Customer Service Sales
Resume:
Ambika Sharma
Elk Grove, CA ****4
**-******@*******.***
Objective
Well-rounded and energetic professional with diverse experiences seeks new challenge and opportunity to enhance business sales and provide excellent customer service.
Key Areas of expertise
-Inside/Outside Sales -Excellent Customer Service
-Data Management -Public Relation
-Negotiations -Call Center
-Personnel Management -Leadership & Training
Professional Profile
• Escalate Business Development through strategic initiative which increases productivity and revenue growth
• Self-motivated person with good team work experience
• Organized and detail oriented with strong analytical mind
• Dedicated and dependable, experience in client negotiation and inside & outside sales
• Results driven and recognized for “can-do” attitude expand clientele by attracting new customers while maintaining existing customer base through exemplary account management and customer service
• Excellent negotiation and customer service skills
Employment History
Personal Banker – Chase Bank, Laguna, Elk Grove, CA
Aug 2011-Jan 2014 (to date)
Meet customers on daily basis to set up accounts, negotiate loans, investment options etc.
Cross sell other bank products suitable or customer
Maintain a pipeline to contact customers over phone, set appointments and follow-ups,
Educate customers on required banking products
Maintain excellent relationships with fellow workers and customers to achieve required goals
Real Estate Agent – Lakeside Realtors, Elk Grove, CA
Mar 2006-Present
Have been engaged as a real estate agent on part-time basis from March 2006 to date.
Loan Counselor – Barclays Bank/Ocwen Financial, North Highlands, CA
Jan 2010-Oct 2010
Contacting borrower’s delinquent on Mortgage loans, counsel, educate them, work closely with other internal departments to find best solutions & alternate to foreclosures, take financial statement recommend best options and set payment arrangements, thus helping to retain existing customers, by providing exceptional customer service.
Revenue Specialist – Edfund, Rancho Cordova, CA
Nov 2005-Dec2009
Contacting borrower’s delinquent student loans, counsel, educate them, take financial statement & set payment arrangements. Build pipeline, maintain constant contact with exiting customers to increase revenue collection, and to minimize loss to the company.
Loan Counselor – Homeq Services/Wachovia Bank, North Highlands, CA
Jul 2003-Nov 2005
Contacting borrower’s delinquent on mortgage loans, counsel & educate them, find alternate to foreclosures, take financial statement, recommend best solution & set payment arrangements. Using various resources to skip trade and locate untraceable borrowers, maintain constant contact to increase production and revenue collection. Received high MBO for being above average performer several times.
Personal Banker – Wells Fargo Bank, Sacramento, CA
Jun 2002- Jul 2003
Opening new account for new & existing customers recommending other appropriate products and cross selling, Taking and processing application for personal, auto, student, and mortgage loans. Providing exceptional customer service to expand new customer base while maintain existing customers by providing exemplary account management and customer service. Consistently exceeded goals and objectives and received top performer awards.
Personal Banker – Providian Financial Bank, Sacramento, CA
Nov 1999- Apr 2002
Contacting new and existing credit card customers selling balance transfers, recommending and selling other credit card products. Also did credit card account collections for 6 months. Recognized several times by the company as a top performer and selling balance transfers for over $1 million a month. Also recognized or cross selling core products.
Public Relations Officer – Fiji Police Force, Suva, Fiji Islands
Jan 1997- Aug 1999
Responsible in maintaining excellent Police & Public relationship by being police spokesperson, and Media Liaison Officer
Conducting lectures, seminars, workshops to members of Police Force to improve and maintain excellent public relationship.
Taking grievances, working with dissatisfied members of public, taking their complaints, recommending solutions to the management and providing feedback.
Education
High School Diploma
Some College in Management & Police duties at Fiji Police Academy
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