Project Management
Resume:
MANGALORE GANESH SHENOY
Aurora, IL 60504
**************@*****.***
SUMMARY
Total of 15+ years of Business & Technology consulting experience
within the IT Infrastructure planning, Architecture &Designing,
Implementing, testing & delivering technology solutions for various
Enterprise's
Currently working with HCSC as Sr. Infrastructure Solutions Architect
within the Enterprise Architecture Services (EAS) division
Previously worked with Infosys as a Sr. Technology Architect,
predominantly working in the areas of Data Center Infrastructure
Migration/Consolidation, DMZ layout & Network design, providing
Consultancy services on Infrastructure Planning, Architecture
definition, Network engineering, Performance Assessment, High-
Availability, Capacity planning/Sizing and Disaster recovery solutions
Industry expertise in various verticals including Information
technology services, Healthcare IT services, Retail IT, Banking,
Financial Services and Insurance, Energy &Utilities and Telecom & Data
Communications domain
Managed complex assignments in the areas of IT Strategy & Architecture,
Business transformations, Disaster recovery solutions, Business
continuity management solutions and Implementations
Engaged in consulting discussions with COO, VP's and Director's of the
client organizations
In depth understanding of (Design/implementation) of LAN/WAN, Data
Communications, Routing & Switching, VPN, Server/Storage, DR &BCP,
Security compliance, Application load balancing (F5)
Good understanding of cloud concepts and various offerings: IaaS, PaaS
and SaaS
Architectural experience with various integrations technologies using
Real-time (web services &ESB), near real-time (asynchronous
communication using MQ/ MQ Farm) and Batch Integration (using FTP &
scheduler etc.)
Experience in performing detailed Infrastructure assessment and
research of business process, identify options and prepare various
reports for management and recommend action or change
Strong communication, interpersonal skills and Leadership skills
Ability to work on multiple projects/tasks simultaneously to meet
deadlines. A very good team player and self-starter
Ability to coordinate with business, technical (Infrastructure SME's,
Engineers &DBA's etc.), End users and other support teams for technical
support in the organization
EDUCATION
Bachelor of Engineering
July 1998
Electronics & Communications Engineering
Mangalore University, India
PROFESSIONAL CERTIFICATIONS
ITIL v3
Cisco Certified Network Associate (CCNA)
IBM p-Series certified Top-Gun Consultant
IBM Web sphere Application Server Network Deployment v6.1
IBM Certified SOA solution designer
Storage Network Industry Association (SNIA) Certified Professional
BCCP Certification from Business Continuity Management Institute
TECHNICAL SKILLS
Platforms/Operat Sun Solaris 8 & 10, AIX 6.0,5.3/5.2, Linux (RHEL4 &5), SLES
ing Systems 11, Microsoft Windows 2003, 2008/12 R2, VSphere,VMWare ESX,
HP, Dell, IBM Pure AS and Power systems
Tools CA Wily Introscope, Proactive UNIX Monitoring, MQ App Watch,
Site-scope, Quality Center, Dashboards & SSH
Products/Technol AD, LDAP, RDP, IHS, Apache, Reverse/ Forward proxy, Ent.
ogies Gateway, IBM WebSphere ESB/DataPower, WAS, MQ, SOA, EAI, F5,
DNS, CA SiteMinder, FTP etc.
Project Knowledge of PM Methodologies, Infosys PM Process, MS
Management Project, MS Office Suite
Microsoft Stack Experience:
Architected windows ASP/.NET applications using IIS (windows 2003/IIS
6.0 and 2008 R2/IIS 7.5 application servers and SQL Server database's
(2000, 2005 and 2008)
Supported end to end Infrastructure requirements &applications on these
platforms as above
Worked on the design and implementation of creating reporting
databases' separate from transnational database using SQL server
database replication and reporting using the SSRS (this is in HCSC)
Familiar with SQL server management studio fundamentals (used these
tools in my experience) and comfortable Interacting/coordinating with
SQL DBA's to get the job done
Managed and Conducted Dry runs and Prod data migration move involving
SQL Database's
Performed architect role in Active Directory Migration and
Consolidation initiative
Performed Infrastructure architecture design and server sizing for MOSS
2007 and SharePoint 2010 for Document management and Intranet portal
server
EDUCATION
Bachelor of Engineering
July 1998
Electronics & Communications Engineering
Mangalore University, India
PROFESSIONAL CERTIFICATIONS
Cisco Certified Network Associate (CCNA)
ITIL v3 Foundation
IBM p-Series certified Top-Gun Consultant
IBM Web sphere Application Server Network Deployment v6.1
IBM Certified SOA solution designer
Storage Network Industry Association (SNIA) Certified Professional
BCCP Certification from Business Continuity Management Institute
PROFESSIONAL EXPERIENCE
HCSC (BlueCross Blue and Shield of IL) May
2012 - Till Date
USA
Enterprise Infrastructure Solutions Architect
Program Description: NEXT GENERATION program (NGEN) will help define HCSC's
Retail Market Enterprise Architecture and operations in preparation for the
new industry environment once the Affordable Care Act (ACA) program is in
full swing. The Infrastructure architects are the EAS leads, who will be
working with HCSC Business and IT Leadership to help define Enterprise
Infrastructure solution architectures that will meet the demands of the
changing healthcare environment as well as move HCSC as a company forward.
