Customer Service Accounts Payable
Resume:
ELIZABETH G. SIKORSKI
Antioch, IL 60002
********@*********.***
OBJECTIVES
To become a valued asset of a professional organization. To bring my expertise and
knowledge in customer service, accounting, payroll, insurance and other office coordination
skills to an innovative team environment. Advancement in leadership, where I can expand
my knowledge and grow into an indispensable Team Member.
EXPERIENCE
11/2007 12/2013 Old Mill Creek, IL
Balanced Environments Inc.
Lead Office Coordinator / Office Manager
Accounts Payable, Accounts Receivable, Customer Service, Insurance Claims to include
Workman’s Compensation.
Job duties consist of:
Managing the day to day data entry for all accounts payable / receivable with a 97% accuracy
rate. Answering customer calls and resolving any and all issues with a high rate of customer
satisfaction. Reviewed insurance claims / cases and followed up with the vendor to ensure
resolution with positive outcomes for the company as well as the claimant.
2001 – 2006 Waukegan, IL
Waukegan Roofing Company, Inc.
Senior Office Lead
Customer Service, Data Entry, Insurance Claims, Union Reporting, Forklift Operator.
Job duties consist of:
Daily data entry for accounts payable / receivable with high levels of accuracy. Customer
Service to include customer and service calls. Provided estimates and prepared sales
proposals. Filling out waivers and AIA. Processed all union reports for multiple unions.
Processed and followed up on workman’s compensation claims through completion. Loading
and unloading of materials with forklift as well as manually.
1999 – 2001 Gurnee, IL
New World Industries, Inc.
Senior Office Associate / Assistant Sales Coordinator
Customer Service, Data Entry, Accounts Payable / Receivable, Payroll Processing, Insurance
Processing, New Client Acquisition, Forklift Operator
Job duties consist of:
Answer customer calls with high levels of resolution. Daily data entry for accounts payable /
receivable with high levels of accuracy. Processing of all payroll to include salary and hourly
employees. Process workman’s compensation claims and follow through until completion.
Preparation of sales proposals. Networking with lead sales teams for additional client
acquisition. Loading and unloading of materials with forklift.
1986 – 1999 Waukegan, IL
Pomp’s Tire Service Inc.
Office Administrator / Assistant Operation Manager
Customer Service, Data Entry, Accounts Payable / Receivable, Inventory Control, Payroll
Processing, Insurance Processing, Training Coordinator.
Job duties consist of:
Answer customer / service calls, ensuring service excellence is delivered to all clients. Daily
data entry for accounts payable / receivable with high levels of accuracy. Maintained
inventory control management program. Processing of all payroll. Processing and follow up
on all workman’s compensation claims until completion. Preparation of sales proposals and
purchase requests. Coordinated employee training of any new products and accident
prevention. Extensive customer relations with new and existing clients resolving any and all
issues quickly and efficiently. Expedited orders ensuring delivery times were as scheduled.
Loading and unloading of materials with forklift.
1980 – 1986 Stafford, VA
Cedar Post Rib House
Co Owner Manager
Employee Scheduling. Maintain and process of all supplies. Training Coordinator. Customer
Service.
Job duties consist of:
Scheduling all employees to ensure customers were not impacted by staffing. Ordered
supplies and maintained records. Coordinated all employee training programs. Resolved any
customer complaints / issues with high levels of satisfaction.
Education / skills
1994 Team Building Seminar
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1990 College of Lake County
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1986 Management – Virginia
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1980 Waukegan West HS – Graduate
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Proficient in:
Microsoft Excel, Microsoft Quick Books, Microsoft Word, Word Perfect, Act, Works,
Internet Applications, Timberline
3
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