Customer Service Manager

Carl Moore

**** ******* ********

Burlington, ON L7P 3W4

905-***-**** . *************@*****.**

CUSTOMER SERVICE REPRESENTATIVE

SUMMARY OF QUALIFICATIONS:

. Effective communication skills with all departments and a proven ability

to provide excellent customer service

. Works well as part of a team and independently with minimal supervision

. Demonstrated problem solving abilities, flexible, ready and willing to

learn new things

. Ability to identify and provide solutions to achieve customer

satisfaction

. Outstanding organizational and time management abilities

. Promote meaningful relationships and customer loyalty through engaging

and informed conversation

PROFESSIONAL EXPERIENCE:

Customer Service:

. Experienced with assisting customers with questions and providing

consultations around products and applications

. Demonstrated ability providing customer satisfaction ensuring high

retention

. Ability to effectively communicate with customers

. Able to meet deadlines, set priorities, and work effectively under

pressure

. Granted several Customer Satisfaction Awards and the Executive Award from

head office for providing superior service to a mystery shopper

. Excellent conflict resolution abilities

. Exceptional job task prioritizing, planning and organization skills

Administration:

. Familiarity with MS Office (Word, Excel),

. Ability to coordinate multiple projects

. Experience creating custom orders and filling out forms

. Demonstrated ability for maintaining and tracking inventory

WORK/EMPLOYMENT HISTORY:

Sales Associate - Paint Department

2011 - Present

Home Depot, Burlington, ON

. Assisting customers with questions and providing consultations around

products and applications

. Helping on the professional desk to serve contractors and trades people

directly

Maintenance Manager

2009 - 2013

Village Square, Burlington, ON

. Assisted Property Manager with management and maintenance of over 40

commercial units

. Responsible for showing commercial units to prospective new tenants and

assisting with telephone inquiries

. Oversaw construction and capital improvement projects as well as

maintenance and trades

. Ensured tenant satisfaction and high retention rates

Professional Painter/Cleaner

2008 - 2009

KapMoore Enterprises, Burlington, ON

. Painted residential and commercial properties and applied laminate and

hardwood floor

. Cleaned offices and industrial units while providing minor repairs on

plumbing and electrical systems

. Worked with subcontractors as required

Building Superintendent/Maintenance

2006 - 2008

Wilmslow Properties, Oakville, ON

. Managed 90 units in a 3 building apartment complex and 6 commercial

properties in downtown Toronto

. Responsible for advertising vacancies, showing apartments to prospective

tenants, collecting rent and performing safety and security check

. Coordinated and assisted contractors on site

. Maintained and cleaned the interior and exterior of all properties

Parts Supervisor /Logistics

2003 - 2005

Land Rover, Birmingham, U.K.

. Responsible for maintaining inventory and supplying over 100 different

parts to the production track

Building Superintendent

2003 - 2005

Brumflats, Birmingham, U.K.

. Cleaned and painted apartments when they became vacant and maintained the

building interior and exterior

EDUCATION & TRAINING:

Property Management Course

2012

Humber College, Toronto, ON

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