Customer Service Data Entry
Resume:
Mavis Lee
PO Box *** Naruna, Virginia
Email: **********@*****.***
Summary
Dedicated customer service representative with motivation to maintain
customer satisfaction and contribute to company success.
Highlights
-Healthcare billing -Prioritizing/managing deadlines
-Strong medical ethic -Organizational skills
-Computerized charting -Alphabetical/ numerical filing
-Problem resolution -Chart preparation/filing
-Phone communication -Calendar management
-Customer Service -ICD 9 forms
-HIPPA Compliance -Credit card processing
-Meeting deadlines -Self starter
-Microsoft office skills -Attention to details
-Physician Billing -Insurance processing
-First-Third Party Collection -Patient charting
-Insurance eligibility verification -Medical Bill auditing
-Conflict resolution -Listening skills
-Fast Learner -Large cash/check deposits
-Individual tax returns -Meet/exceed goals
-Legal administrative support -Online claim submission
-Medical billing -Letters and memos
-Email -Spreadsheets
-Lotus Notes -Bank reconciliations
-Data Entry -Multi-line phone usage
-Accounts Receivable -Multi-task management
-10 Key
Accomplishments
Conflict Resolution
-responsible for handling customer accounts inquiries, accurately
providing information to ensure resolution of product/service complaints
and ensure customer satisfaction.
Customer Assistance
-Work with company systems diligently completing all assigned tasks
working overtime as needed.
Patient Charting
-Retrieved and re-filed patient claim in proper sequence to maintain
organization and up to date paperwork information.
Multitasking
-Demonstrated proficiencies in telephone, email, fax within high
volume environment.
File Management
-Prepared monthly reports for record, and insure that documentation
has been received and filed.
Billing
-Cooperated with Medicare, Medicaid and private insurance providers
to establish relationships and resolve billing issues.
Customer Service
-Handled customers effectively by identifying needs, quickly gaining
trust, approaching complex situations and resolving problems to maximize
efficiency.
Patient Assistance
-Assisted patients with application for medical assistance (Financial
Grants), Medicare and initial appeals for payments.
Data Entry
-Reviewed and updated client correspondence files and scheduling
database.
Telephone Service
-Professionally processed 100+ calls per day, providing information
and service to ensure customer satisfaction.
Experience
Post Purchase Support 10/2012-Present
TeleTech Corp Work from Home
Receive inbound calls assist customers with inquiries
. Assist with billing disputes
. Prep accounts for fraud if necessary
. Verify and update customers information TeleTech Corp
Account Specialist 08/2006-11/2010
Cardiovascular Group Lynchburg, Virginia
. Ensured HIPAA compliance.
. Handled delinquent accounts for multiple facilities
. Answered patient questions regarding billing
. Set payment arrangements that comply with facility rules
. Process financial assistance for indigent patients
. Correct patient address for billing
. Input charges on returned checks
. Corresponded with other facilities for indigent patients that did not
qualify for assistance
. Updated patient accounts and information on a daily basis.
. Managed medical insurance records, patient charts and company files
using online tracking system.
. Reviewed and explained insurance plans to patients to guarantee full
understanding of payment policies and procedures.
. Created databases and spreadsheets to improve inventory management and
reporting accuracy.
. Processed accounts receivable and accounts payable.
. Managed hundreds of accounts receivable accounts working directly with
the Financial Management Office.
. Performed accounts receivable duties including invoicing, cash
application, researching charge backs, discrepancies, issuing credit
memos, reconciliations and responding to customer requests for
documentation.
. Maintained and prioritized daily tasks and projects including: call
logs, appointments, and general errands.
. Increased customer loyalty through [payment arrangement and financial
assistance].
. Verified and created claim numbers by communicating with various
insurance companies.
. Followed up with pending insurance claims
. Assisted customers in person and via telephone.
Oglesby Management Leasing Consultant
Lynchburg, Virginia 01/2006-08/2006
. Leasing consultant for apartment complex
. Customer service with tenants and prospect tenants
. Scheduled appointment for viewing of property
. Processed credit reports for application completion qualified
applicants for occupancy.
. Process court documents for delinquent rent, placed work orders for
any maintenance calls, and negotiated with outside contractors if
necessary
. Maintained detailed administrative and procedural processes that
reduced redundancy and improved accuracy and efficiency to achieve
organizational objectives.
. Provided efficient customer service to clients.
. Researched aging reports including reimbursements which were 90 days
in arrears status.
. Developed new customer relations through telephone contact and sales
activity.
. Assisted customers in person and via telephone.
Chevy Chase Bank Loan Processor/ Underwriter 10/1993-12/2005
Bethesda, Maryland
. Process Home Improvement / Pool loan in the Consumer Loan Department.
. Received data from email, fax or telephone, gather documentations
together to verify to complete the process of the loan application.
. Information is missing or additional communicated with client to
process claim.
. Pull credit reports from major bureau, complete debt ratio.
. If application was approved prep documentation and forward to legal to
complete for loan closing.
. Meet with client to sign at closing of loan, explain in details loan
agreement.
Education
06/1989 Smith Business School Washington, DC
Diploma Data Entry/word Processing & Accounting
06/1988 Forestville High School Forestville, Maryland
Diploma
Reference Available upon Request
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