Project Customer Service
Resume:
Shruti Nair
*************@*****.***
OBJECTIVE:
Business professional offering 6 years of experience specializing in the Information Systems
Industry. To get a challenging Business Analyst position with a progressive company where I can
continue to develop and enhance my management, technical and analytical skills.
SUMMARY:
• Strong knowledge of Business Analysis methodologies and Software Development
Life Cycle (SDLC).
• Skilled in preparing business cases, business requirements documents, functional and
technical specification documents, test plans and test scripts.
• Experience working with business users to analyze and review business requirements
documents and system functional specifications.
• Experienced in all facets of Software Development Life Cycle and Business Process
Models with Waterfall and Agile methodologies.
• Authored business and system requirements analyses and functional specifications with
supporting business process flows, Traceability matrices, risk analyses and concept of
operations for systems utilizing company standards, processes, and procedures.
• Experienced in using different UML diagrams including use case diagrams, sequence
diagrams, activity diagrams.
• Strong knowledge of all functional areas of business including, finance, accounting,
marketing, healthcare and IT.
• Strong presentation skills and ability to tailor presentations towards different functional
areas of business.
• Writing Business requirements document (BRD), Use Case Specifications,
Functional Specifications (FSD), Systems Design Specification (SDS), Systems
Requirements Specification (SRS).
• Highly analytical in developing the methods and measures to meet requirements and
solve issues that arise during the project.
• Involved in maintaining Test Matrix and Traceability Matrix and performing GAP
analysis.
• Motivated self-starter with good team building skills, leadership, interpersonal, and
learning skills.
• Self-motivated, team-oriented with the ability to handle multiple tasks.
• Strong Customer service skills as well as excellent written and verbal skills.
• Excellent communication and presentation skills
• Experience working with business users as well as senior management.
Page I of 4
Shruti Nai r
*************@*****.***
• Excellent Team player to work in conjunction with other testers, developers and other
team members in validation and testing complex scenarios and projects and in the
maintenance of Quality Standards in Projects
TECHNICAL SKILLS:
Languages SQL, T-SQL, HTML, DHTML, XML
Operating Systems Windows XP/95/98/NT/2000
Databases MS Access 2010, SQL SERVER 2005/2008
Business Tools SQL developer, MS Visio, MS SharePoint, MS Project, MS Access 2010,
MS Office tools – MSWord, MS Excel, MS PowerPoint, MS Outlook
Business Skills Business Process Analysis, Business Definition Requirements,
Functional Requirements, Gap Analysis, Use Case Modeling & Analysis,
Data Analysis, Requirements gathering & analysis.
.
PROFESSIONAL EXPERIENCE
Spectrum Health, Grand Rapids, Michigan May 2011- Feb 2014
Business Analyst
Spectrum health care is one of the Healthcare providers in the United States which offers
administrative services, network rental and other health benefit programs to hospitals, employers,
schools and insurance companies. The project was to reengineer the existing financial and
materials management information systems which was integrated with various other systems and
databases. Due to the integration with various systems and data bases the response time was
slow. In the reengineering project a middle layer called SIM was introduced (which used XML
schema) to integrate the different databases.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Identify and analyze business problems and defines the scope of activities required to
•
address the issues, including requirement definition, process review, impact assessment
and operational streamlining where appropriate.
Worked with the business and IT to conduct feasibility assessments for projects /
•
maintenance / small enhancements and develops appropriate business case information
working with business sponsors
Participated in workgroup sessions, applies business experience and analytical skills to
•
define recommendations and improve processes.
Page 2 of 5
Shruti Nai r
*************@*****.***
Extracted the Business Requirements during various sessions with business leads and
•
entered all requirements in Requisite Pro, tracing them all the way to the stakeholder
requirements.
Created Business Process Flows across the capability.
•
Decomposed high-level requirements into a detail functional design specification
•
Extensively involved in performing Gap Analysis in the upgrade of the existing Claims
•
Processing system and highlighting related issues.
Conducted technical and economic feasibility studies of all the departments like call-in
•
department including registration, medical history and payment processing upon receipt of
systems request.
Conducted interviews with key business users to collect requirements and business
•
process information.
Developed Business Requirements Document (BRD), Functional Requirements
•
Document (FRD) as well as high-level project plan with timelines.
Designed and developed project document templates based on SDLC methodology.
