Manager Quality Assurance
Resume:
Lisa Partridge Sylvia, PMP
Independent Consultant - Business Strategy, Project Management and Quality Systems
********@****.***
Summary
Dynamic professional and military veteran with progressive experience in directing complex projects,
developing strategies and leading and motivating high performance teams. Adept at cultivating partnerships
and building lasting relationships across all global business sectors. Excels at identifying and capturing
opportunities, meeting deadlines and effectively delivering products for global operations. Specialized
knowledge in utilizing broad knowledge scope to consistently surpass business goals, improve operations and
drive profitability.
Strategic Planning • Process Improvement • Team Building • Process Control • Program Budgeting
Revenue Generation • Operations Development • Program Oversight • Training & Development
Leadership • Quality Assurance • Program Management • Coaching & Mentoring • Communications
Experience
President and CEO at SIMS Integrated Solutions, LLC
April 2013 - Present (1 year)
Woman-owned, Veteran-owned small business offering independent contracting solutions for DOD-supplier
companies as well as independent commercial businesses.
Back of the Office solutions provided in procurement of materials, sourcing strategies and integrated value
chain solutions.
Areas of expertise include procurement strategies, quality systems and project management.
Member of NaVOBA.
Independent Consultant at LPS Incorporated
February 2013 - Present (1 year 2 months)
Lead, director, orchestrate the development of commercial or consumer projects from concept to
commercialization. Given my experience throughout my career in all areas of the value chain, R&D,
engineering, manufacturing and supply chains provides a well rounded view of all operations that it takes to
develop a product.
Director, Global Program Management at Otis Elevator
March 2007 - February 2013 (6 years)
Led research and development team to deliver next generation innovation programs for Otis Elevator
Company. Developed competencies in noise and vibration modeling, material structures, wireless, energy
storage and innovation approached for human interface including security, service and repair. Integrated
product development strategy with Otis’ engineering discipline to deliver programs on time, on budget with
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high impact. Directed the operations for a $7MM program office. Led team to develop external resource
opportunities while partnering with universities and government agencies. Participated as a member of the
United Technologies Research Center leadership team and developed innovation approach for capturing next
generation innovation ideas to aid in all UTC business segments.
Director, Otis Innovation Program at United Technologies Research Center
2005 - 2007 (2 years)
Led research and development team to deliver next generation innovation programs for Otis Elevator
Company. Developed competencies in noise and vibration modeling, material structures, wireless, energy
storage and innovation approached for human interface including security, service and repair. Integrated
product development strategy with Otis’ engineering discipline to deliver programs on time, on budget with
high impact. Directed the operations for a $7MM program office. Led team to develop external resource
opportunities while partnering with universities and government agencies. Participated as a member of the
United Technologies Research Center leadership team and developed innovation approach for capturing next
generation innovation ideas to aid in all UTC business segments.
1 recommendation available upon request
Program Manager at United Technologies Research Center
2002 - 2005 (3 years)
Led the cross-functional and cross-division team to deliver next generation, high efficiency product to
market. Developed competencies in variable speed/inverter-driven compression to maximize heating and
cooling efficiency in product platform. Integrated product development strategy with sophisticated controls
and diagnostic systems to deliver robust performance, installation and serviceability. Directed the
day-to-day operations of technical project team, supplier relationships and joint venture with Toshiba Carrier,
Japan. Led team to develop next generation total home integrated solutions to enable market shifts and
competitive advantage for Carrier.
1 recommendation available upon request
Technical Manager, Film and Industrial Coating at Polaroid
1998 - 2002 (4 years)
Directed day-to-day operations of 4 diverse organizations (including Product Evaluation, Manufacturing,
System Instrumentation, and Medical Product Group) within the commercial products business, overseeing
$250 million in goods produced annually. Devised critical strategic and tactical plans, control of operating
budgets totaling $9 million, and identified opportunities for efficiency improvement. Interfaced extensively
with plants globally on all product and quality issues and coordinated plans for 3 domestic and international
assembly plants worldwide. Led manufacturing operations scale up for a new professional imaging product in
development. Coached and mentored a team of Product Managers, facilitated training and professional
development opportunities to foster career advancement. Managed prioritization and execution of site project
activities to support 2 diverse manufacturing plants, directing capital, process engineering, cost reduction, and
development activities. Consistently exceeded revenue targets and delivered favorable financial performance
in 2000 and Q1 and Q2 2001 for all lines comprising 3 diverse revenue streams. Avoided over $1 million in
unnecessary costs by integrating new product development activities with early phase of manufacturing and
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steering cross-functional teams in revamping Turbocolor photo-system design to ease manufacturing.
