Customer Service Sales
Resume:
Teresa Gonzalez Castell Blanch
*******************@*****.***
I have experience in Managing National and other countries on Sales, Marketing, Business
Development, creating of educational programs and handle personal.
I have a positive attitude towards co-workers and like to work as a team player with.
Work Experience.
July 2013 - Present MicroRam Electronics Inc http://www.microram.com/
International Sales & Marketing Manager
- Proactively performed sales and Marketing to the industry at directive, manager and end customer
levels.
- Actively handle OEM, EMS,ODMS in Mexico, Spain and Phillipins.
- My goals were to reduce total acquisition costs, shorten lead times, and mitigate risk while
leveraging all sectors of the global electronics market.
- Develop new accounts, opened markets in different sectors of industrial, automotive, electrical,
electronic, medical and metal mechanics.
- Maintain and exceeded sales goals on key accounts on 10%.
- Provided training and seminars to buyers on how to generate Cost savings on how supply
materials to companies such as Jabil, Sanmina, Benchmark, Flex.
- Opened new accounts by segmenting the industry markets
- Incremented Sales and Gross Profit Margins.
- Full coordination of Expos, booths and marketing materials
- Proactively promoted Asset Recovery and excess Inventory and Remarketed services.
June 2010 - July 2013 Premier Farnell Electronics de México S de RL de CV http://www.newark.com/
Territory Sales & Marketing Manager for Mexico, Puebla and Tlaxcala
- Proactively performed technical sales to the industry at directive, manager and end customer
levels.
- Develop resellers and sub-distributors in Electronics, Electric, Metal Mechanics, Robotics and
Telecommunications.
- Develop and trained new Automation Integrators and Government Biding department.
- Efficiently provided training and technical Support to distributors and end customers in choosing
products.
- Provide training to buyers and warehouse employees on how to generate savings on how to
implement savings on merchandise.
- I have participated in seminaries, expos in Mexico City, Puebla and Tlaxcala.
- Implemented road shows with OEMs and Demo products
- In 1 year from becoming a territory manager I have increased sales on 25% .
- During my second year, exceeding sales goals 24%
- As a Business Development Specialist I increased sales in over 100% in 1 year.
- Made the first certification ISO IEC 17025 for a Mexican company with German standards.
February 2009 till Panduit Corporation (USA) http://www.panduit.com/
January 2010 Customer Service Coordinator Canadá-USA-Mexico.
- Implementation on Auditory in ISO-9001.
- Proactively developed and worked on the implementation of the Customer Global Shared
Services. In which I provided support to national and International sales force f or increasing
growth in sales.
- Collaborated with tech Support to develop a program to cross part numbers form competition to
Panduit.
- Personally coordinated national and International customer service. Provided Support for over
1200 distributor.
- Provided Training on personal development for employees.
- Coordinated the general inquiry mail box for Panduit Canada, USA y México.
- Coordinated marketing Department and Global certifications.
- Promoted International Congress for Integrators
April 2006 till January Aaron and Sheryl Fleishaker (New York, USA).
2009 Direcction assitant.
- Efficiently coordinated Contractors for government and private projects, plumbing, electrical,
sheetrock.
- Coordinated documentation for retail Esquires.
- Efficiently monitored legal contracts before public notaries and lawyers.
- Complete office administration account payable and accounts receivable.
October 2002 a March Daan Home Services (New York, USA).
2008 Administrative Manager.
OWNER - Find and search for new customers.
- Efficiently coordinated Contractors for government and private projects, plumbing, electrical,
sheetrock, paint.
- Coordinated documentation for retail Esquires.
- Efficiently monitored legal contracts before public notaries and lawyers.
- Complete office administration account payable and accounts receivable payments to workers
compensation.
- Scheduling of personal and timing of start to end work projects.
- Effectively managed budgets and cots targets for special projects
June 1999 till Panduit Mexico S de RL de CV http://www.panduit.com/
September de Manager for Marketing and Cabling Systems Certifications.
2002 - Proactively coordinated and provided training courses for systems integrators and distributors.
- Coordinated training courses along with Cisco Academy to Universities.
- Full administration and logistic participation on seminaries, Congresses and Expos form Scheduling
personal, hotel bookings, events bookings, flight bookings ti ll mounting displays and canvas for
projection.
- Coordination of legal department for certifications on Cabling Systems and projects .
- Coordination for national Biding in government and sales to government.
- Created re-certification programs for system integrators and distributors.
- Developed and implemented Certification courses along with CISCO-BICSI- PANDUIT still active
and working today.
- Implementation of certification in ISO 9001 for the Marketing department.
June 1996 till May Canadá Bread. (Victoria, Canadá)
de 1999 Co-Manager
- Efficiently saw all sales for retail.
- Proactively increased customers through promoting sales and road shows of special breads.
- Correctly implemented capture of orders on Hand Held terminal.
- Scheduling of personal at commercial spots and products to promote.
- Run daily orders and follow up with customers.
- Coordinated special promotions and Marketing of products and special sales to chain of supermarkets.
Academic History
ESL at Camosun College in Victoria, BC. Canadá 1999
Universidad del Valle de Atemajac UNIVA, International Commerce 1999-2001
Computer Trained, Customer Service Trained by PANDUIT México 2002
Product Knowledge, Customer Service Trained via Webex from Panduit USA.
Software:
Windows, Office, Data Bases, Corporate Systems.
Languages: Native speaking English and Spanish 100%, French 20%.
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