Engineer Software

Arthur M. Sprecher

925-***-**** ( ***********@*****.***

Chief Information Officer

Summary

Seasoned executive seeking a national opportunity and possessing a unique

ability to combine business and technology skills to leverage IT for

competitive advantage. As a leader and change agent, successful in core,

senior IT management positions at Charles Schwab, Visa, AmerisourceBergen,

and Salesforce as well as consulting experience at First Data Corporation

and American Express.

o Identified and drove Salesforce.com product enhancements for social,

mobile, and partner channel capabilities

o Led financial services firm IT department with 200 resources and $70M

annual budget

o Member of the Project Governance Committee with oversight of approval

and execution of a $250 million annual portfolio

o Cut time to market by 40% for a major financial services firm debit

card product line

o Conceived, championed with C-level executives, and drove organization

realignment, technology simplification and process improvement

initiative that delivered efficient and cost effective management of

market data across the firm

o Shaved $4.8M off of $27M market data vendor spend

o Increased finance technology organization delivery 50% by introducing

proven delivery methodologies

o Implemented offshore initiative 3 months ahead of schedule and achieved

ROI in 12 months

o Successfully created and implemented ISO27001-based security strategy

for a cloud based, SaaS startup

o Created a technology vision and strategy to meet the innovation and

cost effectiveness objectives of a large health care system

o Reduced PeopleSoft HR and Finance TCO by working with vendor to replace

customizations with standard product features

Experience

Salesforce.com, San Francisco, CA 2012 - 2013

Pioneer and leader in Cloud-based solutions

CIO Advisor for salesforce.com at a Fortune 100 technology leader

o Member of the Project Governance Committee with oversight of approval and

execution of a $250 million annual portfolio

o Collaborate with customer business and IT leadership, system integrators,

and partners to drive the Salesforce.com vision and strategy, roadmap and

adoption, governance, operating models, risk identification and

mitigation, and customer support

o Leveraged cloud and social media technology to increase ease of doing

business with customers and partners

o Identified and drove Salesforce.com architecture and customer support

process changes that resulted in significantly improved service delivery,

SLA and OLA management and reporting, and customer satisfaction

o Integrated customer and SFDC incident management processes and modified

SFDC processes to conform with ITIL / ITSM

o Identified and drove product enhancements to meet evolving enterprise

needs

East Bay Global Consulting LLC, Walnut Creek, CA 2008 - 2012

Provider of business transformation, IT strategy, Enterprise Architecture,

and solution delivery consulting services

Founder, CIO Advisor and Strategic Technology Consultant

University of Michigan Health System

o Enabled the acceleration of the pace and increase in the quality and

quantity of innovative research through a comprehensive bio-repository

and data management strategy that leveraged and reused research data

across the enterprise

o Created a technology vision and strategy to meet the innovation and cost

effectiveness objectives

Spigit - an innovation management Cloud software vendor - Interim Vice

President of Operations

o Significantly increased customer satisfaction and flattened the

operational cost curve

o Effectively managed production cloud infrastructure, disaster and

business recovery, compliance, security, and customer support

o Created ISO27001-based security strategy and implemented broad based

security policies and procedures

Blue Shield of California

o Led business transformation initiative for Provider Services resulting in

increased ease of doing business, reduced costs and increased data

quality

Pacific Gas and Electric Company

o Delivered customer facing web site and mobile enhancement program

resulting in a superior online customer experience and introduction of

new energy management services for customers

o Led strategic business intelligence efforts for a major customer outreach

and marketing campaign for a large-scale energy efficiency initiative

resulting in finer grained customer segmentation and message targeting

Arthur M. Sprecher Page 2

AMERISOURCEBERGEN CORP., Chesterbrook, PA 2007 - 2008

Fortune 30, $80B pharmaceutical distributor

Vice President Enterprise Architecture

o Aligned the IT strategy and roadmap with the business strategy and

objectives

o Led the Enterprise Architecture Council with oversight of approval and

execution of a $350 million annual portfolio

. Represented the corporate CIO as the Chairperson of the Enterprise

Architecture Council, leading business unit CIOs in enterprise-wide

technology governance

o Led the Architecture Review Board with oversight of approval and

execution of a $200 million annual portfolio

. Led the AmerisourceBergen Drug Company Architecture Review Board

comprised of enterprise technology leaders

o Developed the target architecture and technology roadmap

o As the technology lead for a major business transformation initiative,

evaluated SAP and Oracle ERP packages to ensure alignment with

strategic business objectives

o Led empowered cross functional teams that created domain models and

standards (e.g. SOA)

o Evangelized and drove agile development (Scrum)

