Quality Manager

Summary of Qualifications

Quality Manager/Supervisor; Quality Assurance/Control; Production

Supervisor with extensive expertise in fast paced, lean manufacturing;

supplier quality; machining and assembly operations. Ability to identify

and aggressively execute short and long-term strategic objectives that are

in the best interest of the business. Strengths in training personnel and

team performance. A visionary that believes that by empowering employees,

manufacturing and Quality should, and can be, synonymous. I have been very

successful in each position held. I have been recognized for my

contributions and improvement efforts. I bring energy and team

management/employee involvement philosophy to the organization and to

problem solving activities. Worked with employers/employees ensuring any

and all Health & Safety guidelines are followed and helped create

improvements to current Health & Safety policies. Worked with customers and

suppliers on product development and corrective/preventive actions.

Experience includes:

. Quality Manager

. Quality Supervisor / QE Lab / Receiving Inspection

. Quality Engineer/Layout Technician

. Quality Technician

. Quality Lab Technician

. Supplier Quality

. Manufacturing Management / Production Supervisor

. Lean and Flow Manufacturing

. ISO, QS and TS 16949 Installations

Professional Experience

vivint

Feb, 2012 -

Present

Jonesboro, Arkansas

Field Service Professional (Northwest AR, MO, TN, MS)

Licensed in Arkansas, Missouri, Tennessee, and Mississippi. ESA Certified

Alarm Technician.

Responsible for selling, installing, and maintaining customer's home

security and automation systems while resolving issues (when necessary)

with assistance from Field Support and/or Customer Support. Additional

responsibilities include (but not limited to): maintaining and controlling

approximately 30 days of inventory at home-base, reporting daily hours

worked as well as daily tickets, inventory adjustments, part/supply issues,

customer concerns, quality of non-conforming parts, weekly shipping of

paperwork and defective equipment, maintenance of company vehicle, and

submitting monthly reports. All while maintaining and promoting company

health and safety policies and procedures, as well as ensuring customer

loyalty and satisfaction.

United States Postal Service

Nov, 2011 - Feb, 2012

USPS, Arkansas

City Carrier (Harrisburg, AR, Wynne, AR)

Responsibilities for USPS City Carriers are as follows, but not limited to:

- Bundle mail in preparation for delivery or transportation to relay

boxes.

- Deliver mail to residences and business establishments along specified

routes by walking

and/or driving, using a combination of satchels, carts, cars, and small

trucks.

- Enter change of address orders into computers that process forwarding

address stickers.

- Hold mail for customers who are away from delivery locations.

- Leave notices telling patrons where to collect mail that could not be

delivered.

- Maintain accurate records of deliveries.

- Meet schedules for the collection and return of mail.

- Record address changes and redirect mail for those addresses.

- Return incorrectly addressed mail to senders.

- Return to the post office with mail collected from homes, businesses,

and public mailboxes.

- Sign for cash-on-delivery and registered mail before leaving the post

office.

- Sort mail for delivery, arranging it in delivery sequence.

- Travel to post offices to pick up the mail for routes and/or pick up

mail from postal relay

boxes.

- Turn in money and receipts collected along mail routes.

- Answer customers' questions about postal services and regulations.

- Complete forms that notify publishers of address changes.

- Obtain signed receipts for registered, certified, and insured mail;

collect associated charges;

complete any necessary paperwork.

- Provide customers with change of address cards and other forms.

- Register, certify, and insure parcels and letters.

- Report any unusual circumstances concerning mail delivery, including the

condition of street

letter boxes.

- Sell stamps and money orders, advertise, promote and sell USPS products

and services.

JK Products & Services

April, 2008 - Sept, 2011

JK Products & Services North America, Jonesboro, Arkansas Division

Quality Manager

Responsible for all Quality functions and the overall Quality direction for

JK Product's US operations. JK Products is a German-based organization

responsible for designing and manufacturing the #1 tanning beds in the

industry. These Quality areas include Receiving Inspection / 1st Article

Approval Process, Supplier Quality, CIP (Continuous Improvement Process),

Quality Engineering, Manufacturing Operations Quality Systems Oversight,

developing Quality Instructions and Work Instructions, working hand-in-hand

with R&D Dept, Purchasing Dept, Accounting, Manufacturing & Sales - both US

and German colleagues. Following and applying all applicable FDA

guidelines. Provide reports to upper management and Executive Level

management - Monthly Management Reporting, etc. Assist Plant Manager in day-

to-day operations working towards the achievement of plant goals &

objectives / Communication with executive management in Germany on a weekly

basis.

