, including Merchandise with Logos

Worked at company events and fundraisers to promote Sports Addix products, and encourage

customers to buy from a local supplier

EDUCATION

Health Administration, BA

Minor in Personal and Community Health

Central Michigan University, Mt. Pleasant, MI

Graduated: August 2012

Fluent in Russian

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