Responsibilities:
Perform the necessary leadership, analysis and design tasks related to
the development of large-scale enterprise solution architectures
Understand, advocate and augment the principles of information
technology strategies
Analyze enterprise business drivers to determine corresponding change
requirements
Analyze the IT environment to detect critical deficiencies, and
recommend solutions for improvement
Analyze technology industry and market trends, and determine their
potential impact on the enterprise.
"Sell" The Enterprise architecture vision, standards &process, its
outcome and ongoing results
Participate in Requirement gathering which includes
Business(Functional), Technical and Non Functional Requirements
Facilitate and guide solution decisions for the enterprise and Manage
project related key issues, Risks and Decisions
Produce Logical Infrastructure Architecture and Physical Architecture
Design (All environments including Dev, SIT, UAT, L&P, Prodfix,
Production and DR) along with LBOM and Costing deliverables to ensure
that design is in line with budgeted cost
Lead the design discussions, Present and review the Design in DCC
(Design Command Center) and obtain sign-off
Lead the implementation of a solution architecture based on enterprise
business requirements and IT strategies
Direct the governance activities associated with ensuring solution
architecture compliance
Coordinate solution architecture implementation and modification
activities
Document End to End Systems Architecture along with depicting all the
Integration systems and end to end applications transaction flow
Facilitate the evaluation and selection of software product standards,
as well as the design of standard software configurations
Consult with application or infrastructure teams to fit systems or
infrastructure to architecture, and identify when it is necessary to
modify the solution architecture to accommodate project requirements
Identify the organizational impact (for example, on skills, processes,
structures or culture) and financial impact of the Infrastructure
solution architecture
Follow TOGAF standards and Document all the Infrastructure solution
architecture design (Logical, Physical and BoM) and Cost Benefits
Analysis
Bridge the Gap between BAS (Business application services) and I&R
teams (comprised of all the Technical teams including Network, Windows
Eng., Open systems, WAS, MQ, Database etc.)
Work closely with the enterprise program management office (EPMO)
and/or project office to ensure alignment of plans with what is being
delivered
Extensively worked on NGEN projects which includes Consumer Market IVR,
Vantage Membership suite of applications, Retail shopping Cart (B2C
ecommerce Portal) & Online sales channel(B2B ecommerce portal), Managed
correspondence, Homogeneous network and Sales call center etc
Represent EAS and actively participate in SDM (solution Delivery
Methodology) project meetings from Kickoff to closure
Infosys Oct
2005 - May 2012
USA
Sr. Technology Architect
Responsibilities:
Managing and executing various client engagements in IT Infrastructure
/Technology consulting space
Managing and directing Infosys onshore and offshore delivery teams
(India and Mexico). This also include delegating tasks to other team
members in India and Mexico and review the project deliverables
Play active role in directing recruitment of consultants for infrastructure
consulting practice in Infosys-SI and ensuring retention of existing
consultants
Responsible for developing Client specific delivery strategies, work as a
part of Engagement team in developing Business/ Technology Solutions for
prospective Clients, Manage vendors for a strategic partnering to ensure
resource requirements are met in a timely fashion
Working with engagement teams of different verticals & accounts for
proposal anchoring, solution preparation, formulating RFI/ RFP
responses, Effort estimation
Account and Program Managing & overseeing the Infrastructure
Consulting/ Implementation programs
Responsible for proposing solutions focused on delivering measurable
business value to prospects and there by impact positively the chances of
winning large Data Center Re-engineering, Infrastructure Hosting/
implementation deals for Infosys
Reviewing effort estimation, in scope/ Out of scope items timeline,
execution methodology and schedule to ensure competitiveness of
deliverables and processes.
