Customer Service Manager
Resume:
Elena Delgado
*** ***** **** ****, *******, TX **060 Cell: 832-***-**** E-Mail: *****.*******.****@*****.***
Summary:
Dedicated and focused Customer service agent who excels at prioritizing, completing multiple tasks simultaneously
and following through to achieve project goals. Seeking a role of increased responsibility and authority. Able to answer
a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and
hardworking with the drive to succeed.
Highlights:
Microsoft Office proficiency Dedicated team player
Bilingual Meticulous attention to detail
Results-oriented Claims appeal procedures
Self-directed Professional and mature
Strong problem solver Resourceful
Accomplishments:
● Graduated Number 3 in Class.
● Became top customer service rep at APAC.
● Was Number 4 Sales Agent for Clear Wire in Houston.
Experience:
APAC (Assurant Solutions) August 2013 to Present
Customer service representative Houston, Tx
Answered constant incoming calls In English and Spanish for large mobile carriers: T-mobile, Boost, Virgin Mobile,
U.S. Cellular, Etc.
Filed New Claims on mobile devices as well as taking status calls for existing claims.
Took personal and payment information from customers of all carriers.
Deescalating Customers
Followed call flow as directed taking more than 30 calls a day.
Clear Wire January 2013 to August 2013
Clear Wire Sales representative Houston,Tx
Solicited Customers
Provided Great Customer service to new and existing clients
Exceeded Quota every month and was one of the top sales agent in Houston
Maintained an up-to-date department organizational chart.
Time Wise November 2011 to August 2012
Assistant Manager Houston,Tx
Maintained electronic and paper files (invoices)
Maintained area Clean and Organized
Provided excellent Customer Service
Kept area Stocked
Education
2011 Aldine High School Houston, TX
W.T. Hall
High School Diploma
Graduated in top 10 percentile
References
Supervisor at APAC
Dashonda Halton
Manager at APAC
Terrence Guillory
Team Leader at Clear Wire
Ana Contreras
Manager at TimeWise
Jenifer Uriegas
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