•
Monitored all milestones of the project.
•
Co-ordination with multiple teams and integration architects, in performing analysis for
•
issues regarding speed and stability.
Interfaced with Architects and Solutions delivery teams to provide input for planning a user
•
friendly web interface for claims process.
Manages project documentation (implementation plan, issues log, process maps, etc.)
•
and documents process flows and gaps.
Environment:
MS Access, RUP, UML, Requisite Pro, MS Visio, MS Word, MS PowerPoint, MS Excel, MS
Project, MS Outlook, SQL Server 2008
eCLERX Services, Pune, India / NewYork July 2008- Mar 2011
Business Analyst
EClerx provides an expert outsourcing option for managers of financial institutions that demand
accuracy, regulatory compliance, and cost efficiency. eClerx is known for its mastery of the
processes, regulations, and infrastructure that are the backbone of today's global financial
organizations.
Page 3 of 5
Shruti Nai r
*************@*****.***
Client: Credit Suisse Financial – Newyork City, Newyork (On-site)
Credit Suisse Group is a world-leading financial services company, advising clients in all aspects
of finance, around the world, around the clock. The Project was to support Derivatives & Risk
assessment team. This project scope was to collect valuations and trade details from multiple risk
and trade capture systems, providing a consolidated source of risk valuations for downstream
departments including Product Control, Collateral, Client Statements & Credit Risk.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Researching and gathering business/system requirements through the facilitation of
end user meetings and user interviews.
• Analyzing current processes to identify gaps and improvement opportunities and
solutions.
• Developing detailed business and functional requirement documents and served as a
liaison between Business and the IT team
• Developing UI design requirements and involved in Scoping and created the Project
Initiation Document (PID).
• Involved in complete project life cycle of various web based project implementations.
• Involved in creating the High Level Requirements (HLR) and Estimates (HLE).
• Decomposing abstract and complex details/concepts into business and functional
requirements that can be understood by the stakeholders.
• Communicating (verbal and written) project details and concepts to various audiences
and levels of management
• Liaise with business and IT support teams to help identify/resolve workflow and
application issues
• Ability to run effective meetings (agenda, meeting minutes, etc.) with Business
stakeholders and developers/technical team.
• Supported full traceability among all artifacts throughout the software development life
cycle.
• Develop progress reports, proposals, requirements documentation, and presentations.
• Involved in Requirement Gathering and created Detailed Business Requirements
(DBR) documents.
• Created Functional Specification Document which included UI screen mockups,
process flows, business logic, configuration requirements, traceability matrix, and
technical diagrams.
• Experience in working in AGILE methodologies
Environment:
Windows 98 / NT, SQL, MS Office tools, MS Visio, MS Project, Clear Quest and Clear Case. SQL
SERVER 2005, HTML, XML, Crystal Report, Win Runner
Page 4 of 5
Shruti Nai r
*************@*****.***
HDFC Bank, Pune, India May 2007- June 2008
Business Analyst
The Business need for this project was to develop an automated web based system for the
process of recording and maintenance of reports from the credit card companies. The system
generates Credit reports of individuals based on the data provided by the various agencies. The
system also maintains a record of any information obtained to an individual’s report and updates
the database.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Participated in gathering user requirements, developing functional and non-functional
•
requirements and technical specifications.Functional and non-functional requirements and data analysis
Developed use cases/diagrams, conceptual model, behavior diagrams (sequence,
•
-collaboration, state chart, Activity), using MS Visio.
Responsible for working with the manager and other users and creating Work flow diagrams
•
as per the data analysis.
Responsible for the delivery of Business Requirements Documents (BRD) within project
•
timelines.
Work with the Technical Analyst and development team to ensure that they understand the
•
specifications.
Effectively communicate deliverable status to team members and stakeholders in a timely and
•
clear fashion.
Detailed investigation / analysis of process flows, business rules, gaps etc.
•
Functional and non-functional requirements and data analysis.
•
Environment:
Windows 95/98, MS Project, MS Visio, Visual Basic, Crystal Report, Win Runner, HTML,
DHTML,MS Office, SQL
EDUCATIONAL QUALIFICATIONS:
Master’s degree in Business Administration (MBA-Finance) – Pune, INDIA.
Bachelor’s degree in Business Management (BBM) – Pune, INDIA.
Page 5 of 5
Contact this candidate