Project Management activities to include budgeting, allocation and
Timesheet approvals
Bank of America May
2009 - March 2012
Chicago, IL
Sr. Infrastructure Architect
Project Name : Architecture, Environment Planning & Engineering
The Team's mission is to provide a high quality, highly available, high
volume, secure and fault tolerant operating environment for both
development and production Channel applications. The primary role of
the Environment Engineering Team is to minimize the down time of non-
prod environments, so that they are available for testing as much as
possible. The team is also responsible for ensuring that the
infrastructure/ applications are scalable to meet the business
requirements. To achieve this, the team proactively monitors the
environments, triage issue resolution, troubleshoot defects and help
plan deployments efficiently. The other job functions include review of
environment configuration, password encryption and decryptions,
managing the technical requirements like Firewall ports opening, SMTP
request and Proxy changes etc.
Responsibilities:
Provide environment / Infrastructure architecture support, for all
managed environments (Development through Production) for corporate
cash management (B2B and B2C applications), Treasury payment
applications and their partner applications
Performed the role of Design team lead and lead the technical design
discussions of the solution/ application architecture and Recommend
scalable, resilient and cost effective solutions in accordance with the
Bank's standards
Maintain Technology architectural diagrams & Design documents
including High level and Detail Level design documents
Responsible for hardware standards and best practices, capacity
planning and server sizing, hardware configuration, software licensing,
software tools support, hardware inventory and support maintenance
upgrades, hosting planning and relationship management
Manage the Onsite/Offshore coordination in a Global Delivery Model to
meet the project deliverables on or before schedule this also includes
managing teams in India and Mexico
Assigning tasks to other team members in India and Mexico and review
the project deliverables before submission to client
Identify and remediate declining/not permitted technology as per Bank's
Enterprise standards
Work with ET&D (Enterprise technology and Delivery) and Business/
functional teams to gather all the Infrastructure, Technical and Non
functional requirements of applications
Help in capacity planning, proof of concept design and
Hardware/Software recommendation in line with bank standard's
Environment related problem determination & Categorization and Problem
resolution
Work with downstream application support in identify the root cause for
issues/ Defects and fix's
Proactively health check environments for configuration after each
deployment
Proactively monitor logs during tests for problems, help setup
monitoring for critical failures
Hardware : Sun, IBM, HP Servers
Software : Sun One Web Server, IBM WebSphere 6.0, Apache, IIS, Web
logic, Oracle RAC
Bank of America
Apr 2008 - May 2009
Chicago, IL
Sr. Infrastructure Architect
Project Name : Cashproweb Data Center Move
The Project is first of its kind for Bank and considered to be highly
critical project due to very high user volume, complexity of
applications, Re-engineering effort, around 500+ total servers to be
migrated, tight project schedule, multiple vendor coordination and
limited available documentation & support from Legacy world. The
objective of the project is to migrate the Bank's Cashpro-web suite web
applications & Portal deployed in two different legacy datacenters to
one centralized target data center. The scope included defining the
Solution Approach to build new environments from ground up with in Bank
(POC/SIT/UAT/PRE-PROD/PROD &DR) and then remediate &install
applications, migrate and then test all applications within Bank's
target Datacenter
Responsibilities:
Conducted series of workshops & interviews with clients to get the
Current system landscape and Assessment of the current infrastructure
including data center layout
Produced various deliverable as per the SOW (Assessment and discovery
phase) and Solution artifacts which can be repeatedly used in
subsequent phase of the project (Design and Implementation Phase)
Perform Architecture Gap Analysis and document the findings
Define the To-be/Target state application infrastructure architecture
design in constant consultative approach
Lead the design discussion with all the client stake holders of the
project
Preparing and reviewing the Future State Infrastructure architecture
diagrams for all in scope applications
As a Infrastructure track lead for the Data center move, responsible
for driving the project with all the Infrastructure/technical needs for
the project right from POC though DR Environments (POC, SIT, UAT, PROD
& DR)
Establishing offshore connectivity by opening the firewall ports for
servers & admin console access
Managing the Onsite/Offshore coordination in a Global Delivery Model to
meet the project deliverables on or before schedule this also includes
managing teams in India and Mexico
Assigning tasks to team members in India and Mexico and review the
project deliverables before submission to client
Identifying forward proxy needs (authenticated vs. unauthenticated
proxy) & working with proxy team and SMTP for email messaging
requirements for applications
Identify and finalizing the Security requirements including the IPsec
requirements for windows based applications
Responsible for overseeing the Server install verification, performing
health checks for servers, Server access verification for onshore
&offshore team members
Upgrade Aspects, Infrastructure sizing, migration approach &
verification
Apart from Infrastructure, handling additional responsibility for eGain
suite of applications (client facing critical application for help desk
managing service request &Live chat etc)
Ensured end to end deployment across environment besides vendor co-
ordination
Responsibility includes managing the technical prerequisites, Capacity
planning, verifying software installs & Hardware specs and sanity
testing w.r.t firewall, proxy and SMTP gateway
Hardware : Sun, IBM, HP Servers
Software : Sun One Web Server, IBM WebSphere 6.0, Apache, IIS,
Weblogic, Oracle RAC
Global Industries Limited Jan
2008 - Apr 2008
Houston, TX
Infrastructure Architect
Project Name : Microsoft SharePoint (MOSS-2007)
The Microsoft SharePoint Project has been initiated by Global's to have
the robust Document management & collaboration system for Project
Management team to start with. The fundamental requirement for this
project was to support the Global's vision to ultimately deploy
SharePoint as a full Enterprise Portal, supporting both internal and
external users, in both corporate and remote locations. The project
involved detail requirement gathering and analysis, interfacing with
business users, Planning, Design, Configuration, and Testing &
Deployment of the Microsoft SharePoint document management solution.
