Manager Human Resources

Tracy A. Quinn

Douglaston, New York

Phone 718-***-**** Email: *********@*****.***

Senior Practice Administrator/ Practice Manager

Vibrant, seasoned Practice Administrator with over ten years of progressive success coupled with hands on

experience in practice management.

Has led, and supervised high volume multi-location, multi-specialty medical practices.

Responsible for supervising, training, motivating and initiating change for staff of seventy five employees.

Skilled at resolving staff and administrative conflicts with effective communication while ensuring high morale and

maintaining a professional work environment.

Quick-thinker with strong leadership skills who has the ability to develop, implement and execute mission and

strategic vision.

Key Accomplishments

Improved practice metrics across the boards.

Uncovered improperly or non-billed professional services resulting in recouping of over $135,000.00 in sleeping

practice funds.

Discovered and successfully halted staff theft including taking of co-payments, and self pay payments, along with

identifying manipulation of billing.

Undertook appropriate disciplinary actions; and put corrective measures in place.

Integrated optical dispensary into the Ophthalmology practice resulting in additional monthly revenue of

$15,000.00.

Negotiated premier pricing and secured exclusive eye wear accounts, bringing in a 30% increase in optical

dispensary profits.

Opened three additional satellite offices from the ground up.

Developed a system for accurate reimbursement formula for remuneration of professional staff compensation.

Created seven separate compensation MD payment profiles to optimize performance, initiatives in addition to

increasing practice profits.

Streamlined patient flow and increased office volume.

Areas of expertise

Masterful at Team Building and developing employees.

Human resources management; including physician recruitment, on boarding,recruiting, motivating, progressive

discipline, terminations, training and acclimating newly acquired incumbents, conflict resolution, goal setting and

exceeding.

Over-head reduction and budget management.

Font desk operations, clinical supervision, check out operations, revenue and billing operations.

Professional Experience

NSLIJ- Ophthalmology

Senior Practice Administrative Manager 2012-2014

Reported directly to the AVP

Responsible for operational aspects of the practice including, growth, space, technology, staffing and scheduling.

Responsible for the revenue cycle management, understanding fiscal responsibilities of initiatives.

Manage all ophthalmic staff including hiring, training, reviews, staffing, discipline and daily supervision.

Collaborate with administrative leadership, chairs, physicians and other clinical personnel in ophthalmology and

other medical departments to oversee and coordinate clinical programs.

Ensure continual compliance and operational performance of department.

NYENTS 2010-2012

Senior Administrative Manager

Report directly to the CE0 of the twenty two location operation that comprised the ENT Corporation.

Responsible for the day to day operations of the Long Island and Bronx offices.

Act as a liaison for the Medical Directors, Nurses, PA’s, Speech Pathologists

Assign schedules for seventy five employees and arrange adequate professional staff and lay coverage as needed.

Maintain and ensure accuracy of payroll for employers and sub –contractors.

Recruit, hire, train and retain desirable employees.

Perform employee reviews and determine financial remuneration scales.

Town Optical-Diamond District Eye Care 2004-2010

Practice Administrator

Saint Luke’s Hospital Continuum Healthcare 2001-2004

Manager Department of Surgery

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