Manager Technical Support
Resume:
Karim Mohammad Mobile#: 647-***-****
******.***@*****.***
PROFESSIONAL PROFILE
Extensive experience in installation, administration, networking and virtualization in various
environments
Thorough knowledge of Windows Vista; Windows XP; Windows 2000 Server; Windows Server 2003;
Windows Server 2008; Windows NT; DOS; OS/2; TCP/IP; Microsoft SMS 2003; Linux, Solaris; FreeBSD
and Novell Netware
Active Directory Services; Exchange; DHCP; WINS;IIS and DNS
Installation, Configuration and Administration of VMware VSphere5, VMware View, VMware vSphere client,
Virtual vCenter Server
Adhering to ITIL process concepts (Incident, Problem, Request Fulfillment, Change)
Excellent command of running projects employing industry standard project management techniques
Extensive documentation and training experience
Successful project and technical team leader and motivator
TECHNICAL SKILLS
Operating Systems: Windows Vista; Windows XP; Windows NT 4.0; Windows 7; Windows 8
Microsoft Servers: Windows 2000 Server; Windows Server 2003; Windows Server 2008 ; Windows Server
2008 R2; Windows Server 2012; AD 2003; AD DS 2008; Solaris 9&10; RHEL
Software: MS Office 2007/10; Office 365; Norton Utilities; PC Anywhere; Lync; SharePoint;
McAfee; Archibus; DameWare Mini Remote Console; Bacula; SolarWinds; IPmonitor;
HP OpenView; Cacti; Email (Microsoft Exchange, Lotus Notes Mail) ; Oracle; EMC
Networker; SAN; VERITAS NetBackup; Tivoli Storage Manager; Backup Exec;
SharePoint; Microsoft Cluster Server (MSCS); Oracle; SQL; Apache Tomcat.
Hardware: Intel, 3COM, HP Proliant DL380, HP ML570, IBM x86 Servers, Dell PowerEdge M805
and Sun SPARK, SUN StrorageTek L700, LTO 4 Tape drives; HP StorageWorks
EVA4400;
Virtualization: VMware, Hyper-V, Citrix, Solaris Zones, Virtuozzo
Networking: VPN; TCP/IP; VOIP; Telnet; FTP; SSH; Routers; Switches; Modems; Hubs and Bridges.
PROFESSIONAL EXPERIENCE
CapGemini, Toronto (Summitt Energy)
Infrastructure Specialist
August 2012 to Nov 2013
Installing and configuring VMware Data Recovery plugin to VSphere and a backup appliance to backup/restore
Virtual Machines
Act as backup to Systems Administrator to ensure end users’ hardware and software needs are adequately
addressed
Prepared checklist for Smooth Transition of network and infrastructure-IT Relocation
Provided support for NetBackup as for data recovery and backup solutions
Design, implement, upgrade and operate infrastructure equipment: Virtual Server Farms (VMware 5.x), Backup
systems and client Deployment Strategies
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Karim Mohammad
Installing and configuring Citrix XenServer and XenCenter for SaaS implementation
Performing backup and restoration of Citrix servers using XenCenter
Responsible for third-level support for all server related issues.
Participated in complete system builds, upgrades, migrations, code deployments and patch management.
Implemented security policy and virus protection.
Configured SharePoint on Intranet for streamlining access to data/documents securely
Administered change management related to server upgrades and software installation
Prepared and maintained documentation of technologies, standards and procedures
Assist with new system design, testing, and implementation.
Develop Windows Clusters and servers in Windows 2003, 2008R2 & 2012 environment
Worked on providing Solutions for HIGH CPU Utilization and Memory Consumption
Monitoring hardware performance and IP Control using SolarWinds monitoring tool
Implementing HA and vMotion for minimizing the downtime
Technical Environment – Windows Server 2003, 2008r2, 2012; VMware; Citrix;
Responsible for: Transition of Network and Infrastructure – IT relocation, upgrade of exiting environment, prepare
and maintain backup/restore procedure.