Responsibilities:
Interfacing with business users
Functional, Infrastructure & Non functional requirements gathering and
analysis
Define the High Level Infrastructure Architecture
Prepare Detail Design and Implementation checklists
Coding of interfaces to support these requirements
Install and Configure SharePoint on Dev, Test, Production & DR
Environment
Testing, Integration, Pilot Planning and Implementation
Documentation of the procedure to support these solutions
Post installation support
Hardware : HP DL 580 & DL 380 Servers
Software : Windows 2003, SQL-2005, MS SharePoint 2007(MOSS 2007),
Win SharePoint services 3.0
ING US Financial Services
March 2006 - May 2007
Hartford, CT
Implementation Program Manager
Project Name : ING SCON Implementation project
The project involved performing Implementation Project Manager Role
responsible for Planning & Managing the Production Applications Dry
runs and Migration's in a Server consolidation project. The work
profile involved conducting kick off meetings, daily and weekly
meetings with application leads and SME's to plan and prepare
production data and application migrations.
Responsibilities:
Conducting daily and weekly status meetings with project team
Conducting Technical working session with cross functional teams and
technical SME's
Gather data migration and application profile information
Prepare implementation approach and project plan including schedule
&timelines
Oversee dry run activities
Oversee production deployment management
Documentation of weekly status report and senior management escalation
document
Hardware : SUN, IBM and HP servers
Software : UNIX, Windows, Solaris, SQL server and Oracle
AT&T Oct
2005 - March 2006
St. Louis, MO
Sr Infrastructure Consultant
Project Name : SAP Data Archival
The project involved SAP data archival solution for HR & CRM modules.
This involved Infrastructure architecture assessment of the existing
solution, gap analysis, requirement gathering for new solution, Storage
assessment & capacity estimation, architecture design and validation of
the new SAP data archival solution, vendor management for the archival
solution implementation and technology & products evaluation in the
enterprise servers, storage and ECM arena.
Responsibilities:
Architecture assessment and Gap analysis
Infrastructure architecture design
Server and Storage capacity planning
Archival technology and products evaluation
Vendor co-ordination &Management
Solution Implementation roadmap and oversee implementation
Hardware : IBM P5-550, Hitachi Thunder V9565 storage system
Software : SAP HR ECC 5.0, SAP Archive link 4.6, AIX 5.2, FileNet
ACSAP, FileNet IS 4.0
Telstra
May 2005 - Aug 2005
Melbourne, Australia
Infrastructure Test Consultant
Project Name : EAI P5 MAXIM Manual Disaster Recovery
EAI P5 MAXIM Manual Disaster Recovery is a Disaster Recovery Project
involved building the DR capability for the EAI P5 MAXIM Applications
servers. P5 is a Production Environment of Telstra, where the EAI MAXIM
application has been hosted. The P5 MAXIM EAI integrates various
backend applications endpoints with Siebel Maxim application at the
front end. The P5 Production Environment is located at Telstra,
Melbourne and the S5-DR build site was build at Telstra, Sydney.
Responsibilities:
DNS Design for SIT Testing & DNS Assumptions
Defining the Test Strategy for EAI P5 MAXIM Manual DR
Define the Master Test Plan & Detail Test Plan
Formulating the Interface Planning & Testing Document for DR Trial
Engaging Telstra SIT Support team and endpoint applications interfaces
for the SIT execution
System Integration Testing, User Acceptance Testing & NFR Test
Management
Hardware : SUN V880 & 890 Servers.
Software : Oracle 9i, Sun Solaris 8, EAI MAXIM applications.