1 recommendation available upon request
MBA Program at WPI
1993 - 1998 (5 years)
MBA was focused on management of technology.
Product Manager at Polaroid Corporation
1991 - 1998 (7 years)
Appointed to a newly created position (amalgamation of two distinctly different roles) to direct
cross-functional film production manufacturing, including organization and management of plant activities.
Held full oversight for photographic, financial, and final product quality for $35 million in consumer and
commercial films. Raised production and quality standards by providing cross-functional plant leadership for
operations, product support, process engineering, quality, and finishing groups. Maintained formal
documentation from each production run to uncover sources of physical, financial, and quality losses and
identify root causes and corrective action in preparation for subsequent production runs. Played key role in
the successful introduction and manufacturing scale-up of company’s first B&W integral film. Generated a
$200,000 reduction in working capital by implementing cycle time initiatives that produced substantial
reductions in the finished goods pipeline.
1 recommendation available upon request
Captain at US Army
1988 - 1998 (10 years)
Chemical Officer Fort Bragg, NC; Operations Desert Shield and Desert Storm; Chemical Corp Unit Citation;
Army Achievement Medal; Southwest Asia Service Medal with Bronze Service Star; National Defense
Medal; 2 Army Commendation Medals; Special Medal Citation given by the Kingdom of Saudi Arabia for
services in Operations DS/DS.
Two Flags of the United States of America - flown over the US Capitol for service in the Persian Gulf.
Certified training in Nuclear, Chemical and Biological Chemical Officer Training; Airlift Operations and Air
Movement Operations.
1 recommendation available upon request
Honors and Awards
PMP Certification
PMI
March 2014
Volunteer Experience
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Chairperson for Otis - Central CT at United Way Worldwide
December 2012 - Present (1 year 4 months)
Otis Chairperson Lead at Relay For Life of Greater Heights
December 2009 - Present (4 years 4 months)
Courses
Product Manager
Polaroid Corporation
Statistical Engineering
Product Delivery Process
Independent Consultant
LPS Incorporated
PMP Prep BootCamp
Director, Global Program Management
Otis Elevator
Advanced Project Management
Independent Coursework
Diploma Pot Au Feu Ecole De Cuisine
Skills & Expertise
Project Management
Engineering Management
Strategy
Leadership
Program Management
Project Planning
Continuous Improvement
Product Development
Product Management
Manufacturing
Cross-functional Team Leadership
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Management
Process Engineering
Engineering
Quality Assurance
Strategic Planning
Procurement
Education
Villanova University
Certificate in Lean/Six Sigma, Green Belt/Black Belt/Lean Certification, 2013 - 2014
Grade: In Progress
Indiana University-Purdue University at Indianapolis
MS, Global Supply Chain Strategy, 2002 - 2004
Activities and Societies: Inducted into the Beta Gamma Sigma Honor Society for excellence in Business
Studies; Graduated top of class
Worcester Polytechnic Institute
MBA, Business, 1994 - 1998
Worcester Polytechnic Institute
BS, Chemical Engineering, 1984 - 1988
Activities and Societies: Phi Sigma Sigma, Gamma Iota Chapter, Army ROTC Officer Commissioning
Program
Honors and Awards
Patent Award, 2012, Microchannel Heat Exchanger
Cambridge Who's Who Registry of Executive 2011
Named Top Female Executive for outstanding professional excellence and dedication
National Association of Professional Women - 2013 named woman of the year
US Army Veteran
2 Army Commendation Medals and 2 Army Achievement Awards, Member of the Regimental Chemical Corp
Military ribbon from the Kingdom of Saudi Arabia
Scholastic Award - Kelly Direct - student achieving highest academic standings in the class of 2004
Interests
Arabian horse owner, golf, gardening and cooking/catering
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Lisa Partridge Sylvia, PMP
Independent Consultant - Business Strategy, Project Management and Quality Systems
********@****.***
5 people have recommended Lisa
"Lisa was in charge of the research programs seeding Otis engineering group with new technologies. She
gained an excellent credibility from her demanding customer by always delivering to commitments, be it
dates, budget and, obviously, technical content: so a great focus on customer satisfaction. She did it while
remaining personable and being a good listener. She led a team of scientists, being recognize as the
undisputed leader, but leaving room for everyone to shine. A competent and pleasant colleague, she
expressed a strong interest for the Research Center community. In summary, someone leading with her head
and her heart, deploying energy and initiative."
