Customer Service Assistant

SANDRA J. MYERS

*** ****** ****

Pemberton, NJ **068

609-***-**** (home) 609-***-**** (cell)

*********@*******.***

SUMMARY

Secure a professional position in a company or organization with

opportunities for professional growth and advancement. Have over 40 years

of service here at Ft. Dix as a Civil Service employee, and work in Civil

Service overseas (Germany), while husband served in US Army (Retired).

WORK HISTORY

Eagle Support Services (1 Jan 2011 - 20 Dec 2014 (Laid off due to funding)

Casualty Assistant II

Fort Dix, New Jersey 08640

CASUALTY ASSISTANT

Contacted funeral directors concerning their request to schedule burial

honors of military personnel both active and retired personnel. Make

contact with higher headquarters on daily basis to reconfirm status of

honors to be rendered.

LINE OF DUTY SECTION

I am responsible for processing all informal/formal (Line of Duty

Investigations (LODs) investigations on injuries and diseases that occur

within the Casualty Area Command. I review Line of Duty packets for proper

documentation and ensure the completeness and required documentation are

conformed with regulatory guidance, determine if in accordance with AR 600-

8-4 a formal Line of Duty investigation is required, or if an informal is

all that is necessary. All Line of Duty packets are logged into a data

system and date of stamping of arrival of all actions and return of all

determinations to units. Prepare memorandum that is appropriate to the

final determination, and returns the LOD to the appointing authority for

signature. I coordinate Line of Duty determinations with subordinate

commands, investigating officers, and the Staff Judge Advocate.

EAGLE PERSONNEL MANAGEMENT

I assist the Program Manager with in-processing of newly hired employees

for Eagle Support making sure all employment papers are filled out

correctly and completed before forwarding to Eagle Corporate Office. I am

responsible for submission of all Security Forms being submitted to the

appropriate person(s) at Ft. Dix Security Office, responsible for

submitting proper documents in order for newly hired employees to obtain

access to Ft. for approximately 55 employees.

-2-

Serco, Inc. (11-1-2006 - 31 Oct 2010) contract changed

Lead Personnel Assistant II

Fort Dix, New Jersey 08640

PERSONNEL MANAGEMENT

I serve as Lead Personnel Assistant in the Officer/Enlisted Section.

Perform extensive fact gathering, analysis of statistics, and coordination

of information in support of the Post Adjutant General. Specific area of

responsibility includes requisitioning, assignments, reassignments,

promotions, schooling, preparation of personnel actions, and statistical

analysis through comparison of Officer Distribution Plan, authorizations,

and assigned strength. Assist in overseeing all personnel actions, officer

and enlisted, and provides technical assistance to team members, soldiers

and other units regarding preparation and processing as necessary. I

counsel personnel concerning implications/ramifications of particular

personnel actions. I review all actions received for completeness, accuracy

and proper forwarding endorsement. Supervise: 11 Serco employees

(Transition- 2-PA-II & 1 PA-1; Congressional/Inquiry (1-PA-I);

Customer Service -TCS Orders (1 PA-I); Alcohol Substance Abuse Program; (1-

PA-II);ID Cards Section (2-PA-I);Line of Duty Section(1-PA-II; & 1 PA-I );

Personnel Management (1-PA-II)

LINE OF DUTY SECTION

I am responsible for processing all informal/formal (LODs) investigations

on injuries and diseases that occur within the Casualty Area Command. I

review Line of Duty packets for proper documentation and ensure the

completeness and required documentation are conformed with regulatory

guidance, determine if in accordance with AR 600-8-4 a formal Line of Duty

investigation is required, or if an informal is all that is necessary. All

Line of Duty packets are logged into a data system and date of stamping of

arrival of all actions and return of all determinations to units. Prepare

memorandum that is appropriate to the final determination, and returns the

LOD to the appointing authority for signature. I coordinate Line of Duty

determinations with subordinate commands, investigating officers, and the

Staff Judge Advocate.

NATURALIZATION & CITIZENSHIP SECTION

I worked closely with US Citizenship Immigration Services (CIS) to assist

non-citizen military personnel with their applications, as the Military

Personnel representative I review documentation for accuracy and

completeness. Making sure the Soldier have completed N-400 and ensure that

all required forms are fill out correctly and all required documents are

included in packet before mailing to INS.

SERCO PERSONNEL MANAGEMENT/EAGLE PERSONNEL MANAGEMENT

I assist the Program Manager with in-processing of newly hired employees

for Serco, Inc., making sure all employment papers are filled out correctly

and completed before forwarding to Serco Corporate Office. I am

responsible for submission of all Security Forms being submitted to the

appropriate person(s) at Ft. Dix Security Office, responsible for

submitting proper documents in order for newly hired employees to obtain

access to Ft. Dix Net.

-3-

Chenega Integrated Systems, LLC (11-1-2004-10-2005)

Personnel Assistant III - LEAD SAME DUTIES AS ABOVE

Fort Dix, New Jersey 08640

REASON FOR LEAVING: CONTRACT ENDED

Directorate of Logistics (12/20/2003- 09/24/2004)

Secretary (O/A)

Fort Dix, New Jersey 08640

Secretary to Director of Logistics, and official point of contact for DOL

Customers and/or installation officials who have complaints or who require

assistance or information on DOL customer services for all six Divisions

within Logistics Division (Maintenance; Transportation; Management; Plans,

Operations and services; JJPSO Divisions). I exercise exclusive control

over appointments with the authority for making commitments for the

Director. Receives and screens calls and visitors, answers non-technical

questions, and completes administrative business involving established

policy and/or routine matters without referring them to the Director.

Planed itineraries and scheduled for required travel, including

transportation and accommodation reservations. I composed correspondence,

reports and documents from rough drafts, notes, oral instructions, meeting

notes, and miscellaneous reports, civilian performance appraisals, support

forms and

consolidated data for manpower and equipment reports. Also, was

responsible for ordering of office supplies and that they did not go over

the

Directorate Budget. I coordinated the work of the Director's Office with

subordinate offices, ensuring that practices and procedures are consistent

with those of the Director's office. I arrange for the preparation of new

and/or reviewed policy statements and memoranda. Prepares agenda and

assembles materials needed to conduct staff meetings and conferences. I

arranged and attended executive meetings and conferences. I also acted in a

liaison capacity with professional staff members. Controlled and monitored

incoming and outgoing correspondence checking for any errors. I assisted

the Deputy Director and other staff members as needed or when requested. I

was responsible for training other clerical personnel in the Divisions and

advising them on proper procedures, formats and check for any errors.

Reason for leaving: Due to RIF (second retirement from Federal Government)

ADDITIONAL INFORMATION: COMPUTER SKILLS MICROSOFT WORD, EXCEL & POWER POINT

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