Customer Service Quality Control
Resume:
TED MARKOVICH
Antioch IL *****
**********@*****.***
Summary of Qualifications
• Experienced in multiple customer support environments developing and nurturing exceptional relationships,
both internally and externally, domestically and internationally
• Ability to excel in technically demanding environments by understanding and maintaining a capacity for detail
and accuracy
• Proficient with MS Office, working with SAP, MXP and AS400 enterprise software and general office processes
Professional Experience
Cancer Treatment Centers of America Zion, IL
Denials and Appeals Specialist SEP 2013-JAN 2014
• Assessment and validation of denied insurance claims to determine course of action and resolution
• Follow up on denied claims from commercial and contracted payers to maximize reimbursement
• Track insurance denial trends, analyze data, summarize and report to management
PolyOne Corporation through Manpower McHenry, IL
Customer Service Representative / Quality Control NOV 2011-OCT 2012
• Hired to prepare for facility conversion to SAP business enterprise software
• Created departmental work instructions to coincide with the new processes and system
• Expedited customer inquiries regarding products/orders for multi-billion dollar international company and
resolved concerns with the cooperation of manufacturing and management
• Assigned to the Quality Control Department responsible for approving specialty products 100% to customer
specification and compliance prior to shipment
Orkin Pest Control Waukegan, IL
New Customer Specialist MAR 2010-SEP 2011
• Coordinated high volume of in-bound traffic for the Midwest call center covering seventy branches
• Averaged $30,000+ in monthly residential sales of pest control services
• Excelled at evaluating customer needs and promoting purchase of appropriate levels of service
Rubycon America Inc Gurnee, IL
Sales Coordinator JUN 1999-NOV 2009
• Processed daily orders, invoiced customers and collected past due accounts
• Streamlined sample inventory system to deliver customer requests expediently and at lower cost
• Managed customer inventories at our local warehouse and on consignment
• Synchronized shipments of client requirements with our overseas manufacturing sites
• Collaborated with outside sales and distributors providing opportunities for potential new market penetration
Dexter Aerospace Coatings Waukegan, IL
Customer Support Representative MAR 1995-APR 1999
• Teamed with manufacturing, R&D, and logistics to ensure timely production and delivery of product
• Created procedures and work instructions for the Customer Service Department and instrumental in the
population and integrity of data to build a reliable information system
• Quickly processed and resolved customer complaints and returns
Education
• College of Lake County, Grayslake, IL degree: A.A.S. (Associates in Applied Sciences) Grad. May 2013
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