Customer Service Sales

Sandra Bruce

Sales, Training, Employee Development

Torrance, CA

*********@*****.*** - 310-***-****

To secure a responsible position in Sales/Training/Customer Service, in which my experience and personal

abilities will mutually allow for optimum growth opportunities.

WORK EXPERIENCE

Administrative Assistant

BeautiControl - March 2008 to Present

Effectively manage the daily needs of Michelle Jones including management and organization to prioritize

daily flow of information, sorting printed e-mails by urgency, category, etc; maintain category and report files

in a logical manner for quick information access; Make travel arrangements and coordinating schedule for

Ms. Jones.

Senior Sales Director and Certified National Senior Trainer

BeautiControl - September 2004 to Present

Completed six-month leadership advancement program exceeding monthly sales and recruiting goals to

promote to level of unit Sales Director; recognized as 'Mustang Unit' for completing additional 12-month

business growth plan;

recipient of Director Achievement for Unit Annual Sales exceeding $300,000; lead and mentor a team of over

150

sales consultants which includes developing a new Director resulting in promotion to Senior Director; conduct

monthly field training seminars for Company to certify new Sales Consultants in knowledge and application of

product use and demonstration, business building, account acquisition, and service.

Loss Prevention Auditor

BeautiControl - January 2005 to July 2007

Provide detailed reports to Director of Stores regarding the status of customer service and operations when

viewed

via in-store surveillance system.

District Manager

BeautiControl - January 2002 to January 2005

Effectively managed and supervised seven store managers on a daily basis entailing, but not limited to: high-

profile

merchandising /displays; financial accountabilities; marketing, advertising and promotional campaigns;

recruiting,

interviewing, hiring, training, supervising and discharging personnel; training programs development; inventory

control; customer service; sales; maintaining low attrition/high employee retention, while ensuring employee's

consistently meet and/or exceed corporate revenue goals and objectives resulting in highly profitable, efficient

and smooth flowing retail activities.

District Manager

Bath & Body Company - September 1999 to December 2001

Performed a diverse range of District Management responsibilities, including overseeing financial/payroll

and budget accountabilities and staffing of management teams for nine stores; served as Store Opening

Coordinator

spearheading openings for 33 stores; created, developed, organized and implemented training programs,

policies and procedures, with significant additional responsibilities as Training Manager for all 33 stores.

Store Manager

Bath & Body Company - January 1997 to September 1999

Managed and supervised a staff of 25 personnel and stock while providing solid sales, customer service, and

"hands-on" daily operations of retail store activities.

EDUCATION

Bachelors of Arts in Political Science

University of Southern California

1998

ADDITIONAL INFORMATION

Skills

• Expert skills in Microsoft Word, Excel, PowerPoint, and Internet research

• Excellent skills in proofreading for spelling, grammar, and punctuation

• Have experience with Macintosh and PC computers

• Tested ability to produce exemplary work on deadline

• Excellent communication, organization and planning skills

• Ability to function and perform well in a group/team setting

• Project Gold Star: Four month intense training for streamlining store operations, developing staff and

maximizing store performance

Contact this candidate