Mavis Lee

PO Box *** Naruna, Virginia

434-***-**** 434-***-****

Email: acdb5x@r.postjobfree.com

Summary

Dedicated customer service representative with motivation to maintain

customer satisfaction and contribute to company success.

Highlights

-Healthcare billing -Prioritizing/managing deadlines

-Strong medical ethic -Organizational skills

-Computerized charting -Alphabetical/ numerical filing

-Problem resolution -Chart preparation/filing

-Phone communication -Calendar management

-Customer Service -ICD 9 forms

-HIPPA Compliance -Credit card processing

-Meeting deadlines -Self starter

-Microsoft office skills -Attention to details

-Physician Billing -Insurance processing

-First-Third Party Collection -Patient charting

-Insurance eligibility verification -Medical Bill auditing

-Conflict resolution -Listening skills

-Fast Learner -Large cash/check deposits

-Individual tax returns -Meet/exceed goals

-Legal administrative support -Online claim submission

-Medical billing -Letters and memos

-Email -Spreadsheets

-Lotus Notes -Bank reconciliations

-Data Entry -Multi-line phone usage

-Accounts Receivable -Multi-task management

-10 Key

Accomplishments

Conflict Resolution

-responsible for handling customer accounts inquiries, accurately

providing information to ensure resolution of product/service complaints

and ensure customer satisfaction.

Customer Assistance

-Work with company systems diligently completing all assigned tasks

working overtime as needed.

Patient Charting

-Retrieved and re-filed patient claim in proper sequence to maintain

organization and up to date paperwork information.

Multitasking

-Demonstrated proficiencies in telephone, email, fax within high

volume environment.

File Management

-Prepared monthly reports for record, and insure that documentation

has been received and filed.

Billing

-Cooperated with Medicare, Medicaid and private insurance providers

to establish relationships and resolve billing issues.

Customer Service

-Handled customers effectively by identifying needs, quickly gaining

trust, approaching complex situations and resolving problems to maximize

efficiency.

Patient Assistance

-Assisted patients with application for medical assistance (Financial

Grants), Medicare and initial appeals for payments.

Data Entry

-Reviewed and updated client correspondence files and scheduling

database.

Telephone Service

-Professionally processed 100+ calls per day, providing information

and service to ensure customer satisfaction.

Experience

Post Purchase Support 10/2012-Present

TeleTech Corp Work from Home

Receive inbound calls assist customers with inquiries

. Assist with billing disputes

. Prep accounts for fraud if necessary

. Verify and update customers information TeleTech Corp

Account Specialist 08/2006-11/2010

Cardiovascular Group Lynchburg, Virginia

. Ensured HIPAA compliance.

. Handled delinquent accounts for multiple facilities

. Answered patient questions regarding billing

. Set payment arrangements that comply with facility rules

. Process financial assistance for indigent patients

. Correct patient address for billing

. Input charges on returned checks

. Corresponded with other facilities for indigent patients that did not

qualify for assistance

. Updated patient accounts and information on a daily basis.

. Managed medical insurance records, patient charts and company files

using online tracking system.

. Reviewed and explained insurance plans to patients to guarantee full

understanding of payment policies and procedures.

. Created databases and spreadsheets to improve inventory management and

reporting accuracy.

. Processed accounts receivable and accounts payable.

. Managed hundreds of accounts receivable accounts working directly with

the Financial Management Office.

. Performed accounts receivable duties including invoicing, cash

application, researching charge backs, discrepancies, issuing credit

memos, reconciliations and responding to customer requests for

documentation.

. Maintained and prioritized daily tasks and projects including: call

logs, appointments, and general errands.

. Increased customer loyalty through [payment arrangement and financial

assistance].

. Verified and created claim numbers by communicating with various

insurance companies.

. Followed up with pending insurance claims

. Assisted customers in person and via telephone.

Oglesby Management Leasing Consultant

Lynchburg, Virginia 01/2006-08/2006

. Leasing consultant for apartment complex

. Customer service with tenants and prospect tenants

. Scheduled appointment for viewing of property

. Processed credit reports for application completion qualified

applicants for occupancy.

. Process court documents for delinquent rent, placed work orders for

any maintenance calls, and negotiated with outside contractors if

necessary

. Maintained detailed administrative and procedural processes that

reduced redundancy and improved accuracy and efficiency to achieve

organizational objectives.

. Provided efficient customer service to clients.

. Researched aging reports including reimbursements which were 90 days

in arrears status.

. Developed new customer relations through telephone contact and sales

activity.

. Assisted customers in person and via telephone.

Chevy Chase Bank Loan Processor/ Underwriter 10/1993-12/2005

Bethesda, Maryland

. Process Home Improvement / Pool loan in the Consumer Loan Department.

. Received data from email, fax or telephone, gather documentations

together to verify to complete the process of the loan application.

. Information is missing or additional communicated with client to

process claim.

. Pull credit reports from major bureau, complete debt ratio.

. If application was approved prep documentation and forward to legal to

complete for loan closing.

. Meet with client to sign at closing of loan, explain in details loan

agreement.

Education

06/1989 Smith Business School Washington, DC

Diploma Data Entry/word Processing & Accounting

06/1988 Forestville High School Forestville, Maryland

Diploma

Reference Available upon Request

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