Customer Service Quality Assurance

Yolonda M Aldridge 901-***-**** *********@*****.***

Profile

A coordinator of business activities with a solid track record of process improvement highlighted by the

ability to deliver solutions that are cost effective and efficient. Highly motivated professional that offers a

unique balance between education, training and experience in achieving company goals and objectives.

Summary of Qualifications:

• Analytical problem solving ability with a high degree of innovation.

• Project management skills with interpersonal and organizational team building.

• Proven ability to effectively manage customer relationships.

• Demonstrated solid leadership and ability to act as a change agent.

Education

M.B.A. Human Resources Keller Graduate School of Management

Apr 14

B.A. Management Strayer University Dec 11

A.A. Business Administration Strayer University Dec 10

Diploma Medical Office Professional Concord College Feb 03

Professional Experience

Instructor- Medical Billing and Coding Oct 2013 – 01/14

Remington College

• Maintain a teaching assignment for each module.

• Instruct the assigned course(s) in accordance with the approved curriculum.

• Ensure that the quality and quantity of instruction provided in the classroom is consistent with the stated

objectives of the school and industry.

• Maintain a daily record of student attendance and grades in accordance with school policy.

• Ensure that the classroom and school’s atmosphere is conductive to maximum learning and retention of

students.

Academic Assistant 2012-2013

Strayer University

• Created metrics, statistics that facilitated decision making for management.

• Schedules and tracks appointments with Campus Dean

• Assists Student Support in attaining retention goals

• Greets and assists students as needed

• Prepares statistical reports as instructed by Campus Dean

• Manage time sheets and payroll inputs for academic department

• Maintains employment packages and assists in hiring process of faculty and academic staff

• Tracks class registration and preliminary, mid-term and final rosters.

Eligibility Representative- Adult Special Care /HealthLoop Clinics 2007-2012

Firstsource Solutions, LLC., The Regional Medical Center at Memphis

• Assisted Ryan White recipients as well as self-pay patients with obtaining Medicaid Insurance

• Maintained an excess of thirty accounts per day to ensure processing in a timely manner

• Coordinating the Department of Human Services and Social Security Administration to assist in an

expedited claim process

• Released business performance reports to team and category business leaders.

Insurance Processor 2003-2007

Med-ARM

• Processed payments and EOB reports from Blue Cross Blue Shield

• Electronic claims processing

• Provided field support to BCBS representatives to resolve payment and rejected claims issues.

• Maintain logs for quality assurance

Cashier 2002-2005

The Home Depot

• Processed customer sales and returns

• Assisted customers and associates on the sales floor

• Maintained store presentation and cleanliness

• Provided excellent customer service

References

Available upon request

Contact this candidate