Customer Service Manager

Adham Adose

*** ******** **. **** *******, ON M*X-1M3, Mobile: 416-***-**** *****@********.**

SUMMARY OF QUALIFICATIONS: Customer Service, Human Resources and Marketing

specialist with over 5 years of experience in management roles and 4 years of academic training

in Commerce (Marketing). Expert user of Microsoft Office Suite and MS400

EDUCATION

Bachelor of Commerce (Honours Business Administration), University of Windsor

(2013).

Relevant Courses:

Computer Concepts for End-Users Business Data Analysis

Internet Marketing Strategic Management

Research Methods in Marketing Quantitative Analysis/ Marketing Decision

Quantitative decision making Advertising Management

Marketing Strategy and Planning Negotiations

EMPLOYMENT HISTORY

Marketing Coordinator & Co-owner: Sept 2014 – Present, Nad’s Accessories

Create and implement marketing strategies

Create and implement brand recognition projects

Create and managed social media marketing

Manage accounting and financing of the business

Customer Service & Collection agent: Dec 2013 – Present, GateStone & Co.

Responsible for reaching out to customers to collect overdue payments

Act as the liaison between creditor and customers and manage accounts

Utilize computer systems to handle skip tracing

Advice customer of necessary action and strategies for debt repayment

Arrange for debt repayment or establish repayment schedules based on customer

financial situations

Deal with debt consolidate agencies and law offices to come to an arrangement on

debt

Manager: Sept 2013 – Oct 2014, NAROD HOLDING LTD.

Select and train new employees and provide a full range of human resources

functions including scheduling and performance evaluation

Provide team leadership focused on predictable performance and cohesive staff

relations

Administer the day to day operations of the business

Customer service: answer inquires and provide information and cash handling

Adham Adose

375 Bleecker St. 2312 Toronto, ON M4X-1M3, Mobile: 416-***-**** *****@********.**

Office Associate: Sept 2010 – Aug 2011, Office of Research Finance.

Supported the Research Finance Department with filing and handling of

confidential documents

Assisted in editing documents, sorting and imputing data

Completed other project as requested

Manager: Feb 2004 – Aug 2010, Kara Foods Inc.

In charge of the overall operations of two store locations

Responsible for hiring, personnel scheduling and training new employees

Provide leadership for over 15 employees

Ensured production of high quality product and exceptional customer service

Academic Experience/Projects

Brand Manager: Jan – Apr 2013, CBC Windsor Radio (The Early Shift)

Create and presented rebranding campaign to clients

Developed and implement Marketing campaign and research

Devised Promotional activities to improve visibility and recognition

Provided solutions to pressing issues the show was facing

Marketing Research: May – Aug 2012, Pulp Moulded

Performed investment analysis to the client and made appropriate recommendations

Created Marketing strategy to help the company improve product awareness

Perform product analysis and provide appropriate recommendations for product

improvement

Surveyed and recommended test market

REFERENCES

Available upon request

Contact this candidate