Project Manager Customer Service

Christine W. Mabe

**** **** **** **** ****** Cove, North Carolina 27052

336-***-**** ******@*****.*** www.linkedin.com/in/christinewmabe

Business Professional with Expertise in

Training and Development ... Office Administrator ... Health & Welfare Benefits

Quality & Education Analyst ... Notary Public ... Project Management

Records & Document Management ... Operations Support

Customer Service ... Client Relationships

Glean data to identify key learnings, trends and patterns; proven ability in gathering, analyzing and

presenting statistical data and key findings through reporting and facilitating presentations and workshops.

Trusted administrative / procedural decision-maker; absolute attention to detail ensuring continuous, quality

work and effort. Experienced with people, resources, budgeting and time management.

Superior capability in understating and complying with Release of Information standards, policies and

procedures, and HIPAA regulations.

Outstanding interpersonal and communication skills and ability to work with and serve diverse groups;

ability to explain technical jargon in easy-to-understand language.

Self-motivated and goal-oriented; work well independently, leading groups or within teams.

Computer skills include Desktop Publishing, PeopleSoft, Word, Excel, Publisher, PowerPoint, Outlook,

Access, LiveMeeting, Web Meeting, WebEx, Visual Basic, SAP, Visio, Adobe and Intranet / Internet.

PROFESSIONAL EXPERIENCE

October 2005 ACCORDANT HEALTH SERVICES, a CVS CAREMARK COMP ANY ~ Greensboro, NC

to October 2013 Quality and Education Analyst

Quality: Analyzed processes and data needs to create, maintain and update

appropriate documents, spreadsheets or databases needed for reporting and tracking

clinical metrics and telephonic nursing metrics. Developed and maintained master

documents and templates; maintained shared electronic records management system;

performed routine analyses and calculations in processing and analyzing data for

recurring internal reports related to telephonic nursing metrics.

Achievements

Implemented use of electronic-enabled forms via use of Visual Basic code fields

improving functionality of forms used for reporting.

Education: Functioned as registrar to coordinate training for new employees’ 16-week

orientation including materials, facilitators and scheduling; coordinate logistics of

internal continuing education training for nursing and management staff and external

health plan clients including materials, facilitators, physicians and webinars. Supported

operational and administrative activities for 22-member Clinical Operations Education /

Quality staff. Developed and facilitated training on computer skills courses including

PowerPoint, Excel, Word, Outlook, LiveMeeting and Internet Explorer. Mainta ined

training records via Learning Management System (LEARNet); set up courses, entered

data and produced / analyzed reports. Composed and edited written materials and

workflows.

Achievements

Recruited to serve as support for Help Desk in answering questi ons, resolving issues

and providing one-on-one training with Word, PowerPoint, Excel, Internet,

LiveMeeting, Outlook and Visio.

Set up webinars for departments, meetings and training programs; technical liaison for

staff and Help Desk.

Christine W. Mabe Page 2

PROFESSIONAL EXPERIENCE (continued)

May 1997 to SYNGENTA CROP PROTECTION (formerly Novartis) ~ Greensboro, NC

September 2005 Benefits Analyst (1/01 to 9/05)

Administered company benefits program; collaborated with and selected ven dors;

evaluated existing benefit programs, proposed changes, developed new programs and

created presentations and informational packages to update empl oyees and

management on plan changes and amendments. Interpreted related policies and

procedures ensuring compliance with regulatory agencies.

Compiled, maintained and updated benefits records and documents; counseled

employees on benefits-related issues; handled escalated employees’ concerns and

questions; updated family status changes, new hire enrollments and termination of

employees’ benefits in PeopleSoft system.

Achievements

Project Manager for annual Open Enrollment including writing, designing, preparing

and communicating via presentations and materials to Benefits Committee, Plant

Managers and employees; modes of communication included website, paper

communication, presentations and personalized meetings.

Coordinated COBRA Open Enrollment; interviewed applicants for open positions on

Benefits Team.

Learning and Development Specialist (Novartis Crop Protection – 5/97 to 1/01)

Provided wide range of administrative support activities to eight Learning and

Development members and 32-member department of Human Resources Managers

and staff; assisted with budget preparation for department; composed and edited

written materials; prepared and distributed reports, minutes, agendas and

presentations. Coordinated meeting schedules and companywide training sessions

and events.

Assisted with training facilitation; established maintained and updated training files,

databases and records. Processed and tracked tuition reimbursement requests

and payments.

Administered employee recognition program; maintained records and coordinated with

vendor

Achievements

Planned and maintained related High Performance Organization (HPO) records.

Developed and maintained Intranet for Human Resources.

EDUCATION

John Wesley College ~ High Point, NC

B.A. Degree in Business Management and Ethics (Graduated Magna cum Laude)

Certifications: Notary Public – Current ... American Heart Association – CPR

COMMUNITY ACTIVITIES

Walnut Cove Wildcats Football and Cheer League – Treasurer (2012 – 2014), Secretary (2011 – 2012)

Project Uth 360 Not-for-Profit Group – Founding Member, Webmaster / Secretary / Social Media

Coordinator (2011 – 2013)

South Stokes Youth Soccer League – Board Member and Secretary (2009 – 2013)

PTO, London Elementary School – President (2010 – 2012) and Secretary (2009 – 2010)

Walnut Cove Little League – Webmaster / Concessions Manager / Social Media Coordinator (2009 – 2011)

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