o Established, tracked, and broadly published metrics to measure

progress

o Established Enterprise Architecture as a value add business partner in

under six months

o Changed perception of Enterprise Architecture and governance from a

time sink and overhead cost to an asset

o Identified $750,000 in cost savings and 6 month schedule reduction for

a distribution center server upgrade

o Spearheaded the redesign of customer facing ordering systems to meet

client demands for easy to use, "one stop shopping" for managing and

tracking orders. Transformed a competitive disadvantage into a

competitive weapon

o Secured domestic and international business Presidents and CIOs buy in

for an agile technology governance process

o Built and led high performing staff of 4 senior architects

o Partnered with senior business and IT executives to align distribution

business transformation objectives

PRIMITIVE LOGIC, INC., San Francisco, California 2005 - 2007

Technology strategy and services consulting firm established in 1984

CIO Advisor - Strategic Technology Consultant

Selected Consulting Engagements

First Data Corporation

o Secured buy in from the President, COO, and CTO of FDC's prepaid debit

card business for strategic and tactical process and architecture changes

that were successfully implemented

o Cut time to market by 40% through implementation of Agile development

methods

o Met aggressive growth targets with significantly improved platform

performance, reliability, and scalability

Pacific Gas and Electric Company

o Increased customer satisfaction, service quality and eliminated costs

threatening the SAP implementation business case

o Identified and integrated a mission critical enterprise content

management solution that the client already licensed

o Dramatically reduced paper flow and processing times through steam

lined workflow

o Eliminated unnecessary document shipping, handling, and storage costs

McKesson Corporation

o Transformed call center from a cost center to a profit center by

incorporating CRM integration and up and cross sell capabilities that

leveraged industry best practices and best in class technologies

o Identified $1.1M annual cost savings to self-fund the project

McKesson Corporation

o Quickly stemmed critical revenue and customer losses of problematic,

highly visible Hospital Information System (HIS)

o Identified and mitigated architecture, design and implementation issues

that severely impacted performance

Arthur M. Sprecher Page 3

CHARLES SCHWAB & CO., INC., San Francisco, California 2000 - 2005

Vice President - Application Architecture Practices and Tools

o Led the Application Architecture Governance board with oversight of

approval and execution of a $200 million annual portfolio

o Ensured all projects aligned with the enterprise vision and tactical

imperatives

o Increased business project portfolio delivery velocity and cost

effectiveness in collaboration with the business and CIO, CTO and senior

technology leaders

o Led enterprise-wide alignment and adoption of the Application

Architecture strategy and roadmap, agile software development

methodology, and project management and development tools and best

practices

Vice President - Global Market Data Strategy and Services

o Led department with 75 resources and $55M annual budget

o Conceived and championed with C-level executives an organization

realignment, technology simplification and process improvement initiative

that delivered efficient and cost effective management of market data

across the firm

o Shaved $4.8M off of $27M Market data vendor contracts costs

o Reduced system TCO by $2.4M/year

o Successfully adopted agile development and implemented a

multidisciplinary sourcing model (offshore and multiple US sites)

resulting in increased delivery velocity and cost efficiencies

o Identified and implemented internal controls and reporting to comply with

regulatory, exchange, and SOX requirements

Vice President - Finance and Corporate Administration Technology

Development and Engineering

o Led department with 200 resources and $70M annual budget

o Championed with business stakeholders, secured funding for, and delivered

employee self-service applications that increased employee satisfaction,

reduced cost, increased back office and end user efficiency

o Increased organizational efficiency 50%

o Drove Schwab's first significant offshore initiative, completing 3 months

ahead of schedule and achieving ROI in 12 months

o Reduced PeopleSoft HR and Finance TCO

o Delivered broad based, cost effective business services and support while

transparently managing a complex technical environment and building a

world class full service, geographically dispersed multidisciplinary

technology organization

VISA INTERNATIONAL, San Mateo, California 1997 - 2000

Director - Chief Architect

o Spearheaded new market R&D effort for health care information and image

exchange

o Successfully developed a new channel, internet strategy. Broke down

organizational barriers to achieve strategy buy in. Defined a compelling

end user experience, architecture strategy, and technology road map.

o Successfully delivered on time and under budget the reference

architecture for the next generation distributed, component-based payment

system that enabled massive business scalability, reliability, and timely

delivery of new services

Additional Experience

IBM Global Services - Project Executive 1996 - 1997

Taligent - Consulting Team Leader, Software Engineer

1993 - 1996

Rational Software - Technical Consultant, Software Engineer

1990 - 1993

Link Flight Simulation - Section Head, Senior Engineer, Software Engineer

1984 - 1990

Education: Bachelor of Science, Computer Science and Mathematics,

University of California, Davis

TECHNOLOGY: Salesforce.com, Cloud Technology, Social Media, SaaS, SOA, Web

Services, SAP, Oracle ERP, IBM Cloudburst, ITIL, Hyperion,

Trizetto Facets and NetworX, Gartner Enterprise Architecture

Framework, TOGAF, Agile Development, Scrum, OpenUP, RUP, UML,

WebSphere Business Modeler, Rational Software Modeler, Rational

RequisitePro, ProVision, Java, J2EE, WebSphere, WebLogic, .NET,

Linux, AIX, Windows, Oracle DB, MySQL

Activities: San Francisco Electronic Crime Task Force, East Bay IT

Group (ebig), IEEE, IEEE Computer

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