M.H.Alshaya Co W.L.L, Kuwait City, Kuwait
Technical Engineer
Jan 2010 to April 2012
Installing, configuring and maintaining the VMware ESX 4 and Virtual Center 4 servers
Creating, Installing, configuring and maintaining the Virtual Machines, installing Guest Operating Systems like
Windows, Linux and Solaris
Converting physical running Solaris 9 32bit to virtual machine
Configuring DRS, HA & Resource Pools in ESX 4
Configuring and managing VCB backup proxy server
Backup & Restore management of the Virtual Machines using VCB backup proxy server
Network Configuration on ESX servers which include Bonds & VLANs
Equipment installations, moves, add and changes for upgrading Datacenter
Escalating major incidents/tickets to the System/DB/Application Administrators
Decommissioning out-of-date servers for datacenter consolidation
Build and deployed Apache Tomcat for webserver implementation
Configuring and deploying VOIP for connectivity between remote sites
Installing and configuring DNS, DHCP, IIS servers on Virtual Environment
Performing all Data Center operations like backup, restore, upgrade, monitor alerts and documenting all
occurrences
Monitoring servers, devices, networks, databases & applications to ensure faults are detected and alerted using HP OpenView
Involved in Oracle Database upgrade from 10g to 11g and supporting the Database team until upgrading was
successfully completed
Technical Environment – Windows 2000 Server; Windows Server 2003; Windows Server 2008; Linux; Solaris
VMware Server, SAN Storage manager.
Responsible for: Day-to-day Virtualization of physical servers; support and backup/restoration for more the 200+ Sun
Microsystems/IBM/Dell/HP Servers; job entailed frequent visit to Data Center, due to the nature of the work.
Hewlett-Packard, Bangalore, India
Technical Support Specialist
August 2007 to Dec 2009
Maintain and troubleshoot Active Directory 2003
Provide 3rd level helpdesk support for all products and services listed above
Installation, Administration and Configuration of Windows 2000/2003 /2003 R2 servers
Provided pseudo privileges to UNIX and Linux users
Monitored UFS files system
Perform software installation, upgrades/patches, troubleshooting, and maintenance on UNIX servers
Provides technical support and guidance to users
Recommends upgrades, patches, and new applications and equipment
Monitored, troubleshot, and resolved issues involving operating systems
Develop, monitor and maintain the corporate email systems, user group security policies and configurations
Lead Backup team to ensure backups of file systems are done accordingly
Technical understanding of Windows XP/Vista/7, MS Office 2003/2007/2010
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Karim Mohammad
Troubleshooting Internet Explorer, Network File and Print services, Terminal Services, and Client/Server
applications
Ensured servers are compliant with organizations IT standards
Participated in on-call rotation to provide 24 7 technical support
Sutherland Global Services, Chennai, India
IT Support
Sep 2005 to July 2007
Managed user accounts, groups, print queues and controlling access rights using Active Directory.
Responsible for managing Citrix Server 4.0 and configuring Citrix clients.
Installed, configured, performed troubleshooting and deployed SP1 for Windows 2003 Servers.
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Performed day-to-day administration functions, backup and restoration, file server maintenance.
Supported all remote offices and home-based users using NetMeeting, VNC and Cisco VPN.
Created images for various divisions for all desktops and laptops using Ghost.
Involved in all IT decision making to ensure availability of all infrastructure resources
Provided support and administration at a site of more than 200 ‘demanding users’ in a fast paced 24/7 call center
Implemented a new in-house printing solution that includes HP multi-functional copier, printers, scanners and wide
format printer.
PROFESSIONAL ACCOMPLISHMENTS
Microsoft Certified System Administrator (MCSE)
VMware Certified Professional 5 DataCenter Virtualization (VCP 5 DCV)
EDUCATION
Bachelor of Commerce Andhra University (Vishakhapatnam) 1998-2001
Master of Science (Information Technology) Madras (Anna) University (Chennai) 2002-2004
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Karim Mohammad
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