Jean colpin, UTRC Director, United Technologies Research Center, managed Lisa at United
Technologies Research Center
"As a colleague who worked with Lisa in the Value-Chain Optimization group at UTRC, I'd like to
recommend her depth of knowledge in most areas of the value chain starting with R&D, engineering,
manufacturing and the operations/aftermarket supply chain. She is a well-rounded engineering leader with
proven program and project management capabilities."
Ravi Rajamani, Manager, UTC, worked directly with Lisa at United Technologies Research Center
"Lisa is an energetic manager who maintains a clear focus on organizational success. I was consistently
impressed with her attitude, sincerity, project management and communication skills. Lisa is an excellent
leader, a highly motivated individual and a team player. She deserves recognition for personal integrity,
persistence and the ability to get the job done. I truly miss working with her."
Linda J Mello, Human Resource Manager, Polaroid, worked with Lisa at Polaroid
"Lisa is among the most effective cross-functional leaders I’ve had the opportunity to work with. As Product
Manager for our Technical and Industrial Products, she effectively integrated manufacturing and development
resources, improving product performance and reducing manufacturing cost. Lisa is a skilled program
manager, with the ability to rapidly identify opportunities and deliver tangible, bottom line results. She builds
trust and confidence at all levels of the organization, and is dedicated to continuous improvement for the
business, and those around her."
Steve Keches, Vice President Global Supply Strategy, Polaroid Corporation, managed Lisa at Polaroid
Corporation
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"I had the distinct honor and privilege to serve with Lisa Sylvia during her military career. During
OPERATION DESERT SHIELD/STORM I was the Battalion S3 (Operations Officer) and she was my
Assistant S3 (Operations Officer) for a Corps Support Battalion with twelve companies, with over 2,500
soldiers assigned and prosecuting missions in support of US and Coalition Maneuver Divisions from Tap
Line Road (West Kuwait Boarder) into Iraq. During preparations for and during the ground war, sleep was a
rare commodity, and more of a luxury that none of us could afford, so adrenalin was our companion. In the
face of mounting pressure and uncertain conditions, with soldiers supporting units in contact and at times in
contact themselves, Lisa’s performance was flawless. Her natural leadership abilities shown through at every
calling and I could rest assured that any mission she was planning would be thoroughly coordinated,
integrated, synchronized, and there only remained execution that went extremely well because we brought all
our soldiers home. At every turn, I was impressed by Lisa’s uncanny ability to make the difficult appear easy,
and to succeed where others would fail. As a result of our service, and her total commitment to supporting the
unit and myself, I owe her a debt of gratitude that I can never repay to my - BATTLE BUDDY! God bless
you and all your future endeavors. Lisa Sylvia is an adroit leader that is quick to grasp any envisioned
mission or project, develop a low risk high return end state, broad-based and unlimited knowledge base. She
is an asset to any organization with which she associates
Chuck McArthur CPMD™, CMPM™, CPRM™, CIPM™, CWMD Program
Manager, MACAULAY-BROWN, INC, managed Lisa at US Army
Contact Lisa on LinkedIn
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