Infosys Technologies
Nov 2004 - Apr 2005
Bangalore, India
Infrastructure Consultant
Project Name : Infrastructure Solutions Competency Development
Infrastructure Solutions Competency Development was a in-house project
involved creating proposals for the customer RFPs, responding to
RFP's/RFI's, Creating white papers, Business presentations, case
studies and solution decks preparation in line with Infrastructure
planning, Performance Assessment, High Availability, Capacity planning,
Server/ Application Sizing, Disaster Recovery & Business continuity and
Security & compliance.
Responsibilities:
Proposal preparations
Responding to RFPs and RFIs.
White paper & Solution developments
Business presentation preparations
Preparation of project case studies
Reliance Infocomm Ltd
Oct 2003 - Nov 2004
Mumbai, India
Executive L3- Network (TAC)
Project Name : Internet & data Broadband services using Metro
Ethernet
The Project involved Planning, Design, Implement, Monitor & Support for
the Reliance Nationwide Metro Ethernet Networks for providing Internet,
Ethernet based leased line services, L2/ L3 VPN Broadband services. As
a TAC member resolving the issues from support team and handling TAC
cases with vendor for the root cause analysis and immediate resolution.
Responsibilities:
Planning & Design of Metro Ethernet Network (MEN)
Implementation & configuring MEN
Monitor & Troubleshooting of MEN for Internet & Broadband service
TAC (Technical assistance committee) team member
Vendor Interactions & coordination
Hardware : Atrica 8100 & Atrica 2100 optical Ethernet switch
Software : ASPEN- NMS, MPLS, VPN, OSPF and Layer 2/3 routing &
switching
Project Name : Network & Performance Management of Reliance web
world network
This project involved Network & Performance Management of Reliance web
world network throughout India using the Cisco multilink PPP Network.
This network provides the various applications at the web stores using
the VLAN's concepts & Reliance Data Network (RDN) for providing
connections to the respective servers located at Internet Data Center,
Mumbai.
Responsibilities:
Providing the Level 2 support for the Reliance nationwide web world
network
Hardware : Cisco 3645, 3660 & 3675 Routers, Nortel 1424T switch &
420T baystack Hubs.
Software : Cisco IOS, Whats-UP Gold, HPOV NMS
Software Technology Parks of India
Feb 1999 - Oct 2003
Bangalore, India
Member Technical Staff- E1
Project Name : STPI Softnet services and Connectivity solution for
Manipal Media Pvt. Ltd.
The project involved providing the High speed dedicated International
Private leased circuits and Internet services to Software companies,
100% EOU's, Press/ Media companies and Educational institutions. It
involved rolling out of the STPI softnet (IP & IPLC services) services
in Manipal & Mangalore through the STPI Gateway. The Project also
involved providing the dedicated direct Internet connectivity to the
Manipal media office in Manipal and IP VPN connectivity solution to
their branch offices in Bangalore & Mumbai. It also involved providing
the backup Connectivity through ISDN/ Dialup.
Responsibilities:
Planning & Design and Implementation of IP/ IPLC circuits &VPN
Implementation & Testing of the IP circuits
Configuration Management
Network management & trouble shooting
Proposals & Business development activities
Vendor/Customer Interactions & coordination
Hardware : Cisco 3645 Router, Cisco C2900 switch
Software : Cisco IOS, Microsoft VPN configuration and ISDN
Project Name : Asymmetrical Internet Satellite Gateway Installation
The Project Involved setting up of the IP & IPLC Gateway with
asymmetrical bandwidth with service provider as Concert (AT&T & BT) and
setting up of Network Operation center. It involved Planning and
designing of ISP network, hardware selection and bandwidth management.
Installation and configuration of the cisco4500 router for the backbone
connectivity with 1Mbps. Installation and configuration of Cisco 2900
switch for the STPI LAN with 50 nodes. Installation and configuration
of New bridge Bandwidth Manager for managing the bandwidth allocation.
Installation and configuration of Solaris 2.6 on Sun Ultra10S machine
for email and DNS services. Project also involved setting up of the N/W
Management, PPP, TCP/IP, Internet Application Protocols, Networking
Products, Routing and Switching, Operations Support Systems.
Responsibilities:
Satellite Gateway installation &Carrier coordination
Planning, design and Implementation of IP/ IPLC & Internet Link
End to End Testing of the IP/ IPLC circuits
TCP/IP Configuration Management
Network management & trouble shooting
Proposals & Business development activities
Hardware : Cisco 3645 Router, Cisco 2900 switch, Sun Ultra10S Server
Software : Cisco IOS, BGP 4, Microsoft VPN configuration.
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