Denso Manufacturing

July, 2006 - April, 2008

Denso Manufacturing, Osceola, Arkansas Division

Quality Supervisor

Responsible for Quality Engineering Lab, Receiving Inspection, and Supplier

Quality for Japanese designer and manufacturer of automobile HVAC units

(Heating, Ventilation, Air Condition) including Toyota and Honda - as well

as NGMR units (New Generation Modular Radiator) for Caterpillar heavy-duty

machinery. Overseeing QE Lab testing and ensuring accuracy and timeliness

of testing results as well as gage calibration. Working together with

Quality Engineers to investigate and resolve any and all quality issues;

including supplier quality issues. Preparing reports for Upper Management,

preparing Monthly Manager Reports for Quality Manager (including supplier

quality data), maintaining 5S condition in QE Lab & Receiving Inspection

areas, reporting test results to Headquarters as well as sister Denso

plants. Responsible for monthly budget spending while focusing on reducing

operating costs within the department.

. Responsible for creating and implementing Receiving Inspection

Standards, work instructions, test reports, man-hour / labor reports,

Goals & Objectives.

. Implemented projects including QE Lab Work Schedule, QE Lab work

request system, Electronic Receiving Inspection System.

Metaldyne Chassis Systems

April, 2005-April, 2006

Metaldyne Corporation Whitsett, North Carolina

Production Operations Supervisor

Shift supervisor for designer and manufacturer of automobile chassis

suspension components. Customer base includes "big three" (Ford, GM,

Chrysler) and foreign automobile manufacturers (Mercedes Benz). Responsible

for profitability, on-time delivery, inventory, safety, quality standards,

maintenance, customer satisfaction, corrective/preventive actions, layered

process audits.

Moved to production supervision to fill open vacancy and to gain more

knowledge in the manufacturing operations.

. Instrumental in the implementation of training programs for hourly

workforce, 7S training, safety meetings

Quality Assurance Engineer/Layout Technician

Implemented various Quality Systems for a designer and manufacturer of

automobile chassis suspension components. Customer base includes "big

three" (Ford, GM, Chrysler) and foreign automobile manufacturers (Mercedes

Benz). Responsible for company quality policies, strategic quality and

business planning. Ensuring proper gage calibration, as well as ordering

gages and communicating with gage suppliers on a regular basis.

. Participated in third-party Quality System upgrade and annual

surveillance audit(s); QS -000 and TS 16949 registration. Certified

Auditor.

. Participated in Process Improvement Programs, ("7-S"), "8-D; 5-Why

Corrective / Preventive Action System"

Baldor Electric Company

Nov. 1994-April, 2005

Headquarters, Fort Smith, Arkansas

Quality Technician

. Responsible for company quality policies and ensuring products

consistently meet/surpass customer requirements

. Responsible for performing Final Audit inspections, use and

understanding of various gages/gaging frequencies, gage calibration,

gage maintenance

Automotive Industries Incorporated

Sept. 1990-Nov. 1994

Covington, VA / Strasburg, VA

Manufacturing/Quality Lab Technician

Automotive Industries is now a part of Lear Corporation

Supplied the "big three" automobile corporations with automobile interior

trim components.

. Responsible for performing various tests (durability, melt-flow on

raw plastics, environmental testing, tensile strength, color variance

tests) on all incoming/outgoing product

. Ensuring products consistently meet customer requirements

. Ensuring (supplier) incoming product meets company quality

requirements

Education / Professional Development /

Professional Certifications and Affiliations

High School Diploma

Senior Member / American Society of Quality

Certified Quality Technician (CQT)

Certified Mechanical Inspector (CMI)

APQP Training Workshop - North Carolina State University

MSA - Measurement System Analysis, GR&R

PPAP, APQP

Internal QS 9000 Auditor

Internal TS 16949 Auditor

SPC

FDA

Computer Skills

Microsoft Office, Project, Powerpoint, Word, Excel, Visio

Mitutoyo MCOSMOS CMM Software Training

SAP

Harris Data

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